HaloITSM
8.4/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.8/5 (~17 G2 reviews)
- Free trial
- 30 days
- Deployment
- Cloud + on-prem
- Best for
- Mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM
Best ITSM / Help Desk Ticketing Software · 2026
HaloITSM vs 
ServiceNow IT Service Management HaloITSM vs ServiceNow IT Service Management: on our data-weighted scoring, HaloITSM edges ahead (8.1 vs 7.8/10). HaloITSM starts at Custom quote and is best for mid-market and enterprise it teams wanting all-inclusive itil-aligned itsm; ServiceNow IT Service Management starts at Custom quote and is best for large enterprises needing a deeply customizable, platform-wide itsm/esm solution. Choose HaloITSM for the stronger overall track record; consider ServiceNow IT Service Management if its pricing model or fit matches your environment better. Side-by-side table below.
ServiceNow IT Service Management
8.6/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.4/5 (~886 G2 reviews)
- Free trial
- —
- Deployment
- Cloud
- Best for
- Large enterprises needing a deeply customizable, platform-wide ITSM/ESM solution
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Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | HaloITSM | ServiceNow IT Service Management |
|---|---|---|
| Editorial | 8.1 | 7.8 |
| User reviews | 9.6 | 8.8 |
| Adoption | 3.3 | 7.8 |
| Affordability | 5.0 | 5.0 |
| Feature breadth | 6.0 | 6.0 |
| Ease of trial | 6.0 | 3.0 |
HaloITSM vs ServiceNow IT Service Management: head-to-head
| HaloITSM | ServiceNow IT Service Management | |
|---|---|---|
| Starting price | Custom quote | Custom quote |
| Pricing model | quote | quote |
| Free trial / tier | 30 days | — |
| Best for | Mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM | Large enterprises needing a deeply customizable, platform-wide ITSM/ESM solution |
| Deployment | Cloud + on-prem | Cloud |
| G2 rating | 4.8/5 (17) | 4.4/5 (886) |
| Capterra rating | — | — |
| Our score | 8.1 | 7.8 |
Choose HaloITSM if…
You need mid-market and enterprise it teams wanting all-inclusive itil-aligned itsm.
Pros
- All-inclusive (no feature paywalls)
- ITIL-aligned + highly configurable
- Volume discounts at scale
Cons
- Pricing requires a quote
- Configuration depth takes ramp-up
- Smaller review base than incumbents
Choose ServiceNow IT Service Management if…
You need large enterprises needing a deeply customizable, platform-wide itsm/esm solution.
Pros
- Deep
- enterprise-grade capability
- Highly customizable platform
- Strong ecosystem + integrations
Cons
- Opaque
- negotiated pricing
- Expensive + complex to implement
- Overkill for small teams
In depth
Pricing: ServiceNow IT Service Management vs HaloITSM
ServiceNow IT Service Management bills on a quote model from Custom quote (no trial), while HaloITSM uses a quote model from Custom quote (30 days trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
ServiceNow IT Service Management ships 6 headline capabilities (Incident + problem + change management, Service catalog + self-service portal, Now Assist generative AI, Predictive intelligence + performance analytics) and deploys Cloud. HaloITSM ships 6 (Full ITIL process coverage, All-inclusive licensing (no module add-ons), Asset + configuration management, Self-service portal + automation), deploying Cloud + on-prem.
Ratings & verdict
ServiceNow IT Service Management holds 4.4/5 (~886 G2 reviews); HaloITSM holds 4.8/5 (~17 G2 reviews). On our data-weighted score, ServiceNow IT Service Management edges ahead (8.1 vs 8.1/10). Pick HaloITSM instead when mid-market and enterprise it teams wanting all-inclusive itil-aligned itsm. See ServiceNow IT Service Management alternatives or HaloITSM alternatives.
Frequently asked questions
- HaloITSM vs ServiceNow IT Service Management: which is better?
- HaloITSM vs ServiceNow IT Service Management: on our data-weighted scoring, HaloITSM edges ahead (8.1 vs 7.8/10). HaloITSM starts at Custom quote and is best for mid-market and enterprise it teams wanting all-inclusive itil-aligned itsm; ServiceNow IT Service Management starts at Custom quote and is best for large enterprises needing a deeply customizable, platform-wide itsm/esm solution.
- Is HaloITSM cheaper than ServiceNow IT Service Management?
- HaloITSM starts at Custom quote and ServiceNow IT Service Management starts at Custom quote (see the pricing rows for models and limits).
Data as of June 16, 2026. Sources: usehalo.com, servicenow.com. Figures are pulled from public vendor and security data and refreshed automatically.