Freshservice
8.1/10
MSP Compared score
- Starting price
- $19/agent/mo
- Reviews
- 4.6/5 (~1.2k G2 reviews)
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- Internal IT teams wanting modern ITSM with strong automation
Best ITSM / Help Desk Ticketing Software · 2026
Freshservice vs 
Lansweeper Freshservice vs Lansweeper: on our data-weighted scoring, Lansweeper edges ahead (8.2 vs 8.1/10). Freshservice starts at $19/agent/mo and is best for internal IT teams wanting modern ITSM with strong automation; Lansweeper starts at $239/mo (2,000 assets, billed annually) and is best for IT teams wanting deep agentless network discovery and a complete hardware/software inventory. Choose Lansweeper for the stronger overall track record; consider Freshservice if its pricing model or fit matches your environment better. Side-by-side table below.
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Lansweeper
8.2/10
MSP Compared score
- Starting price
- $239/mo (2,000 assets, billed annually)
- Reviews
- 4.4/5 (~67 G2 reviews)
- Free trial
- Free tier + 14 days
- Deployment
- Cloud + on-prem
- Best for
- IT teams wanting deep agentless network discovery and a complete hardware/software inventory
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Freshservice | Lansweeper |
|---|---|---|
| Editorial | 8.1 | 8.2 |
| User reviews | 9.2 | 8.8 |
| Adoption | 8.2 | 5.0 |
| Affordability | 3.5 | 9.5 |
| Feature breadth | 5.0 | 6.0 |
| Ease of trial | 6.0 | 10.0 |
Freshservice vs Lansweeper: head-to-head
| Freshservice | Lansweeper | |
|---|---|---|
| Starting price | $19/agent/mo | $239/mo (2,000 assets, billed annually) |
| Pricing model | per technician | flat |
| Free trial / tier | 14 days | Free tier + 14 days |
| Best for | Internal IT teams wanting modern ITSM with strong automation | IT teams wanting deep agentless network discovery and a complete hardware/software inventory |
| Deployment | Cloud | Cloud + on-prem |
| G2 rating | 4.6/5 (1200) | 4.4/5 (67) |
| Capterra rating | — | 4.5/5 (75) |
| Our score | 8.1 | 8.2 |
Choose Freshservice if…
You need internal it teams wanting modern itsm with strong automation.
✓ Pros
- Clean modern UI
- Strong automation
- Good ITIL features
✕ Cons
- Per-agent costs climb
- Some features only on Pro+
- Aimed at internal IT not MSP
Choose Lansweeper if…
You need it teams wanting deep agentless network discovery and a complete hardware/software inventory.
✓ Pros
- Best-in-class discovery depth
- Unlimited users on every tier
- Strong integration catalog
✕ Cons
- Asset bands force overpaying below 2
- 000 assets
- Annual billing only on paid tiers
- Interface can overwhelm new users
In depth
Pricing: Lansweeper vs Freshservice
Lansweeper bills on a flat model from $239/mo (2,000 assets, billed annually) (free tier available), while Freshservice uses a per technician model from $19/agent/mo (14 days trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
Lansweeper ships 6 headline capabilities (Agentless + agent-based discovery, Hardware + software inventory, Cloud + OT/IoT asset discovery, Vulnerability + lifecycle insights) and deploys Cloud + on-prem. Freshservice ships 5 (ITSM ticketing, Asset management, Workflow automation, AI (Freddy)), deploying Cloud.
Ratings & verdict
Lansweeper holds 4.4/5 (~67 G2 reviews); Freshservice holds 4.6/5 (~1.2k G2 reviews). On our data-weighted score, Lansweeper edges ahead (8.2 vs 8.1/10). Pick Freshservice instead when internal it teams wanting modern itsm with strong automation. See Lansweeper alternatives or Freshservice alternatives.
Frequently asked questions
- Freshservice vs Lansweeper: which is better?
- Freshservice vs Lansweeper: on our data-weighted scoring, Lansweeper edges ahead (8.2 vs 8.1/10). Freshservice starts at $19/agent/mo and is best for internal IT teams wanting modern ITSM with strong automation; Lansweeper starts at $239/mo (2,000 assets, billed annually) and is best for IT teams wanting deep agentless network discovery and a complete hardware/software inventory.
- Is Freshservice cheaper than Lansweeper?
- Freshservice starts at $19/agent/mo and Lansweeper starts at $239/mo (2,000 assets, billed annually) (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: freshworks.com, lansweeper.com. Figures are pulled from public vendor and security data and refreshed automatically.