Freshservice Alternatives (2026)
- Starting price
- $19/agent/mo
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- Internal IT teams wanting modern ITSM with strong automation
Our verdict
The top alternatives to Freshservice are NinjaOne, Zammad, Lansweeper. NinjaOne is the closest like-for-like option (4.7/5 (~1.6k G2 reviews), from Custom quote). People typically switch from Freshservice over pricing model, complexity, or a missing capability — the table compares each alternative on exactly those axes.
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Best for MSPs and IT teams wanting a modern, fast, all-in-one RMM.
- RMM + patch management
- Endpoint backup
- Remote access
Free trial Free version -
Best for Teams wanting a modern, open-source help desk with an optional managed cloud.
- Open-source self-hosted core
- Multi-channel (email
- chat
Free trial Free version - 3
Lansweeper
Best for IT teams wanting deep agentless network discovery and a complete hardware/software inventory.
- Agentless + agent-based discovery
- Hardware + software inventory
- Cloud + OT/IoT asset discovery
Free trial Free version -
Best for Mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM.
- Full ITIL process coverage
- All-inclusive licensing (no module add-ons)
- Asset + configuration management
Free trial Free version -
Best for Teams needing deep agentless discovery, dependency mapping, and a serious CMDB across hybrid/on-prem and cloud.
- Agentless + agent discovery
- Application dependency mapping
- IPAM + CMDB
Free trial Free version -
Best for Budget-conscious teams and MSPs wanting free, open-source ITAM + ITSM they can self-host with unlimited assets.
- Open-source (GPL v3)
- Native dynamic inventory (agent + SNMP)
- CMDB + asset lifecycle
Free trial Free version - 7
Jira Service Management
Best for Dev-adjacent IT teams already using Atlassian.
- ITSM + ITIL
- Incident/change/problem
- Dev tool integration
Free trial Free version
More alternatives detail
Teams usually move off Freshservice for one of three reasons: pricing model, complexity, or a missing capability. The closest like-for-like options on the data we track are Zammad, HaloITSM, Jira Service Management.
- Zammad — Teams wanting a modern, open-source help desk with an optional managed cloud; from EUR 7/agent/mo (4.5/5 (~10 G2 reviews)). Compare directly: Freshservice vs Zammad.
- HaloITSM — Mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM; from Custom quote (4.8/5 (~17 G2 reviews)). Compare directly: Freshservice vs HaloITSM.
- Jira Service Management — Dev-adjacent IT teams already using Atlassian; from $19.04/agent/mo (4.2/5 (~800 G2 reviews)). Compare directly: Freshservice vs Jira Service Management.
- Spiceworks Cloud Help Desk — Small IT teams wanting a genuinely free, cloud-hosted help desk; from Free tier available (4.3/5 (~311 G2 reviews)). Compare directly: Freshservice vs Spiceworks Cloud Help Desk.
- Zendesk — Customer-support-heavy teams wanting a polished ticketing/CX platform; from $19/agent/mo (4.3/5 (~6k G2 reviews)). Compare directly: Freshservice vs Zendesk.
- ServiceNow IT Service Management — Large enterprises needing a deeply customizable, platform-wide ITSM/ESM solution; from Custom quote (4.4/5 (~886 G2 reviews)). Compare directly: Freshservice vs ServiceNow IT Service Management.
Frequently asked questions
- What is the best alternative to Freshservice?
- NinjaOne is the top-rated alternative in our data-weighted ranking (from Custom quote).
- Why do people switch from Freshservice?
- Usually pricing model, complexity, or a missing capability. The table compares each alternative on exactly those axes.