HaloITSM
8.1/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.8/5 (~17 G2 reviews)
- Free trial
- 30 days
- Deployment
- Cloud + on-prem
- Best for
- Mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM
Best ITSM / Help Desk Ticketing Software · 2026
HaloITSM vs 
Jira Service Management HaloITSM vs Jira Service Management: on our data-weighted scoring, HaloITSM edges ahead (8.1 vs 7.9/10). HaloITSM starts at Custom quote and is best for mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM; Jira Service Management starts at $19.04/agent/mo and is best for dev-adjacent IT teams already using Atlassian. Choose HaloITSM for the stronger overall track record; consider Jira Service Management if its pricing model or fit matches your environment better. Side-by-side table below.
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Jira Service Management
7.9/10
MSP Compared score
- Starting price
- $19.04/agent/mo
- Reviews
- 4.2/5 (~800 G2 reviews)
- Free trial
- Free tier + free trial
- Deployment
- Cloud + data center
- Best for
- Dev-adjacent IT teams already using Atlassian
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | HaloITSM | Jira Service Management |
|---|---|---|
| Editorial | 8.1 | 7.9 |
| User reviews | 9.6 | 8.4 |
| Adoption | 3.3 | 7.7 |
| Affordability | 5.0 | 9.5 |
| Feature breadth | 6.0 | 5.0 |
| Ease of trial | 6.0 | 10.0 |
HaloITSM vs Jira Service Management: head-to-head
| HaloITSM | Jira Service Management | |
|---|---|---|
| Starting price | Custom quote | $19.04/agent/mo |
| Pricing model | quote | per technician |
| Free trial / tier | 30 days | Free tier + free trial |
| Best for | Mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM | Dev-adjacent IT teams already using Atlassian |
| Deployment | Cloud + on-prem | Cloud + data center |
| G2 rating | 4.8/5 (17) | 4.2/5 (800) |
| Capterra rating | — | — |
| Our score | 8.1 | 7.9 |
Choose HaloITSM if…
You need mid-market and enterprise it teams wanting all-inclusive itil-aligned itsm.
✓ Pros
- All-inclusive (no feature paywalls)
- ITIL-aligned + highly configurable
- Volume discounts at scale
✕ Cons
- Pricing requires a quote
- Configuration depth takes ramp-up
- Smaller review base than incumbents
Choose Jira Service Management if…
You need dev-adjacent it teams already using atlassian.
✓ Pros
- Free up to 3 agents
- Deep Jira/dev integration
- Strong ITIL
✕ Cons
- Best within Atlassian
- Setup complexity
- Less MSP-oriented
In depth
Pricing: HaloITSM vs Jira Service Management
HaloITSM bills on a quote model from Custom quote (30 days trial), while Jira Service Management uses a per agent model from $19.04/agent/mo (free tier available). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
HaloITSM ships 6 headline capabilities (Full ITIL process coverage, All-inclusive licensing (no module add-ons), Asset + configuration management, Self-service portal + automation) and deploys Cloud + on-prem. Jira Service Management ships 5 (ITSM + ITIL, Incident/change/problem, Dev tool integration, Automation), deploying Cloud + data center.
Ratings & verdict
HaloITSM holds 4.8/5 (~17 G2 reviews); Jira Service Management holds 4.2/5 (~800 G2 reviews). On our data-weighted score, HaloITSM edges ahead (8.1 vs 7.9/10). Pick Jira Service Management instead when dev-adjacent it teams already using atlassian. See HaloITSM alternatives or Jira Service Management alternatives.
Frequently asked questions
- HaloITSM vs Jira Service Management: which is better?
- HaloITSM vs Jira Service Management: on our data-weighted scoring, HaloITSM edges ahead (8.1 vs 7.9/10). HaloITSM starts at Custom quote and is best for mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM; Jira Service Management starts at $19.04/agent/mo and is best for dev-adjacent IT teams already using Atlassian.
- Is HaloITSM cheaper than Jira Service Management?
- HaloITSM starts at Custom quote and Jira Service Management starts at $19.04/agent/mo (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: usehalo.com, atlassian.com. Figures are pulled from public vendor and security data and refreshed automatically.