Autotask PSA Review (2026)
- Starting price
- Custom quote
- Deployment
- Cloud
- Best for
- MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools
Our verdict
Autotask PSA earns 6.9/10 in our review, weighted from 4.0/5 (~450 G2 reviews) and its feature/pricing profile. Best for MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools. Starting price: Custom quote.
Backed by 4.0★ · 450 reviews on G2.
Pros & cons
✓ Pros
- Strong reporting
- Reliable cloud PSA
- Datto/Kaseya integration
✕ Cons
- Quote pricing
- UI dated
- Kaseya licensing
Key features
- Ticketing + SLA
- Time/billing
- Project + resource mgmt
- Dashboards
- Integrations
What users say
“It gave me clearer visibility across the help desk and projects, and the built-in automations for escalations and approvals made processes smoother.”
“The way tickets, contracts, time entries, and billing all link together makes day-to-day work far more organised and reduces repetitive admin.”
“It can be a bit cumbersome to work through the many levels, but that just requires more training/experience.”
“Very convoluted and customer support is terrible.”
How Autotask PSA compares
| Autotask PSA | ConnectWise PSA | HaloPSA | |
|---|---|---|---|
| Starting price | Custom quote | Custom quote | $59/agent/mo |
| Pricing model | quote | quote | per technician |
| Free trial / tier | — | — | 30 days |
| Best for | MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools | Established/larger MSPs needing the deepest PSA workflows | MSPs wanting a modern, highly configurable PSA with transparent pricing |
| Deployment | Cloud | Cloud + on-prem | Cloud + on-prem |
| G2 rating | 4.0/5 (450) | 3.9/5 (500) | 4.6/5 (80) |
| Capterra rating | — | — | — |
| Our score | 6.9 | 6.8 | 7.9 |
Full review
Autotask PSA review — 6.9/10
Autotask PSA is a psa tool we score on verified pricing, ratings and features. Our score weights 4.0/5 (~450 G2 reviews) against feature breadth and pricing value.
Pricing value
Autotask PSA starts at Custom quote on a quote model. See the full pricing breakdown.
Who should buy Autotask PSA
Best for MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools. If that is not you, weigh the alternatives.
Frequently asked questions
- Is Autotask PSA worth it?
- Autotask PSA earns 6.9/10 in our review, weighted from 4.0/5 (~450 G2 reviews) and its feature/pricing profile. Best for MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools. Starting price: Custom quote.
- What does Autotask PSA cost?
- From Custom quote — see the pricing page.
Based on aggregated third-party ratings (4.0/5 (~450 G2 reviews)) and Autotask PSA's published feature and pricing data. Hands-on testing notes are added as we trial each tool — see how we test.