ConnectWise PSA
6.8/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 3.9/5 (~500 G2 reviews)
- Free trial
- —
- Deployment
- Cloud + on-prem
- Best for
- Established/larger MSPs needing the deepest PSA workflows
Best PSA Software · 2026
ConnectWise PSA vs 
SuperOps ConnectWise PSA vs SuperOps: on our data-weighted scoring, SuperOps edges ahead (7.8 vs 6.8/10). ConnectWise PSA starts at Custom quote and is best for established/larger MSPs needing the deepest PSA workflows; SuperOps starts at $79/tech/mo and is best for modern MSPs wanting a clean unified RMM+PSA with AI built in. Choose SuperOps for the stronger overall track record; consider ConnectWise PSA if its pricing model or fit matches your environment better. Side-by-side table below.
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SuperOps
7.8/10
MSP Compared score
- Starting price
- $79/tech/mo
- Reviews
- 4.6/5 (~150 G2 reviews)
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- Modern MSPs wanting a clean unified RMM+PSA with AI built in
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | ConnectWise PSA | SuperOps |
|---|---|---|
| Editorial | 6.8 | 7.8 |
| User reviews | 7.8 | 9.2 |
| Adoption | 7.1 | 5.8 |
| Affordability | 5.0 | 1.8 |
| Feature breadth | 5.0 | 5.0 |
| Ease of trial | 3.0 | 6.0 |
ConnectWise PSA vs SuperOps: head-to-head
| ConnectWise PSA | SuperOps | |
|---|---|---|
| Starting price | Custom quote | $79/tech/mo |
| Pricing model | quote | per technician |
| Free trial / tier | — | 14 days |
| Best for | Established/larger MSPs needing the deepest PSA workflows | Modern MSPs wanting a clean unified RMM+PSA with AI built in |
| Deployment | Cloud + on-prem | Cloud |
| G2 rating | 3.9/5 (500) | 4.6/5 (150) |
| Capterra rating | — | — |
| Our score | 6.8 | 7.8 |
Choose ConnectWise PSA if…
You need established/larger msps needing the deepest psa workflows.
✓ Pros
- Industry-standard depth
- Huge integration ecosystem
- Scales to large MSPs
✕ Cons
- Complex and heavy
- Quote/contract pricing
- Learning curve
Choose SuperOps if…
You need modern msps wanting a clean unified rmm+psa with ai built in.
✓ Pros
- Modern UX
- AI features
- Good value for new MSPs
✕ Cons
- Younger ecosystem
- Fewer integrations than incumbents
- Module pricing
In depth
In Depth
Pricing
| Aspect | SuperOps | ConnectWise PSA |
|---|---|---|
| Model | Per-technician | Custom quote |
| Starting Price | $79/tech/month (annual) | Not published |
| Free Trial | 14 days | Not specified |
| Transparency | Clear tier structure | Opaque; requires sales call |
| Best for Budget | Smaller/growing teams | Enterprise negotiations |
SuperOps wins on pricing transparency and predictability—you know exactly what you’re paying per technician. ConnectWise’s quote-based model means no two deals are identical, making it harder to budget and compare.
Features & Deployment
| Category | SuperOps | ConnectWise PSA |
|---|---|---|
| Core PSA | Ticketing, dispatch, asset mgmt | Ticketing, dispatch, procurement |
| Billing | Included | Included |
| Project Mgmt | Yes | Yes |
| RMM Integration | Unified platform | Separate (integrates via ConnectWise Manage ecosystem) |
| AI Features | AI-assisted operations | Not listed |
| Deployment | Cloud only | Cloud + on-premises |
| Patch Management | Native | Via integrations |
SuperOps’ unified RMM+PSA with AI appeals to modern MSPs avoiding tool sprawl. ConnectWise PSA is best-of-breed for pure PSA workflows but requires stitching together separate RMM, typically Automate. ConnectWise’s on-prem option suits legacy infrastructure; SuperOps’ cloud-only stance forces modernization.
Ratings & Community
| Platform | G2 Score | Review Count | Sentiment |
|---|---|---|---|
| SuperOps | 4.6/5 | 150 | Positive modern UX feedback |
| ConnectWise PSA | 3.9/5 | 500 | Mixed; power vs. complexity trade-off |
SuperOps scores 0.7 points higher despite far fewer reviews—a sign of concentrated satisfaction among early adopters. ConnectWise’s larger review base reflects market dominance but reveals friction; users praise depth, criticize bloat.
Verdict
Choose SuperOps if:
- You want a modern, unified RMM+PSA experience
- You’re a growing MSP (under ~50 techs) seeking predictable costs
- AI-assisted workflows appeal to you
- You can live with fewer pre-built integrations (build/API alternatives exist)
Choose ConnectWise PSA if:
- You’re an established MSP running complex, multi-team workflows at scale
- You need the deepest PSA reporting and procurement features
- On-premises deployment or hybrid flexibility is non-negotiable
- You have budget for enterprise-grade platform complexity and training
Our take: SuperOps is the better value play for MSPs tired of legacy UX; ConnectWise remains the safer incumbent choice for risk-averse enterprises. SuperOps edges ahead on our scorecard (7.8 vs. 6.8) due to modern design, AI, and price transparency—but ConnectWise’s 500+ reviews prove it works at scale.
Frequently asked questions
- ConnectWise PSA vs SuperOps: which is better?
- ConnectWise PSA vs SuperOps: on our data-weighted scoring, SuperOps edges ahead (7.8 vs 6.8/10). ConnectWise PSA starts at Custom quote and is best for established/larger MSPs needing the deepest PSA workflows; SuperOps starts at $79/tech/mo and is best for modern MSPs wanting a clean unified RMM+PSA with AI built in.
- Is ConnectWise PSA cheaper than SuperOps?
- ConnectWise PSA starts at Custom quote and SuperOps starts at $79/tech/mo (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: connectwise.com, superops.com. Figures are pulled from public vendor and security data and refreshed automatically.