Best Remote Access Software · 2026
GoTo Resolve vs 
TeamViewer GoTo Resolve vs TeamViewer: on our data-weighted scoring, GoTo Resolve edges ahead (8.2 vs 8.1/10). GoTo Resolve starts at $23/mo (Starter, billed annually) and is best for IT teams wanting remote support plus RMM and ticketing in one platform; TeamViewer starts at Free tier available and is best for cross-platform remote support with broad device reach. Choose GoTo Resolve for the stronger overall track record; consider TeamViewer if its pricing model or fit matches your environment better. Side-by-side table below.
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Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | GoTo Resolve | TeamViewer |
|---|---|---|
| Editorial | 8.2 | 8.1 |
| User reviews | 8.8 | 9.0 |
| Adoption | 7.0 | 9.5 |
| Affordability | 9.5 | 9.5 |
| Feature breadth | 6.0 | 5.0 |
| Ease of trial | 10.0 | 10.0 |
| GoTo Resolve | TeamViewer | |
|---|---|---|
| Starting price | $23/mo (Starter, billed annually) | Free tier available |
| Pricing model | flat | per license |
| Free trial / tier | Free tier + 14 days | Free tier + free trial |
| Best for | IT teams wanting remote support plus RMM and ticketing in one platform | Cross-platform remote support with broad device reach |
| Deployment | Cloud | Cloud |
| G2 rating | 4.4/5 (439) | 4.5/5 (4000) |
| Capterra rating | — | — |
| Our score | 8.2 | 8.1 |
You need it teams wanting remote support plus rmm and ticketing in one platform.
You need cross-platform remote support with broad device reach.
GoTo Resolve bills on a flat model from $23/mo (Starter, billed annually) (free tier available), while TeamViewer uses a per license model from Free tier available (free tier available). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
GoTo Resolve ships 6 headline capabilities (Unattended + attended remote access, Remote monitoring + management (RMM), Zero-trust security architecture, Built-in ticketing + service management) and deploys Cloud. TeamViewer ships 5 (Cross-platform remote control, Unattended access, File transfer, Mobile support), deploying Cloud.
GoTo Resolve holds 4.4/5 (~439 G2 reviews); TeamViewer holds 4.5/5 (~4k G2 reviews). On our data-weighted score, GoTo Resolve edges ahead (8.2 vs 8.1/10). Pick TeamViewer instead when cross-platform remote support with broad device reach. See GoTo Resolve alternatives or TeamViewer alternatives.
