Best Remote Access Software · 2026
ConnectWise ScreenConnect vs 
GoTo Resolve ConnectWise ScreenConnect vs GoTo Resolve: on our data-weighted scoring, ConnectWise ScreenConnect edges ahead (8.3 vs 8.2/10). ConnectWise ScreenConnect starts at $30/concurrent tech/mo and is best for MSPs and IT teams wanting fast, flexible attended + unattended remote support; GoTo Resolve starts at $23/mo (Starter, billed annually) and is best for IT teams wanting remote support plus RMM and ticketing in one platform. Choose ConnectWise ScreenConnect for the stronger overall track record; consider GoTo Resolve if its pricing model or fit matches your environment better. Side-by-side table below.
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Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | ConnectWise ScreenConnect | GoTo Resolve |
|---|---|---|
| Editorial | 8.3 | 8.2 |
| User reviews | 9.4 | 8.8 |
| Adoption | 7.1 | 7.0 |
| Affordability | 2.8 | 9.5 |
| Feature breadth | 6.0 | 6.0 |
| Ease of trial | 6.0 | 10.0 |
| ConnectWise ScreenConnect | GoTo Resolve | |
|---|---|---|
| Starting price | $30/concurrent tech/mo | $23/mo (Starter, billed annually) |
| Pricing model | per user | flat |
| Free trial / tier | 14 days | Free tier + 14 days |
| Best for | MSPs and IT teams wanting fast, flexible attended + unattended remote support | IT teams wanting remote support plus RMM and ticketing in one platform |
| Deployment | Cloud + on-prem | Cloud |
| G2 rating | 4.7/5 (477) | 4.4/5 (439) |
| Capterra rating | — | — |
| Our score | 8.3 | 8.2 |
You need msps and it teams wanting fast, flexible attended + unattended remote support.
You need it teams wanting remote support plus rmm and ticketing in one platform.
ConnectWise ScreenConnect bills on a per user model from $30/concurrent tech/mo (14 days trial), while GoTo Resolve uses a flat model from $23/mo (Starter, billed annually) (free tier available). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
ConnectWise ScreenConnect ships 6 headline capabilities (Attended + unattended remote access, Backstage + remote command line, Session recording + video auditing, File transfer + remote printing) and deploys Cloud + on-prem. GoTo Resolve ships 6 (Unattended + attended remote access, Remote monitoring + management (RMM), Zero-trust security architecture, Built-in ticketing + service management), deploying Cloud.
ConnectWise ScreenConnect holds 4.7/5 (~477 G2 reviews); GoTo Resolve holds 4.4/5 (~439 G2 reviews). On our data-weighted score, ConnectWise ScreenConnect edges ahead (8.3 vs 8.2/10). Pick GoTo Resolve instead when it teams wanting remote support plus rmm and ticketing in one platform. See ConnectWise ScreenConnect alternatives or GoTo Resolve alternatives.
