Document360
8.2/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.7/5 (~438 G2 reviews)
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- Teams building polished internal + external knowledge bases and API documentation with AI assistance
Best IT Documentation Software · 2026
Document360 vs 
Hudu Document360 vs Hudu: on our data-weighted scoring, Document360 edges ahead (8.2 vs 8.1/10). Document360 starts at Custom quote and is best for teams building polished internal + external knowledge bases and API documentation with AI assistance; Hudu starts at $31/user/mo and is best for MSPs wanting modern, affordable IT documentation. Choose Document360 for the stronger overall track record; consider Hudu if its pricing model or fit matches your environment better. Side-by-side table below.
Hudu
8.1/10
MSP Compared score
- Starting price
- $31/user/mo
- Reviews
- 4.8/5 (~100 G2 reviews)
- Free trial
- Free trial
- Deployment
- Cloud + self-hosted
- Best for
- MSPs wanting modern, affordable IT documentation
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Document360 | Hudu |
|---|---|---|
| Editorial | 8.2 | 8.1 |
| User reviews | 9.4 | 9.6 |
| Adoption | 7.0 | 5.3 |
| Affordability | 5.0 | 2.7 |
| Feature breadth | 6.0 | 5.0 |
| Ease of trial | 6.0 | 6.0 |
Document360 vs Hudu: head-to-head
| Document360 | Hudu | |
|---|---|---|
| Starting price | Custom quote | $31/user/mo |
| Pricing model | quote | per user |
| Free trial / tier | 14 days | Free trial |
| Best for | Teams building polished internal + external knowledge bases and API documentation with AI assistance | MSPs wanting modern, affordable IT documentation |
| Deployment | Cloud | Cloud + self-hosted |
| G2 rating | 4.7/5 (438) | 4.8/5 (100) |
| Capterra rating | — | — |
| Our score | 8.2 | 8.1 |
Choose Document360 if…
You need teams building polished internal + external knowledge bases and api documentation with ai assistance.
✓ Pros
- Polished
- purpose-built KB UX
- Strong AI authoring features
- Highly rated support
✕ Cons
- No free tier (dropped in 2024)
- Pricing hidden behind sales
- Not IT/MSP-specific
Choose Hudu if…
You need msps wanting modern, affordable it documentation.
✓ Pros
- Modern UX
- Transparent pricing
- Fast-moving roadmap
✕ Cons
- Younger than IT Glue
- Fewer integrations
- Smaller community
In depth
Pricing: Document360 vs Hudu
Document360 bills on a quote model from Custom quote (14 days trial), while Hudu uses a per user model from $31/user/mo (yes trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
Document360 ships 6 headline capabilities (Internal + external knowledge bases, Eddy AI writing + search, API documentation, Custom workflow builder) and deploys Cloud. Hudu ships 5 (Documentation + assets, Password mgmt, Process/runbooks, Integrations), deploying Cloud + self-hosted.
Ratings & verdict
Document360 holds 4.7/5 (~438 G2 reviews); Hudu holds 4.8/5 (~100 G2 reviews). On our data-weighted score, Document360 edges ahead (8.2 vs 8.1/10). Pick Hudu instead when msps wanting modern, affordable it documentation. See Document360 alternatives or Hudu alternatives.
Frequently asked questions
- Document360 vs Hudu: which is better?
- Document360 vs Hudu: on our data-weighted scoring, Document360 edges ahead (8.2 vs 8.1/10). Document360 starts at Custom quote and is best for teams building polished internal + external knowledge bases and API documentation with AI assistance; Hudu starts at $31/user/mo and is best for MSPs wanting modern, affordable IT documentation.
- Is Document360 cheaper than Hudu?
- Document360 starts at Custom quote and Hudu starts at $31/user/mo (see the pricing rows for models and limits).
Data as of July 20, 2026. Sources: document360.com, hudu.com. Figures are pulled from public vendor and security data and refreshed automatically.