Freshservice
8.1/10
MSP Compared score
- Starting price
- $19/agent/mo
- Reviews
- 4.6/5 (~1.2k G2 reviews)
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- Internal IT teams wanting modern ITSM with strong automation
Best ITSM / Help Desk Ticketing Software · 2026
Freshservice vs 
Snipe-IT Freshservice vs Snipe-IT: on our data-weighted scoring, Freshservice edges ahead (8.1 vs 7.8/10). Freshservice starts at $19/agent/mo and is best for internal IT teams wanting modern ITSM with strong automation; Snipe-IT starts at $39.99/mo (hosted; self-host free) and is best for teams wanting free, open-source asset tracking they can self-host with unlimited assets. Choose Freshservice for the stronger overall track record; consider Snipe-IT if its pricing model or fit matches your environment better. Side-by-side table below.
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Snipe-IT
7.8/10
MSP Compared score
- Starting price
- $39.99/mo (hosted; self-host free)
- Reviews
- 4.6/5 (~26 G2 reviews)
- Free trial
- Free tier
- Deployment
- Cloud + self-host
- Best for
- Teams wanting free, open-source asset tracking they can self-host with unlimited assets
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Freshservice | Snipe-IT |
|---|---|---|
| Editorial | 8.1 | 7.8 |
| User reviews | 9.2 | 9.2 |
| Adoption | 8.2 | 3.8 |
| Affordability | 3.5 | 9.5 |
| Feature breadth | 5.0 | 6.0 |
| Ease of trial | 6.0 | 7.0 |
Freshservice vs Snipe-IT: head-to-head
| Freshservice | Snipe-IT | |
|---|---|---|
| Starting price | $19/agent/mo | $39.99/mo (hosted; self-host free) |
| Pricing model | per technician | flat |
| Free trial / tier | 14 days | Free tier |
| Best for | Internal IT teams wanting modern ITSM with strong automation | Teams wanting free, open-source asset tracking they can self-host with unlimited assets |
| Deployment | Cloud | Cloud + self-host |
| G2 rating | 4.6/5 (1200) | 4.6/5 (26) |
| Capterra rating | — | 4.4/5 (23) |
| Our score | 8.1 | 7.8 |
Choose Freshservice if…
You need internal it teams wanting modern itsm with strong automation.
✓ Pros
- Clean modern UI
- Strong automation
- Good ITIL features
✕ Cons
- Per-agent costs climb
- Some features only on Pro+
- Aimed at internal IT not MSP
Choose Snipe-IT if…
You need teams wanting free, open-source asset tracking they can self-host with unlimited assets.
✓ Pros
- Free and open-source self-hosted
- No asset or user limits
- Active community + clean API
✕ Cons
- No ticketing/CMDB (not an ITSM tool)
- Self-host carries real maintenance TCO
- Limited built-in reporting
In depth
Pricing: Freshservice vs Snipe-IT
Freshservice bills on a per technician model from $19/agent/mo (14 days trial), while Snipe-IT uses a flat model from $39.99/mo (hosted; self-host free) (free tier available). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
Freshservice ships 5 headline capabilities (ITSM ticketing, Asset management, Workflow automation, AI (Freddy)) and deploys Cloud. Snipe-IT ships 6 (Open-source (AGPL v3), Unlimited assets + users, Asset checkout + check-in, Custom fields + asset models), deploying Cloud + self-host.
Ratings & verdict
Freshservice holds 4.6/5 (~1.2k G2 reviews); Snipe-IT holds 4.6/5 (~26 G2 reviews). On our data-weighted score, Freshservice edges ahead (8.1 vs 7.8/10). Pick Snipe-IT instead when teams wanting free, open-source asset tracking they can self-host with unlimited assets. See Freshservice alternatives or Snipe-IT alternatives.
Frequently asked questions
- Freshservice vs Snipe-IT: which is better?
- Freshservice vs Snipe-IT: on our data-weighted scoring, Freshservice edges ahead (8.1 vs 7.8/10). Freshservice starts at $19/agent/mo and is best for internal IT teams wanting modern ITSM with strong automation; Snipe-IT starts at $39.99/mo (hosted; self-host free) and is best for teams wanting free, open-source asset tracking they can self-host with unlimited assets.
- Is Freshservice cheaper than Snipe-IT?
- Freshservice starts at $19/agent/mo and Snipe-IT starts at $39.99/mo (hosted; self-host free) (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: freshworks.com, snipeitapp.com. Figures are pulled from public vendor and security data and refreshed automatically.