Freshservice
8.1/10
MSP Compared score
- Starting price
- $19/agent/mo
- Reviews
- 4.6/5 (~1.2k G2 reviews)
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- Internal IT teams wanting modern ITSM with strong automation
Best ITSM / Help Desk Ticketing Software · 2026
Freshservice vs 
GLPI Freshservice vs GLPI: on our data-weighted scoring, Freshservice edges ahead (8.1 vs 8.1/10). Freshservice starts at $19/agent/mo and is best for internal IT teams wanting modern ITSM with strong automation; GLPI starts at Free tier available and is best for budget-conscious teams and MSPs wanting free, open-source ITAM + ITSM they can self-host with unlimited assets. Choose Freshservice for the stronger overall track record; consider GLPI if its pricing model or fit matches your environment better. Side-by-side table below.
GLPI
8.1/10
MSP Compared score
- Starting price
- Free tier available
- Reviews
- 4.5/5 (~40 Capterra reviews)
- Free trial
- Free tier + free trial
- Deployment
- Cloud + self-host
- Best for
- Budget-conscious teams and MSPs wanting free, open-source ITAM + ITSM they can self-host with unlimited assets
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Freshservice | GLPI |
|---|---|---|
| Editorial | 8.1 | 8.1 |
| User reviews | 9.2 | 9.0 |
| Adoption | 8.2 | 4.3 |
| Affordability | 3.5 | 9.5 |
| Feature breadth | 5.0 | 6.0 |
| Ease of trial | 6.0 | 10.0 |
Freshservice vs GLPI: head-to-head
| Freshservice | GLPI | |
|---|---|---|
| Starting price | $19/agent/mo | Free tier available |
| Pricing model | per technician | flat |
| Free trial / tier | 14 days | Free tier + free trial |
| Best for | Internal IT teams wanting modern ITSM with strong automation | Budget-conscious teams and MSPs wanting free, open-source ITAM + ITSM they can self-host with unlimited assets |
| Deployment | Cloud | Cloud + self-host |
| G2 rating | 4.6/5 (1200) | — |
| Capterra rating | — | 4.5/5 (40) |
| Our score | 8.1 | 8.1 |
Choose Freshservice if…
You need internal it teams wanting modern itsm with strong automation.
✓ Pros
- Clean modern UI
- Strong automation
- Good ITIL features
✕ Cons
- Per-agent costs climb
- Some features only on Pro+
- Aimed at internal IT not MSP
Choose GLPI if…
You need budget-conscious teams and msps wanting free, open-source itam + itsm they can self-host with unlimited assets.
✓ Pros
- Free and open-source with unlimited assets
- Combined ITAM + ITSM
- Large active community + plugins
✕ Cons
- Self-host carries maintenance TCO
- UI feels dated vs SaaS rivals
- Advanced support/plugins need paid Network
In depth
Pricing: GLPI vs Freshservice
GLPI bills on a flat model from Free tier available (free tier available), while Freshservice uses a per technician model from $19/agent/mo (14 days trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
GLPI ships 6 headline capabilities (Open-source (GPL v3), Native dynamic inventory (agent + SNMP), CMDB + asset lifecycle, Software license management) and deploys Cloud + self-host. Freshservice ships 5 (ITSM ticketing, Asset management, Workflow automation, AI (Freddy)), deploying Cloud.
Ratings & verdict
GLPI holds 4.5/5 (~40 Capterra reviews); Freshservice holds 4.6/5 (~1.2k G2 reviews). On our data-weighted score, GLPI edges ahead (8.1 vs 8.1/10). Pick Freshservice instead when internal it teams wanting modern itsm with strong automation. See GLPI alternatives or Freshservice alternatives.
Frequently asked questions
- Freshservice vs GLPI: which is better?
- Freshservice vs GLPI: on our data-weighted scoring, Freshservice edges ahead (8.1 vs 8.1/10). Freshservice starts at $19/agent/mo and is best for internal IT teams wanting modern ITSM with strong automation; GLPI starts at Free tier available and is best for budget-conscious teams and MSPs wanting free, open-source ITAM + ITSM they can self-host with unlimited assets.
- Is Freshservice cheaper than GLPI?
- Freshservice starts at $19/agent/mo and GLPI starts at Free tier available (see the pricing rows for models and limits).
Data as of July 20, 2026. Sources: freshworks.com, glpi-project.org. Figures are pulled from public vendor and security data and refreshed automatically.