Autotask PSA
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- Starting price
- Custom quote
- Deployment
- Cloud
- Best for
- MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools
Autotask PSA from Kaseya is a psa tool — from Custom quote, rated 4.0/5 (~450 G2 reviews). Best for MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools.
How Autotask PSA scores
Six criteria, each 0–10 on the same scale from review data, public pricing and feature coverage. Methodology →
Affiliate disclosure: Some links may be affiliate or partner links. If you sign up through one, we may earn a commission at no extra cost to you. This never changes our scores or rankings. Learn more.
Autotask PSA vs the field
| Autotask PSA | ConnectWise PSA | HaloPSA | |
|---|---|---|---|
| Starting price | Custom quote | Custom quote | $59/agent/mo |
| Pricing model | quote | quote | per technician |
| Free trial / tier | — | — | 30 days |
| Best for | MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools | Established/larger MSPs needing the deepest PSA workflows | MSPs wanting a modern, highly configurable PSA with transparent pricing |
| Deployment | Cloud | Cloud + on-prem | Cloud + on-prem |
| G2 rating | 4.0/5 (450) | 3.9/5 (500) | 4.6/5 (80) |
| Capterra rating | — | — | — |
| Our score | 6.9 | 6.8 | 7.9 |
✓ Pros
- Strong reporting
- Reliable cloud PSA
- Datto/Kaseya integration
✕ Cons
- Quote pricing
- UI dated
- Kaseya licensing
Key Autotask PSA features
- Ticketing + SLA
- Time/billing
- Project + resource mgmt
- Dashboards
- Integrations
Autotask PSA integrations
Notable native integrations and connectors Autotask PSA supports.
- Datto RMM
- IT Glue
- QuickBooks
- Datto Continuity
- Hudu
- Rewst
- Pulseway
- Addigy
What users say about Autotask PSA
Representative quotes from public reviews, selected for balance.
It gave me clearer visibility across the help desk and projects, and the built-in automations for escalations and approvals made processes smoother.
The way tickets, contracts, time entries, and billing all link together makes day-to-day work far more organised and reduces repetitive admin.
It can be a bit cumbersome to work through the many levels, but that just requires more training/experience.
Very convoluted and customer support is terrible.
Autotask PSA at a glance
Autotask PSA from Kaseya is a psa tool — from Custom quote, rated 4.0/5 (~450 G2 reviews). Best for MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools.
More on Autotask PSA
Autotask PSA
Vendor: Kaseya | Deployment: Cloud
Best For
MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools.
Core Features
- Ticketing + SLA management
- Time & billing
- Project & resource management
- Dashboards
- Integrations
Strengths
- Strong reporting capabilities for MSP metrics
- Reliable cloud infrastructure with proven uptime
- Deep integration with Datto RMM and Kaseya ecosystem
Weaknesses
- Quote-based pricing (no transparent per-seat rates)
- Dated UI feels clunky compared to newer competitors
- Kaseya licensing dependencies can complicate deployments
Ratings & Score
| Source | Score | Count |
|---|---|---|
| G2 | 4.0 / 5 | 450 reviews |
| Our Assessment | 6.9 / 10 | — |
Verdict
Autotask remains a solid mid-market PSA for MSPs already invested in the Kaseya/Datto stack. The reporting is genuinely strong and integration is seamless. However, the pricing opacity and aging interface make it less compelling for new evaluations. Better suited for existing Kaseya customers than net-new implementations.
Frequently asked questions
- How much does Autotask PSA cost?
- Autotask PSA starts at Custom quote. It's priced quote. See the pricing page for every plan and limit.
- How is Autotask PSA deployed?
- Autotask PSA is available as Cloud.
- Who is Autotask PSA best for?
- Autotask PSA is best for MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools.
- Is Autotask PSA any good?
- Autotask PSA holds 4.0/5 across 450 reviews and scores 6.9/10 on our data-weighted ranking.
- What are the best Autotask PSA alternatives?
- Top alternatives include ConnectWise PSA, HaloPSA, Syncro. See the full alternatives list for pricing and scores.
Popular Autotask PSA comparisons
See Autotask PSA head-to-head with the alternatives MSPs shortlist most often.
