Freshservice
8.1/10
MSP Compared score
- Starting price
- $19/agent/mo
- Reviews
- 4.6/5 (~1.2k G2 reviews)
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- Internal IT teams wanting modern ITSM with strong automation
Best ITSM / Help Desk Ticketing Software · 2026
Freshservice vs 
ManageEngine AssetExplorer Freshservice vs ManageEngine AssetExplorer: on our data-weighted scoring, Freshservice edges ahead (8.1 vs 7.8/10). Freshservice starts at $19/agent/mo and is best for internal IT teams wanting modern ITSM with strong automation; ManageEngine AssetExplorer starts at $115/mo (250 assets, cloud) and is best for budget-conscious mid-size teams already in the ManageEngine ecosystem. Choose Freshservice for the stronger overall track record; consider ManageEngine AssetExplorer if its pricing model or fit matches your environment better. Side-by-side table below.
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ManageEngine AssetExplorer
7.8/10
MSP Compared score
- Starting price
- $115/mo (250 assets, cloud)
- Reviews
- 4.3/5 (~12 G2 reviews)
- Free trial
- Free tier + 30 days
- Deployment
- Cloud + on-prem
- Best for
- Budget-conscious mid-size teams already in the ManageEngine ecosystem
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Freshservice | ManageEngine AssetExplorer |
|---|---|---|
| Editorial | 8.1 | 7.8 |
| User reviews | 9.2 | 8.6 |
| Adoption | 8.2 | 2.9 |
| Affordability | 3.5 | 9.5 |
| Feature breadth | 5.0 | 6.0 |
| Ease of trial | 6.0 | 10.0 |
Freshservice vs ManageEngine AssetExplorer: head-to-head
| Freshservice | ManageEngine AssetExplorer | |
|---|---|---|
| Starting price | $19/agent/mo | $115/mo (250 assets, cloud) |
| Pricing model | per technician | flat |
| Free trial / tier | 14 days | Free tier + 30 days |
| Best for | Internal IT teams wanting modern ITSM with strong automation | Budget-conscious mid-size teams already in the ManageEngine ecosystem |
| Deployment | Cloud | Cloud + on-prem |
| G2 rating | 4.6/5 (1200) | 4.3/5 (12) |
| Capterra rating | — | — |
| Our score | 8.1 | 7.8 |
Choose Freshservice if…
You need internal it teams wanting modern itsm with strong automation.
✓ Pros
- Clean modern UI
- Strong automation
- Good ITIL features
✕ Cons
- Per-agent costs climb
- Some features only on Pro+
- Aimed at internal IT not MSP
Choose ManageEngine AssetExplorer if…
You need budget-conscious mid-size teams already in the manageengine ecosystem.
✓ Pros
- Competitive entry price
- Strong within ManageEngine ecosystem
- Free edition for small environments
✕ Cons
- No built-in patch management
- Reporting customization is complex
- Best value only inside the ManageEngine stack
In depth
Pricing: Freshservice vs ManageEngine AssetExplorer
Freshservice bills on a per technician model from $19/agent/mo (14 days trial), while ManageEngine AssetExplorer uses a flat model from $115/mo (250 assets, cloud) (free tier available). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
Freshservice ships 5 headline capabilities (ITSM ticketing, Asset management, Workflow automation, AI (Freddy)) and deploys Cloud. ManageEngine AssetExplorer ships 6 (Agent + agentless + SNMP discovery, CMDB + software license management, Purchase order + contract management, Asset lifecycle tracking), deploying Cloud + on-prem.
Ratings & verdict
Freshservice holds 4.6/5 (~1.2k G2 reviews); ManageEngine AssetExplorer holds 4.3/5 (~12 G2 reviews). On our data-weighted score, Freshservice edges ahead (8.1 vs 7.8/10). Pick ManageEngine AssetExplorer instead when budget-conscious mid-size teams already in the manageengine ecosystem. See Freshservice alternatives or ManageEngine AssetExplorer alternatives.
Frequently asked questions
- Freshservice vs ManageEngine AssetExplorer: which is better?
- Freshservice vs ManageEngine AssetExplorer: on our data-weighted scoring, Freshservice edges ahead (8.1 vs 7.8/10). Freshservice starts at $19/agent/mo and is best for internal IT teams wanting modern ITSM with strong automation; ManageEngine AssetExplorer starts at $115/mo (250 assets, cloud) and is best for budget-conscious mid-size teams already in the ManageEngine ecosystem.
- Is Freshservice cheaper than ManageEngine AssetExplorer?
- Freshservice starts at $19/agent/mo and ManageEngine AssetExplorer starts at $115/mo (250 assets, cloud) (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: freshworks.com, manageengine.com. Figures are pulled from public vendor and security data and refreshed automatically.