BookStack
7.4/10
MSP Compared score
- Starting price
- Free tier available
- Reviews
- Not yet rated
- Free trial
- Free tier
- Deployment
- Self-hosted
- Best for
- Teams wanting a free, self-hosted wiki/knowledge base with a clean books-chapters-pages structure
Best IT Documentation Software · 2026
BookStack vs 
ConnectWise ITBoost BookStack vs ConnectWise ITBoost: on our data-weighted scoring, BookStack edges ahead (7.4 vs 7.2/10). BookStack starts at Free tier available and is best for teams wanting a free, self-hosted wiki/knowledge base with a clean books-chapters-pages structure; ConnectWise ITBoost starts at $17/user/mo and is best for MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation. Choose BookStack for the stronger overall track record; consider ConnectWise ITBoost if its pricing model or fit matches your environment better. Side-by-side table below.
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ConnectWise ITBoost
7.2/10
MSP Compared score
- Starting price
- $17/user/mo
- Reviews
- Not yet rated
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | BookStack | ConnectWise ITBoost |
|---|---|---|
| Editorial | 7.4 | 7.2 |
| User reviews | 7.0 | 7.0 |
| Adoption | 0.0 | 0.0 |
| Affordability | 9.5 | 3.7 |
| Feature breadth | 6.0 | 6.0 |
| Ease of trial | 7.0 | 6.0 |
BookStack vs ConnectWise ITBoost: head-to-head
| BookStack | ConnectWise ITBoost | |
|---|---|---|
| Starting price | Free tier available | $17/user/mo |
| Pricing model | flat | per user |
| Free trial / tier | Free tier | 14 days |
| Best for | Teams wanting a free, self-hosted wiki/knowledge base with a clean books-chapters-pages structure | MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation |
| Deployment | Self-hosted | Cloud |
| G2 rating | — | — |
| Capterra rating | — | — |
| Our score | 7.4 | 7.2 |
Choose BookStack if…
You need teams wanting a free, self-hosted wiki/knowledge base with a clean books-chapters-pages structure.
✓ Pros
- Completely free + open source (MIT)
- Self-hosted data control
- Clean structure with SSO included
✕ Cons
- Self-host/maintenance burden
- Not IT-specific (no asset/SSL/password tracking)
- No vendor SLA or support
Choose ConnectWise ITBoost if…
You need msps already in the connectwise ecosystem wanting native psa/rmm-integrated documentation.
✓ Pros
- Deepest ConnectWise integration
- All-in-one docs + passwords + KB
- Cloud-hosted on AWS
✕ Cons
- Best value only for ConnectWise shops
- UI can feel clunky
- 5-user minimum
In depth
Pricing: BookStack vs ConnectWise ITBoost
BookStack bills on a flat model from Free tier available (free tier available), while ConnectWise ITBoost uses a per user model from $17/user/mo (14 days trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
BookStack ships 6 headline capabilities (Books/Chapters/Pages/Shelves hierarchy, WYSIWYG + Markdown editors, Full-text search + page permalinks, Role-based permissions) and deploys Self-hosted. ConnectWise ITBoost ships 6 (Centralized IT documentation, Built-in password management, Customer knowledge base, SSL + domain expiration tracking), deploying Cloud.
Ratings & verdict
BookStack holds Not yet rated; ConnectWise ITBoost holds Not yet rated. On our data-weighted score, BookStack edges ahead (7.4 vs 7.2/10). Pick ConnectWise ITBoost instead when msps already in the connectwise ecosystem wanting native psa/rmm-integrated documentation. See BookStack alternatives or ConnectWise ITBoost alternatives.
Frequently asked questions
- BookStack vs ConnectWise ITBoost: which is better?
- BookStack vs ConnectWise ITBoost: on our data-weighted scoring, BookStack edges ahead (7.4 vs 7.2/10). BookStack starts at Free tier available and is best for teams wanting a free, self-hosted wiki/knowledge base with a clean books-chapters-pages structure; ConnectWise ITBoost starts at $17/user/mo and is best for MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation.
- Is BookStack cheaper than ConnectWise ITBoost?
- BookStack starts at Free tier available and ConnectWise ITBoost starts at $17/user/mo (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: bookstackapp.com, connectwise.com. Figures are pulled from public vendor and security data and refreshed automatically.