Freshservice Data-backed Assessment (2026)
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- Starting price
- $19/agent/mo
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- Internal IT teams wanting modern ITSM with strong automation
Our verdict
Freshservice earns 8.1/10 in our review, weighted from 4.6/5 (~1.2k G2 reviews) and its feature/pricing profile. Best for internal IT teams wanting modern ITSM with strong automation. Starting price: $19/agent/mo.
Backed by 4.6★ · 1.2k reviews on G2.
Pros & cons
✓ Pros
- Clean modern UI
- Strong automation
- Good ITIL features
✕ Cons
- Per-agent costs climb
- Some features only on Pro+
- Aimed at internal IT not MSP
Key features
- ITSM ticketing
- Asset management
- Workflow automation
- AI (Freddy)
- Project management
How Freshservice compares
| Freshservice | Zendesk | Jira Service Management | |
|---|---|---|---|
| Starting price | $19/agent/mo | $19/agent/mo | $19.04/agent/mo |
| Pricing model | per technician | per technician | per technician |
| Free trial / tier | 14 days | 14 days | Free tier + free trial |
| Best for | Internal IT teams wanting modern ITSM with strong automation | Customer-support-heavy teams wanting a polished ticketing/CX platform | Dev-adjacent IT teams already using Atlassian |
| Deployment | Cloud | Cloud | Cloud + data center |
| G2 rating | 4.6/5 (1200) | 4.3/5 (6000) | 4.2/5 (800) |
| Capterra rating | — | — | — |
| Our score | 8.1 | 7.8 | 7.9 |
Affiliate disclosure: Some links may be affiliate or partner links. If you sign up through one, we may earn a commission at no extra cost to you. This never changes our scores or rankings. Learn more.
Full review
Freshservice review — 8.1/10
Freshservice is a itsm ticketing tool we score on verified pricing, ratings and features. Our score weights 4.6/5 (~1.2k G2 reviews) against feature breadth and pricing value.
Pricing value
Freshservice starts at $19/agent/mo on a per technician model after a 14 days free trial. See the full pricing breakdown.
Who should buy Freshservice
Best for internal IT teams wanting modern ITSM with strong automation. If that is not you, weigh the alternatives.
Frequently asked questions
- Is Freshservice worth it?
- Freshservice earns 8.1/10 in our review, weighted from 4.6/5 (~1.2k G2 reviews) and its feature/pricing profile. Best for internal IT teams wanting modern ITSM with strong automation. Starting price: $19/agent/mo.
- What does Freshservice cost?
- From $19/agent/mo — see the pricing page.
Based on aggregated third-party ratings (4.6/5 (~1.2k G2 reviews)) and Freshservice's published feature and pricing data. This page does not claim firsthand product use. See how we test.