Autotask PSA
- Starting price
- Custom quote
- Deployment
- Cloud
- Best for
- MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools
Autotask PSA (by Kaseya) is a psa tool. It starts at Custom quote and holds 4.0/5 (~450 G2 reviews). It is best for msps wanting a robust cloud psa tightly tied to datto/kaseya tools. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
How Autotask PSA scores
Six criteria, each 0–10 on the same scale from review data, public pricing and feature coverage. Methodology →
Affiliate link: Autotask PSA may pay us a commission if you sign up through this link. It never affects our data-driven ranking.
Autotask PSA vs the field
| Autotask PSA | ConnectWise PSA | HaloPSA | |
|---|---|---|---|
| Starting price | Custom quote | Custom quote | $59/agent/mo |
| Pricing model | quote | quote | per agent |
| Free trial / tier | — | — | 30 days |
| Best for | MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools | Established/larger MSPs needing the deepest PSA workflows | MSPs wanting a modern, highly configurable PSA with transparent pricing |
| Deployment | Cloud | Cloud + on-prem | Cloud + on-prem |
| G2 rating | 4.0/5 (450) | 3.9/5 (500) | 4.6/5 (80) |
| Capterra rating | — | — | — |
| Our score | 6.9 | 6.8 | 7.9 |
Pros
- Strong reporting
- Reliable cloud PSA
- Datto/Kaseya integration
Cons
- Quote pricing
- UI dated
- Kaseya licensing
Key Autotask PSA features
- Ticketing + SLA
- Time/billing
- Project + resource mgmt
- Dashboards
- Integrations
Autotask PSA integrations
Notable native integrations and connectors Autotask PSA supports.
- Datto RMM
- IT Glue
- QuickBooks
- Datto Continuity
- Hudu
- Rewst
- Pulseway
- Addigy
What users say about Autotask PSA
Representative quotes from public reviews, selected for balance.
It gave me clearer visibility across the help desk and projects, and the built-in automations for escalations and approvals made processes smoother.
The way tickets, contracts, time entries, and billing all link together makes day-to-day work far more organised and reduces repetitive admin.
It can be a bit cumbersome to work through the many levels, but that just requires more training/experience.
Very convoluted and customer support is terrible.
Autotask PSA at a glance
Autotask PSA (by Kaseya) is a psa tool. It starts at Custom quote and holds 4.0/5 (~450 G2 reviews). It is best for msps wanting a robust cloud psa tightly tied to datto/kaseya tools. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
More on Autotask PSA
Autotask PSA from Kaseya is a psa platform deploying Cloud. It is built for msps wanting a robust cloud psa tightly tied to datto/kaseya tools. It holds 4.0/5 (~450 G2 reviews) and starts at Custom quote on a quote model.
Key capabilities: Ticketing + SLA, Time/billing, Project + resource mgmt, Dashboards, Integrations.
Go deeper: pricing breakdown, full review, and the best Autotask PSA alternatives (top picks: ConnectWise PSA, HaloPSA, Syncro).
Frequently asked questions
- How much does Autotask PSA cost?
- Autotask PSA starts at Custom quote. It's priced quote. See the pricing page for every plan and limit.
- How is Autotask PSA deployed?
- Autotask PSA is available as Cloud.
- Who is Autotask PSA best for?
- Autotask PSA is best for MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools.
- Is Autotask PSA any good?
- Autotask PSA holds 4.0/5 across 450 reviews and scores 6.9/10 on our data-weighted ranking.
- What are the best Autotask PSA alternatives?
- Top alternatives include ConnectWise PSA, HaloPSA, Syncro. See the full alternatives list for pricing and scores.
Popular Autotask PSA comparisons
See Autotask PSA head-to-head with the alternatives MSPs shortlist most often.
