Document360 Review (2026)
- Starting price
- Custom quote
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- Teams building polished internal + external knowledge bases and API documentation with AI assistance
Our verdict
Document360 earns 8.2/10 in our review, weighted from 4.7/5 (~438 G2 reviews) and its feature/pricing profile. The knowledge-base specialist — excellent AI authoring and a polished reader experience, though you'll need a sales call for pricing. Best for teams building polished internal + external knowledge bases and API documentation with AI assistance. Starting price: Custom quote.
Backed by 4.7★ · 438 reviews on G2.
Pros & cons
✓ Pros
- Polished
- purpose-built KB UX
- Strong AI authoring features
- Highly rated support
✕ Cons
- No free tier (dropped in 2024)
- Pricing hidden behind sales
- Not IT/MSP-specific
Key features
- Internal + external knowledge bases
- Eddy AI writing + search
- API documentation
- Custom workflow builder
- Versioning + analytics
- 30+ integrations
How Document360 compares
| Document360 | IT Glue | Hudu | |
|---|---|---|---|
| Starting price | Custom quote | Custom quote | $31/user/mo |
| Pricing model | quote | per user | per user |
| Free trial / tier | 14 days | — | Free trial |
| Best for | Teams building polished internal + external knowledge bases and API documentation with AI assistance | MSPs wanting structured, SOC2 IT documentation | MSPs wanting modern, affordable IT documentation |
| Deployment | Cloud | Cloud | Cloud + self-hosted |
| G2 rating | 4.7/5 (438) | 4.5/5 (200) | 4.8/5 (100) |
| Capterra rating | — | — | — |
| Our score | 8.2 | 7.5 | 8.1 |
Full review
Document360 review — 8.2/10
The knowledge-base specialist — excellent AI authoring and a polished reader experience, though you’ll need a sales call for pricing. Our score weights 4.7/5 (~438 G2 reviews) against feature breadth and pricing value.
Pricing value
Document360 starts at Custom quote on a quote model after a 14 days free trial. See the full pricing breakdown.
Who should buy Document360
Best for teams building polished internal + external knowledge bases and API documentation with AI assistance. If that is not you, weigh the alternatives.
Frequently asked questions
- Is Document360 worth it?
- Document360 earns 8.2/10 in our review, weighted from 4.7/5 (~438 G2 reviews) and its feature/pricing profile. The knowledge-base specialist — excellent AI authoring and a polished reader experience, though you'll need a sales call for pricing. Best for teams building polished internal + external knowledge bases and API documentation with AI assistance. Starting price: Custom quote.
- What does Document360 cost?
- From Custom quote — see the pricing page.
Based on aggregated third-party ratings (4.7/5 (~438 G2 reviews)) and Document360's published feature and pricing data. Hands-on testing notes are added as we trial each tool — see how we test.