ConnectWise PSA
6.8/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 3.9/5 (~500 G2 reviews)
- Free trial
- —
- Deployment
- Cloud + on-prem
- Best for
- Established/larger MSPs needing the deepest PSA workflows
Best PSA Software · 2026
ConnectWise PSA vs 
Kaseya BMS ConnectWise PSA vs Kaseya BMS: on our data-weighted scoring, Kaseya BMS edges ahead (7.4 vs 6.8/10). ConnectWise PSA starts at Custom quote and is best for established/larger MSPs needing the deepest PSA workflows; Kaseya BMS starts at Custom quote and is best for cost-conscious small-to-mid MSPs wanting a PSA inside the Kaseya ecosystem (VSA, IT Glue). Choose Kaseya BMS for the stronger overall track record; consider ConnectWise PSA if its pricing model or fit matches your environment better. Side-by-side table below.
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Kaseya BMS
7.4/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.3/5 (~40 G2 reviews)
- Free trial
- Free trial
- Deployment
- Cloud
- Best for
- Cost-conscious small-to-mid MSPs wanting a PSA inside the Kaseya ecosystem (VSA, IT Glue)
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | ConnectWise PSA | Kaseya BMS |
|---|---|---|
| Editorial | 6.8 | 7.4 |
| User reviews | 7.8 | 8.6 |
| Adoption | 7.1 | 4.3 |
| Affordability | 5.0 | 5.0 |
| Feature breadth | 5.0 | 6.0 |
| Ease of trial | 3.0 | 6.0 |
ConnectWise PSA vs Kaseya BMS: head-to-head
| ConnectWise PSA | Kaseya BMS | |
|---|---|---|
| Starting price | Custom quote | Custom quote |
| Pricing model | quote | quote |
| Free trial / tier | — | Free trial |
| Best for | Established/larger MSPs needing the deepest PSA workflows | Cost-conscious small-to-mid MSPs wanting a PSA inside the Kaseya ecosystem (VSA, IT Glue) |
| Deployment | Cloud + on-prem | Cloud |
| G2 rating | 3.9/5 (500) | 4.3/5 (40) |
| Capterra rating | — | — |
| Our score | 6.8 | 7.4 |
Choose ConnectWise PSA if…
You need established/larger msps needing the deepest psa workflows.
✓ Pros
- Industry-standard depth
- Huge integration ecosystem
- Scales to large MSPs
✕ Cons
- Complex and heavy
- Quote/contract pricing
- Learning curve
Choose Kaseya BMS if…
You need cost-conscious small-to-mid msps wanting a psa inside the kaseya ecosystem (vsa, it glue).
✓ Pros
- Cheaper than ConnectWise PSA / Autotask
- Tight Kaseya/IT Glue integration
- Solid review scores
✕ Cons
- Quote-only
- no public list pricing
- Multi-year terms + auto-renewal complaints
- PSA depth below ConnectWise
In depth
Pricing
Both platforms operate on quote-based pricing with no public list rates, making direct comparison difficult. However, the data indicates:
| Aspect | Kaseya BMS | ConnectWise PSA |
|---|---|---|
| Model | Per-user, annual | Per-user, quote |
| Public Pricing | None published | None published |
| Free Trial | Yes | Not specified |
| Free Tier | No | No |
| Contract Terms | Multi-year + auto-renewal (complaints noted) | Standard enterprise terms |
Key insight: Kaseya BMS is marketed as the cheaper option, but expect to negotiate heavily with both vendors. Kaseya’s aggressive contract renewal practices warrant legal review.
Features & Deployment
Kaseya BMS focuses on PSA essentials within the Kaseya ecosystem:
- Ticketing, billing, projects, CRM, quoting, time/expense tracking
- Cloud-only deployment
- Deep integration hooks to Kaseya VSA and IT Glue
ConnectWise PSA offers broader enterprise depth:
- Ticketing with dispatch, billing, projects, procurement, advanced reporting/KPIs
- Cloud and on-premises options
- Massive third-party integration marketplace
Verdict: ConnectWise covers more ground (procurement, dispatch, KPIs); Kaseya BMS is lighter and more cohesive if you’re already invested in the Kaseya stack.
Ratings & Our Assessment
| Rating Source | Kaseya BMS | ConnectWise PSA |
|---|---|---|
| G2 Score | 4.3/5 (40 reviews) | 3.9/5 (500 reviews) |
| Our Score | 7.4/10 | 6.8/10 |
Kaseya BMS’s higher G2 rating is driven by smaller reviewer counts and strong ecosystem fit; ConnectWise’s lower score (despite market dominance) reflects complexity and onboarding friction across a much larger user base.
Verdict
Choose Kaseya BMS if you’re a cost-conscious small-to-mid MSP already running Kaseya VSA and IT Glue—you’ll get a tightly integrated, capable PSA with solid user satisfaction. Read the fine print on contract terms first.
Choose ConnectWise PSA if you need industry-standard depth, don’t mind complexity, and require flexibility to scale beyond the Kaseya ecosystem or integrate with hundreds of third-party tools.
Frequently asked questions
- ConnectWise PSA vs Kaseya BMS: which is better?
- ConnectWise PSA vs Kaseya BMS: on our data-weighted scoring, Kaseya BMS edges ahead (7.4 vs 6.8/10). ConnectWise PSA starts at Custom quote and is best for established/larger MSPs needing the deepest PSA workflows; Kaseya BMS starts at Custom quote and is best for cost-conscious small-to-mid MSPs wanting a PSA inside the Kaseya ecosystem (VSA, IT Glue).
- Is ConnectWise PSA cheaper than Kaseya BMS?
- ConnectWise PSA starts at Custom quote and Kaseya BMS starts at Custom quote (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: connectwise.com, kaseya.com. Figures are pulled from public vendor and security data and refreshed automatically.