Autotask PSA
6.9/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.0/5 (~450 G2 reviews)
- Free trial
- —
- Deployment
- Cloud
- Best for
- MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools
Best PSA Software · 2026
Autotask PSA vs 
Kaseya BMS Autotask PSA vs Kaseya BMS: on our data-weighted scoring, Kaseya BMS edges ahead (7.4 vs 6.9/10). Autotask PSA starts at Custom quote and is best for MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools; Kaseya BMS starts at Custom quote and is best for cost-conscious small-to-mid MSPs wanting a PSA inside the Kaseya ecosystem (VSA, IT Glue). Choose Kaseya BMS for the stronger overall track record; consider Autotask PSA if its pricing model or fit matches your environment better. Side-by-side table below.
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Kaseya BMS
7.4/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.3/5 (~40 G2 reviews)
- Free trial
- Free trial
- Deployment
- Cloud
- Best for
- Cost-conscious small-to-mid MSPs wanting a PSA inside the Kaseya ecosystem (VSA, IT Glue)
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Autotask PSA | Kaseya BMS |
|---|---|---|
| Editorial | 6.9 | 7.4 |
| User reviews | 8.0 | 8.6 |
| Adoption | 7.0 | 4.3 |
| Affordability | 5.0 | 5.0 |
| Feature breadth | 5.0 | 6.0 |
| Ease of trial | 3.0 | 6.0 |
Autotask PSA vs Kaseya BMS: head-to-head
| Autotask PSA | Kaseya BMS | |
|---|---|---|
| Starting price | Custom quote | Custom quote |
| Pricing model | quote | quote |
| Free trial / tier | — | Free trial |
| Best for | MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools | Cost-conscious small-to-mid MSPs wanting a PSA inside the Kaseya ecosystem (VSA, IT Glue) |
| Deployment | Cloud | Cloud |
| G2 rating | 4.0/5 (450) | 4.3/5 (40) |
| Capterra rating | — | — |
| Our score | 6.9 | 7.4 |
Choose Autotask PSA if…
You need msps wanting a robust cloud psa tightly tied to datto/kaseya tools.
✓ Pros
- Strong reporting
- Reliable cloud PSA
- Datto/Kaseya integration
✕ Cons
- Quote pricing
- UI dated
- Kaseya licensing
Choose Kaseya BMS if…
You need cost-conscious small-to-mid msps wanting a psa inside the kaseya ecosystem (vsa, it glue).
✓ Pros
- Cheaper than ConnectWise PSA / Autotask
- Tight Kaseya/IT Glue integration
- Solid review scores
✕ Cons
- Quote-only
- no public list pricing
- Multi-year terms + auto-renewal complaints
- PSA depth below ConnectWise
In depth
In Depth
Pricing
Both solutions operate on quote-based pricing with no published list rates—you’ll need direct contact with sales for specifics. Neither offers a free tier, though both provide free trials.
| Aspect | Kaseya BMS | Autotask PSA |
|---|---|---|
| Model | Per-user, annual | Per-user, annual |
| Transparency | No public pricing | No public pricing |
| Free Trial | Yes | Implied (not stated) |
| Key Issue | Multi-year terms, auto-renewal complaints | Licensing tied to Kaseya ecosystem |
Verdict: Kaseya BMS is reportedly cheaper, but both hide true costs behind sales conversations. Watch contract terms carefully—users flag Kaseya’s renewal practices as aggressive.
Features & Deployment
Both are cloud-native PSAs built for MSPs within the Kaseya family:
Kaseya BMS covers the core PSA pillars:
- Ticketing, billing automation, project management, CRM, quoting, time/expense tracking
- Designed for seamless Kaseya VSA + IT Glue integration
Autotask PSA emphasizes operational robustness:
- Ticketing with SLA management, time/billing, project + resource management, dashboards, integrations
- Positioned as the heavier-duty option for Datto-aligned shops
BMS feels more purpose-built for cost-conscious MSPs; Autotask targets those needing deeper project and resource orchestration. Both lack the feature depth of market leader ConnectWise Manage.
Ratings & Community
| Platform | Kaseya BMS | Autotask PSA |
|---|---|---|
| G2 Score | 4.3 / 5 | 4.0 / 5 |
| Review Count | 40 | 450 |
| Our Score | 7.4 / 10 | 6.9 / 10 |
Autotask’s larger review volume reflects market maturity, but Kaseya BMS edges it on sentiment. However, both score below leading PSAs—user feedback highlights dated UX (Autotask) and contractual friction (BMS).
Verdict
Choose Kaseya BMS if you’re a Kaseya/IT Glue shop prioritizing cost savings and don’t need enterprise-grade resource planning.
Choose Autotask PSA if you’re already in the Datto ecosystem and want proven cloud stability with stronger reporting—accept the dated interface as a trade-off.
Neither is ideal if you’re comparison-shopping outside the Kaseya sphere; ConnectWise and Manage Engine offer clearer pricing and deeper feature sets. Both require careful contract review before commitment.
Frequently asked questions
- Autotask PSA vs Kaseya BMS: which is better?
- Autotask PSA vs Kaseya BMS: on our data-weighted scoring, Kaseya BMS edges ahead (7.4 vs 6.9/10). Autotask PSA starts at Custom quote and is best for MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools; Kaseya BMS starts at Custom quote and is best for cost-conscious small-to-mid MSPs wanting a PSA inside the Kaseya ecosystem (VSA, IT Glue).
- Is Autotask PSA cheaper than Kaseya BMS?
- Autotask PSA starts at Custom quote and Kaseya BMS starts at Custom quote (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: datto.com, kaseya.com. Figures are pulled from public vendor and security data and refreshed automatically.