Autotask PSA
6.9/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.0/5 (~450 G2 reviews)
- Free trial
- —
- Deployment
- Cloud
- Best for
- MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools
Best PSA Software · 2026
Autotask PSA vs 
ConnectWise PSA Autotask PSA vs ConnectWise PSA: on our data-weighted scoring, Autotask PSA edges ahead (6.9 vs 6.8/10). Autotask PSA starts at Custom quote and is best for MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools; ConnectWise PSA starts at Custom quote and is best for established/larger MSPs needing the deepest PSA workflows. Choose Autotask PSA for the stronger overall track record; consider ConnectWise PSA if its pricing model or fit matches your environment better. Side-by-side table below.
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ConnectWise PSA
6.8/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 3.9/5 (~500 G2 reviews)
- Free trial
- —
- Deployment
- Cloud + on-prem
- Best for
- Established/larger MSPs needing the deepest PSA workflows
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Autotask PSA | ConnectWise PSA |
|---|---|---|
| Editorial | 6.9 | 6.8 |
| User reviews | 8.0 | 7.8 |
| Adoption | 7.0 | 7.1 |
| Affordability | 5.0 | 5.0 |
| Feature breadth | 5.0 | 5.0 |
| Ease of trial | 3.0 | 3.0 |
Autotask PSA vs ConnectWise PSA: head-to-head
| Autotask PSA | ConnectWise PSA | |
|---|---|---|
| Starting price | Custom quote | Custom quote |
| Pricing model | quote | quote |
| Free trial / tier | — | — |
| Best for | MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools | Established/larger MSPs needing the deepest PSA workflows |
| Deployment | Cloud | Cloud + on-prem |
| G2 rating | 4.0/5 (450) | 3.9/5 (500) |
| Capterra rating | — | — |
| Our score | 6.9 | 6.8 |
Choose Autotask PSA if…
You need msps wanting a robust cloud psa tightly tied to datto/kaseya tools.
✓ Pros
- Strong reporting
- Reliable cloud PSA
- Datto/Kaseya integration
✕ Cons
- Quote pricing
- UI dated
- Kaseya licensing
Choose ConnectWise PSA if…
You need established/larger msps needing the deepest psa workflows.
✓ Pros
- Industry-standard depth
- Huge integration ecosystem
- Scales to large MSPs
✕ Cons
- Complex and heavy
- Quote/contract pricing
- Learning curve
In depth
In Depth
Pricing
Both Autotask PSA and ConnectWise PSA operate on quote-based pricing models with no published per-seat rates or free tiers. This means direct price comparison is impossible without contacting vendors—a common friction point for budget-conscious MSPs evaluating either platform.
Key difference: ConnectWise offers both cloud and on-premises deployment options, which may influence total cost of ownership if you require self-hosted infrastructure. Autotask is cloud-only, simplifying deployment but removing deployment flexibility.
Features & Deployment
| Feature | Autotask PSA | ConnectWise PSA |
|---|---|---|
| Deployment | Cloud | Cloud + on-prem |
| Ticketing | ✓ (with SLA) | ✓ (with dispatch) |
| Billing | Time/billing | Billing/invoicing |
| Project Mgmt | ✓ | ✓ |
| Resource Mgmt | ✓ | — |
| Procurement | — | ✓ |
| Reporting | Dashboards | Reporting/KPIs |
Autotask shines for MSPs already embedded in the Kaseya/Datto ecosystem—its integration layer is a genuine advantage if you’re running Datto RMM or backup. The resource management module is a plus for staffing-heavy operations. However, users consistently flag the UI as dated.
ConnectWise PSA is the industry standard for mid-to-large MSPs. It offers deeper workflow customization, procurement tools, and an unmatched integration partner network. The trade-off is complexity: it’s heavier to implement and requires more training than Autotask.
Ratings & Verdict
| Platform | G2 Score | Review Count |
|---|---|---|
| Autotask PSA | 4.0 / 5 | 450 |
| ConnectWise PSA | 3.9 / 5 | 500 |
Autotask edges out ConnectWise slightly on G2 (4.0 vs. 3.9), though the difference is negligible. Both platforms maintain solid enterprise-grade satisfaction despite their complexities.
Our verdict: Choose Autotask if you’re a smaller-to-mid MSP with Kaseya/Datto tools already in place and want a streamlined, reliable cloud PSA without procurement baggage. Choose ConnectWise if you’re an established, larger MSP that needs maximum workflow depth, on-premises control, and don’t mind the steeper learning curve. If budget is a primary concern, neither offers pricing transparency—request demos from both before committing.
Frequently asked questions
- Autotask PSA vs ConnectWise PSA: which is better?
- Autotask PSA vs ConnectWise PSA: on our data-weighted scoring, Autotask PSA edges ahead (6.9 vs 6.8/10). Autotask PSA starts at Custom quote and is best for MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools; ConnectWise PSA starts at Custom quote and is best for established/larger MSPs needing the deepest PSA workflows.
- Is Autotask PSA cheaper than ConnectWise PSA?
- Autotask PSA starts at Custom quote and ConnectWise PSA starts at Custom quote (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: datto.com, connectwise.com. Figures are pulled from public vendor and security data and refreshed automatically.