Best Remote Access Software · 2026
ConnectWise ScreenConnect vs 
Zoho Assist ConnectWise ScreenConnect vs Zoho Assist: on our data-weighted scoring, Zoho Assist edges ahead (8.8 vs 8.3/10). ConnectWise ScreenConnect starts at $30/concurrent tech/mo and is best for msps and it teams wanting fast, flexible attended + unattended remote support; Zoho Assist starts at $10/technician/mo and is best for budget-conscious it teams wanting affordable per-technician remote support. Choose Zoho Assist for the stronger overall track record; consider ConnectWise ScreenConnect if its pricing model or fit matches your environment better. Side-by-side table below.
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Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | ConnectWise ScreenConnect | Zoho Assist |
|---|---|---|
| Editorial | 8.3 | 8.8 |
| User reviews | 9.4 | 9.2 |
| Adoption | 7.1 | 7.1 |
| Affordability | 2.8 | 9.5 |
| Feature breadth | 6.0 | 9.0 |
| Ease of trial | 6.0 | 10.0 |
| ConnectWise ScreenConnect | Zoho Assist | |
|---|---|---|
| Starting price | $30/concurrent tech/mo | $10/technician/mo |
| Pricing model | per user | per user |
| Free trial / tier | 14 days | Free tier + 15 days |
| Best for | MSPs and IT teams wanting fast, flexible attended + unattended remote support | Budget-conscious IT teams wanting affordable per-technician remote support |
| Deployment | Cloud + on-prem | Cloud |
| G2 rating | 4.7/5 (477) | 4.6/5 (494) |
| Capterra rating | — | — |
| Our score | 8.3 | 8.8 |
You need msps and it teams wanting fast, flexible attended + unattended remote support.
You need budget-conscious it teams wanting affordable per-technician remote support.
Zoho Assist bills on a per user model from $10/technician/mo (free tier available), while ConnectWise ScreenConnect uses a per user model from $30/concurrent tech/mo (14 days trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Zoho Assist ships 9 headline capabilities (Attended + unattended access, Cross-platform (Windows, macOS, Linux) and deploys Cloud. ConnectWise ScreenConnect ships 6 (Attended + unattended remote access, Backstage + remote command line, Session recording + video auditing, File transfer + remote printing), deploying Cloud + on-prem.
Zoho Assist holds 4.6/5 (~494 G2 reviews); ConnectWise ScreenConnect holds 4.7/5 (~477 G2 reviews). On our data-weighted score, Zoho Assist edges ahead (8.8 vs 8.3/10). Pick ConnectWise ScreenConnect instead when msps and it teams wanting fast, flexible attended + unattended remote support. See Zoho Assist alternatives or ConnectWise ScreenConnect alternatives.