GoTo Resolve Review (2026)
- Starting price
- $23/mo (Starter, billed annually)
- Free trial
- Free tier + 14 days
- Deployment
- Cloud
- Best for
- IT teams wanting remote support plus RMM and ticketing in one platform
Our verdict
GoTo Resolve earns 8.2/10 in our review, weighted from 4.4/5 (~439 G2 reviews) and its feature/pricing profile. A capable all-in-one — remote support, RMM, and ticketing with zero-trust security, strongest for teams wanting one platform. Best for IT teams wanting remote support plus RMM and ticketing in one platform. Starting price: $23/mo (Starter, billed annually).
Backed by 4.4★ · 439 reviews on G2.
Pros & cons
✓ Pros
- Combines remote support
- RMM + ITSM
- Zero-trust security model
- Useful free tier
✕ Cons
- Endpoint-based plans get pricey
- Add-ons (mobile
- camera) cost extra
- Recent rebrand (LogMeIn Resolve)
Key features
- Unattended + attended remote access
- Remote monitoring + management (RMM)
- Zero-trust security architecture
- Built-in ticketing + service management
- AI-assisted scripting + knowledge base
- Free tier (up to 5 devices)
How GoTo Resolve compares
| GoTo Resolve | TeamViewer | AnyDesk | |
|---|---|---|---|
| Starting price | $23/mo (Starter, billed annually) | Free tier available | $14.9/mo |
| Pricing model | flat | per license | per license |
| Free trial / tier | Free tier + 14 days | Free tier + free trial | Free tier + 14 days |
| Best for | IT teams wanting remote support plus RMM and ticketing in one platform | Cross-platform remote support with broad device reach | Fast, lightweight remote access on a budget |
| Deployment | Cloud | Cloud | Cloud |
| G2 rating | 4.4/5 (439) | 4.5/5 (4000) | 4.5/5 (1000) |
| Capterra rating | — | — | — |
| Our score | 8.2 | 8.1 | 8.1 |
Full review
GoTo Resolve review — 8.2/10
A capable all-in-one — remote support, RMM, and ticketing with zero-trust security, strongest for teams wanting one platform. Our score weights 4.4/5 (~439 G2 reviews) against feature breadth and pricing value.
Pricing value
GoTo Resolve starts at $23/mo (Starter, billed annually) on a flat model with a free tier. See the full pricing breakdown.
Who should buy GoTo Resolve
Best for IT teams wanting remote support plus RMM and ticketing in one platform. If that is not you, weigh the alternatives.
Frequently asked questions
- Is GoTo Resolve worth it?
- GoTo Resolve earns 8.2/10 in our review, weighted from 4.4/5 (~439 G2 reviews) and its feature/pricing profile. A capable all-in-one — remote support, RMM, and ticketing with zero-trust security, strongest for teams wanting one platform. Best for IT teams wanting remote support plus RMM and ticketing in one platform. Starting price: $23/mo (Starter, billed annually).
- What does GoTo Resolve cost?
- From $23/mo (Starter, billed annually) — see the pricing page.
Based on aggregated third-party ratings (4.4/5 (~439 G2 reviews)) and GoTo Resolve's published feature and pricing data. Hands-on testing notes are added as we trial each tool — see how we test.