Freshservice
8.1/10
MSP Compared score
- Starting price
- $19/agent/mo
- Reviews
- 4.6/5 (~1.2k G2 reviews)
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- Internal IT teams wanting modern ITSM with strong automation
Best ITSM / Help Desk Ticketing Software · 2026
Freshservice vs 
Setyl Freshservice vs Setyl: on our data-weighted scoring, Freshservice edges ahead (8.1 vs 7.9/10). Freshservice starts at $19/agent/mo and is best for internal IT teams wanting modern ITSM with strong automation; Setyl starts at $300/mo and is best for modern IT/ops teams wanting asset + SaaS license management with onboarding/offboarding and spend tracking. Choose Freshservice for the stronger overall track record; consider Setyl if its pricing model or fit matches your environment better. Side-by-side table below.
Setyl
7.9/10
MSP Compared score
- Starting price
- $300/mo
- Reviews
- 4.8/5 (~13 G2 reviews)
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- Modern IT/ops teams wanting asset + SaaS license management with onboarding/offboarding and spend tracking
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Freshservice | Setyl |
|---|---|---|
| Editorial | 8.1 | 7.9 |
| User reviews | 9.2 | 9.6 |
| Adoption | 8.2 | 3.0 |
| Affordability | 3.5 | 0.6 |
| Feature breadth | 5.0 | 6.0 |
| Ease of trial | 6.0 | 6.0 |
Freshservice vs Setyl: head-to-head
| Freshservice | Setyl | |
|---|---|---|
| Starting price | $19/agent/mo | $300/mo |
| Pricing model | per technician | flat |
| Free trial / tier | 14 days | 14 days |
| Best for | Internal IT teams wanting modern ITSM with strong automation | Modern IT/ops teams wanting asset + SaaS license management with onboarding/offboarding and spend tracking |
| Deployment | Cloud | Cloud |
| G2 rating | 4.6/5 (1200) | 4.8/5 (13) |
| Capterra rating | — | — |
| Our score | 8.1 | 7.9 |
Choose Freshservice if…
You need internal it teams wanting modern itsm with strong automation.
✓ Pros
- Clean modern UI
- Strong automation
- Good ITIL features
✕ Cons
- Per-agent costs climb
- Some features only on Pro+
- Aimed at internal IT not MSP
Choose Setyl if…
You need modern it/ops teams wanting asset + saas license management with onboarding/offboarding and spend tracking.
✓ Pros
- Strong SaaS license + spend management
- Unlimited assets on every plan
- Excellent review ratings
✕ Cons
- Entry price floor (~$300/mo) for small teams
- Per-unit (people + service accounts) model
- Higher tiers quote-only
In depth
Pricing: Freshservice vs Setyl
Freshservice bills on a per technician model from $19/agent/mo (14 days trial), while Setyl uses a flat model from $300/mo (14 days trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
Freshservice ships 5 headline capabilities (ITSM ticketing, Asset management, Workflow automation, AI (Freddy)) and deploys Cloud. Setyl ships 6 (Asset + software license inventory, Unlimited assets per plan, Onboarding/offboarding workflows, SaaS spend + shadow-IT tracking), deploying Cloud.
Ratings & verdict
Freshservice holds 4.6/5 (~1.2k G2 reviews); Setyl holds 4.8/5 (~13 G2 reviews). On our data-weighted score, Freshservice edges ahead (8.1 vs 7.9/10). Pick Setyl instead when modern it/ops teams wanting asset + saas license management with onboarding/offboarding and spend tracking. See Freshservice alternatives or Setyl alternatives.
Frequently asked questions
- Freshservice vs Setyl: which is better?
- Freshservice vs Setyl: on our data-weighted scoring, Freshservice edges ahead (8.1 vs 7.9/10). Freshservice starts at $19/agent/mo and is best for internal IT teams wanting modern ITSM with strong automation; Setyl starts at $300/mo and is best for modern IT/ops teams wanting asset + SaaS license management with onboarding/offboarding and spend tracking.
- Is Freshservice cheaper than Setyl?
- Freshservice starts at $19/agent/mo and Setyl starts at $300/mo (see the pricing rows for models and limits).
Data as of July 20, 2026. Sources: freshworks.com, setyl.com. Figures are pulled from public vendor and security data and refreshed automatically.