HaloITSM Review (2026)
- Starting price
- Custom quote
- Free trial
- 30 days
- Deployment
- Cloud + on-prem
- Best for
- Mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM
Verdict: 8.1/10
HaloITSM earns 8.1/10 in our review, weighted from 4.8/5 (~17 G2 reviews) and its feature/pricing profile. A strong ServiceNow alternative — all-inclusive ITIL ITSM with transparent (if quote-based) per-agent pricing. Best for mid-market and enterprise it teams wanting all-inclusive itil-aligned itsm. Starting price: Custom quote.
Based on aggregated third-party ratings (4.8/5 (~17 G2 reviews)) and HaloITSM's published feature and pricing data. Hands-on testing notes are added as we trial each tool — see how we test.
Pros
- All-inclusive (no feature paywalls)
- ITIL-aligned + highly configurable
- Volume discounts at scale
Cons
- Pricing requires a quote
- Configuration depth takes ramp-up
- Smaller review base than incumbents
Features
- Full ITIL process coverage
- All-inclusive licensing (no module add-ons)
- Asset + configuration management
- Self-service portal + automation
- Named or concurrent agent licensing
- Cloud or on-prem deployment
How it compares
| HaloITSM | Freshservice | Zendesk | |
|---|---|---|---|
| Starting price | Custom quote | $19/agent/mo | $19/agent/mo |
| Pricing model | quote | per agent | per agent |
| Free trial / tier | 30 days | 14 days | 14 days |
| Best for | Mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM | Internal IT teams wanting modern ITSM with strong automation | Customer-support-heavy teams wanting a polished ticketing/CX platform |
| Deployment | Cloud + on-prem | Cloud | Cloud |
| G2 rating | 4.8/5 (17) | 4.6/5 (1200) | 4.3/5 (6000) |
| Capterra rating | — | — | — |
| Our score | 8.1 | 8.1 | 7.8 |
Affiliate link: HaloITSM may pay us a commission if you sign up through this link. It never affects our data-driven ranking.
Full review
HaloITSM review — 8.1/10
A strong ServiceNow alternative — all-inclusive ITIL ITSM with transparent (if quote-based) per-agent pricing. Our score weights 4.8/5 (~17 G2 reviews) against feature breadth and pricing value.
Core features
- Full ITIL process coverage
- All-inclusive licensing (no module add-ons)
- Asset + configuration management
- Self-service portal + automation
- Named or concurrent agent licensing
- Cloud or on-prem deployment
Pricing value
HaloITSM starts at Custom quote on a quote model after a 30 days trial. See the full pricing breakdown.
Pros & cons
Pros: All-inclusive (no feature paywalls); ITIL-aligned + highly configurable; Volume discounts at scale.
Cons: Pricing requires a quote; Configuration depth takes ramp-up; Smaller review base than incumbents.
Who should buy HaloITSM
Best for mid-market and enterprise it teams wanting all-inclusive itil-aligned itsm. If that is not you, weigh the alternatives.
Frequently asked questions
- Is HaloITSM worth it?
- HaloITSM earns 8.1/10 in our review, weighted from 4.8/5 (~17 G2 reviews) and its feature/pricing profile. A strong ServiceNow alternative — all-inclusive ITIL ITSM with transparent (if quote-based) per-agent pricing. Best for mid-market and enterprise it teams wanting all-inclusive itil-aligned itsm. Starting price: Custom quote.
- What does HaloITSM cost?
- From Custom quote — see the pricing page.