Autotask PSA Data-backed Assessment (2026)
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- Starting price
- Custom quote
- Deployment
- Cloud
- Best for
- MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools
Our verdict
Autotask PSA earns 6.9/10 in our review, weighted from 4.0/5 (~450 G2 reviews) and its feature/pricing profile. Best for MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools. Starting price: Custom quote.
Backed by 4.0★ · 450 reviews on G2.
Pros & cons
✓ Pros
- Strong reporting
- Reliable cloud PSA
- Datto/Kaseya integration
✕ Cons
- Quote pricing
- UI dated
- Kaseya licensing
Key features
- Ticketing + SLA
- Time/billing
- Project + resource mgmt
- Dashboards
- Integrations
What users say
“It gave me clearer visibility across the help desk and projects, and the built-in automations for escalations and approvals made processes smoother.”
“The way tickets, contracts, time entries, and billing all link together makes day-to-day work far more organised and reduces repetitive admin.”
“It can be a bit cumbersome to work through the many levels, but that just requires more training/experience.”
“Very convoluted and customer support is terrible.”
How Autotask PSA compares
| Autotask PSA | ConnectWise PSA | HaloPSA | |
|---|---|---|---|
| Starting price | Custom quote | Custom quote | $59/agent/mo |
| Pricing model | quote | quote | per technician |
| Free trial / tier | — | — | 30 days |
| Best for | MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools | Established/larger MSPs needing the deepest PSA workflows | MSPs wanting a modern, highly configurable PSA with transparent pricing |
| Deployment | Cloud | Cloud + on-prem | Cloud + on-prem |
| G2 rating | 4.0/5 (450) | 3.9/5 (500) | 4.6/5 (80) |
| Capterra rating | — | — | — |
| Our score | 6.9 | 6.8 | 7.9 |
Affiliate disclosure: Some links may be affiliate or partner links. If you sign up through one, we may earn a commission at no extra cost to you. This never changes our scores or rankings. Learn more.
Full review
Autotask PSA Review
Kaseya’s Autotask PSA is a mature, cloud-only platform aimed squarely at MSPs already living inside the Datto/Kaseya ecosystem. It’s reliable and capable, but the vendor relationship increasingly defines the experience—for better and worse.
At a Glance
| Attribute | Detail |
|---|---|
| Vendor | Kaseya |
| Deployment | Cloud only |
| Best for | MSPs wanting a robust cloud PSA tied to Datto/Kaseya tools |
| Pricing model | Quote-only (no public pricing) |
| Free tier | No |
| G2 rating | 4.0 / 5 (450 reviews) |
| Our score | 6.9 / 10 |
What It Does Well
- Strong reporting & dashboards — This is Autotask’s standout. Data-driven MSPs get deep, customizable reporting that many competitors can’t match.
- Reliable cloud PSA — Ticketing, SLA management, time/billing, and project/resource management are all solid and battle-tested.
- Ecosystem integration — If you run Datto RMM, Datto backup, or other Kaseya tools, the native tie-ins are genuinely useful and reduce swivel-chair work.
Where It Falls Short
- Quote-only pricing — No transparency. You can’t compare costs without a sales call, which is frustrating and a red flag for buyers who value predictability.
- Dated UI — Functional but showing its age. Expect a learning curve and less polish than newer PSAs.
- Kaseya licensing — The elephant in the room. Bundling pressure, contract terms, and pricing practices under Kaseya draw consistent criticism from the MSP community.
Feature Summary
| Category | Included |
|---|---|
| Ticketing + SLA | ✅ |
| Time / billing | ✅ |
| Project + resource mgmt | ✅ |
| Dashboards | ✅ |
| Integrations | ✅ |
Verdict
Autotask PSA earns its 6.9/10. The product itself is genuinely capable—strong reporting and dependable core PSA functions make it a defensible choice, especially if you’re already committed to Datto/Kaseya tooling. The reservations are less about the software and more about the commercial wrapper: opaque quote-only pricing and Kaseya’s licensing reputation should give any prospective buyer pause.
Buy it if: you’re an established MSP invested in the Datto/Kaseya stack and value reporting depth.
Look elsewhere if: you want pricing transparency, a modern UI, or independence from Kaseya’s licensing model.
Ratings as of the provided data (pricing as of 2026-06). Always get a current quote and read contract terms carefully before committing.
Frequently asked questions
- Is Autotask PSA worth it?
- Autotask PSA earns 6.9/10 in our review, weighted from 4.0/5 (~450 G2 reviews) and its feature/pricing profile. Best for MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools. Starting price: Custom quote.
- What does Autotask PSA cost?
- From Custom quote — see the pricing page.
Based on aggregated third-party ratings (4.0/5 (~450 G2 reviews)) and Autotask PSA's published feature and pricing data. This page does not claim firsthand product use. See how we test.