HaloITSM
8.4/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.8/5 (~17 G2 reviews)
- Free trial
- 30 days
- Deployment
- Cloud + on-prem
- Best for
- Mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM
Best ITSM / Help Desk Ticketing Software · 2026
HaloITSM vs 
osTicket HaloITSM vs osTicket: on our data-weighted scoring, HaloITSM edges ahead (8.1 vs 7.7/10). HaloITSM starts at Custom quote and is best for mid-market and enterprise it teams wanting all-inclusive itil-aligned itsm; osTicket starts at Free tier available and is best for teams wanting a free, open-source, self-hosted ticketing system. Choose HaloITSM for the stronger overall track record; consider osTicket if its pricing model or fit matches your environment better. Side-by-side table below.
osTicket
7.5/10
MSP Compared score
- Starting price
- Free tier available
- Reviews
- 4.4/5 (~44 G2 reviews)
- Free trial
- Free tier + 30 days
- Deployment
- Cloud + self-host
- Best for
- Teams wanting a free, open-source, self-hosted ticketing system
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Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | HaloITSM | osTicket |
|---|---|---|
| Editorial | 8.1 | 7.7 |
| User reviews | 9.6 | 8.8 |
| Adoption | 3.3 | 4.4 |
| Affordability | 5.0 | 9.5 |
| Feature breadth | 6.0 | 6.0 |
| Ease of trial | 6.0 | 10.0 |
HaloITSM vs osTicket: head-to-head
| HaloITSM | osTicket | |
|---|---|---|
| Starting price | Custom quote | Free tier available |
| Pricing model | quote | per user |
| Free trial / tier | 30 days | Free tier + 30 days |
| Best for | Mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM | Teams wanting a free, open-source, self-hosted ticketing system |
| Deployment | Cloud + on-prem | Cloud + self-host |
| G2 rating | 4.8/5 (17) | 4.4/5 (44) |
| Capterra rating | — | — |
| Our score | 8.1 | 7.7 |
Choose HaloITSM if…
You need mid-market and enterprise it teams wanting all-inclusive itil-aligned itsm.
Pros
- All-inclusive (no feature paywalls)
- ITIL-aligned + highly configurable
- Volume discounts at scale
Cons
- Pricing requires a quote
- Configuration depth takes ramp-up
- Smaller review base than incumbents
Choose osTicket if…
You need teams wanting a free, open-source, self-hosted ticketing system.
Pros
- Free
- mature open-source core
- No per-agent fees self-hosted
- Highly customizable
Cons
- Requires LAMP stack + self-management
- Dated UI
- Support is paid/community-only
In depth
Pricing: HaloITSM vs osTicket
HaloITSM bills on a quote model from Custom quote (30 days trial), while osTicket uses a per user model from Free tier available (free tier available). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
HaloITSM ships 6 headline capabilities (Full ITIL process coverage, All-inclusive licensing (no module add-ons), Asset + configuration management, Self-service portal + automation) and deploys Cloud + on-prem. osTicket ships 6 (Open-source self-hosted core, Custom fields + ticket filters, Email piping + ticketing, SLA + agent collision avoidance), deploying Cloud + self-host.
Ratings & verdict
HaloITSM holds 4.8/5 (~17 G2 reviews); osTicket holds 4.4/5 (~44 G2 reviews). On our data-weighted score, HaloITSM edges ahead (8.1 vs 7.7/10). Pick osTicket instead when teams wanting a free, open-source, self-hosted ticketing system. See HaloITSM alternatives or osTicket alternatives.
Frequently asked questions
- HaloITSM vs osTicket: which is better?
- HaloITSM vs osTicket: on our data-weighted scoring, HaloITSM edges ahead (8.1 vs 7.7/10). HaloITSM starts at Custom quote and is best for mid-market and enterprise it teams wanting all-inclusive itil-aligned itsm; osTicket starts at Free tier available and is best for teams wanting a free, open-source, self-hosted ticketing system.
- Is HaloITSM cheaper than osTicket?
- HaloITSM starts at Custom quote and osTicket starts at Free tier available (see the pricing rows for models and limits).
Data as of June 16, 2026. Sources: usehalo.com, osticket.com. Figures are pulled from public vendor and security data and refreshed automatically.