ConnectWise PSA Review (2026)
- Starting price
- Custom quote
- Deployment
- Cloud + on-prem
- Best for
- Established/larger MSPs needing the deepest PSA workflows
Our verdict
ConnectWise PSA earns 6.8/10 in our review, weighted from 3.9/5 (~500 G2 reviews) and its feature/pricing profile. Best for established/larger MSPs needing the deepest PSA workflows. Starting price: Custom quote.
Backed by 3.9★ · 500 reviews on G2.
Pros & cons
✓ Pros
- Industry-standard depth
- Huge integration ecosystem
- Scales to large MSPs
✕ Cons
- Complex and heavy
- Quote/contract pricing
- Learning curve
Key features
- Ticketing + dispatch
- Billing/invoicing
- Project management
- Procurement
- Reporting/KPIs
What users say
“ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools.”
“This software ties into our device management solution and allows for automatic ticket creation that then flows into our service path.”
“Sync issues, the extended process for something simple… support has a language barrier and it's hard to communicate quickly.”
How ConnectWise PSA compares
| ConnectWise PSA | Autotask PSA | HaloPSA | |
|---|---|---|---|
| Starting price | Custom quote | Custom quote | $59/agent/mo |
| Pricing model | quote | quote | per technician |
| Free trial / tier | — | — | 30 days |
| Best for | Established/larger MSPs needing the deepest PSA workflows | MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools | MSPs wanting a modern, highly configurable PSA with transparent pricing |
| Deployment | Cloud + on-prem | Cloud | Cloud + on-prem |
| G2 rating | 3.9/5 (500) | 4.0/5 (450) | 4.6/5 (80) |
| Capterra rating | — | — | — |
| Our score | 6.8 | 6.9 | 7.9 |
Full review
ConnectWise PSA review — 6.8/10
ConnectWise PSA is a psa tool we score on verified pricing, ratings and features. Our score weights 3.9/5 (~500 G2 reviews) against feature breadth and pricing value.
Pricing value
ConnectWise PSA starts at Custom quote on a quote model. See the full pricing breakdown.
Who should buy ConnectWise PSA
Best for established/larger MSPs needing the deepest PSA workflows. If that is not you, weigh the alternatives.
Frequently asked questions
- Is ConnectWise PSA worth it?
- ConnectWise PSA earns 6.8/10 in our review, weighted from 3.9/5 (~500 G2 reviews) and its feature/pricing profile. Best for established/larger MSPs needing the deepest PSA workflows. Starting price: Custom quote.
- What does ConnectWise PSA cost?
- From Custom quote — see the pricing page.
Based on aggregated third-party ratings (3.9/5 (~500 G2 reviews)) and ConnectWise PSA's published feature and pricing data. Hands-on testing notes are added as we trial each tool — see how we test.