Best Remote Access Software · 2026
GoTo Resolve vs 
Zoho Assist GoTo Resolve vs Zoho Assist: on our data-weighted scoring, Zoho Assist edges ahead (8.8 vs 8.2/10). GoTo Resolve starts at $23/mo (Starter, billed annually) and is best for IT teams wanting remote support plus RMM and ticketing in one platform; Zoho Assist starts at $10/technician/mo and is best for budget-conscious IT teams wanting affordable per-technician remote support. Choose Zoho Assist for the stronger overall track record; consider GoTo Resolve if its pricing model or fit matches your environment better. Side-by-side table below.
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Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | GoTo Resolve | Zoho Assist |
|---|---|---|
| Editorial | 8.2 | 8.8 |
| User reviews | 8.8 | 9.2 |
| Adoption | 7.0 | 7.1 |
| Affordability | 9.5 | 9.5 |
| Feature breadth | 6.0 | 9.0 |
| Ease of trial | 10.0 | 10.0 |
| GoTo Resolve | Zoho Assist | |
|---|---|---|
| Starting price | $23/mo (Starter, billed annually) | $10/technician/mo |
| Pricing model | flat | per user |
| Free trial / tier | Free tier + 14 days | Free tier + 15 days |
| Best for | IT teams wanting remote support plus RMM and ticketing in one platform | Budget-conscious IT teams wanting affordable per-technician remote support |
| Deployment | Cloud | Cloud |
| G2 rating | 4.4/5 (439) | 4.6/5 (494) |
| Capterra rating | — | — |
| Our score | 8.2 | 8.8 |
You need it teams wanting remote support plus rmm and ticketing in one platform.
You need budget-conscious it teams wanting affordable per-technician remote support.
Zoho Assist bills on a per user model from $10/technician/mo (free tier available), while GoTo Resolve uses a flat model from $23/mo (Starter, billed annually) (free tier available). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Zoho Assist ships 9 headline capabilities (Attended + unattended access, Cross-platform (Windows, macOS, Linux) and deploys Cloud. GoTo Resolve ships 6 (Unattended + attended remote access, Remote monitoring + management (RMM), Zero-trust security architecture, Built-in ticketing + service management), deploying Cloud.
Zoho Assist holds 4.6/5 (~494 G2 reviews); GoTo Resolve holds 4.4/5 (~439 G2 reviews). On our data-weighted score, Zoho Assist edges ahead (8.8 vs 8.2/10). Pick GoTo Resolve instead when it teams wanting remote support plus rmm and ticketing in one platform. See Zoho Assist alternatives or GoTo Resolve alternatives.
