osTicket Pricing (2026)
- Starting price
- Free tier available
- Free trial
- Free tier + 30 days
- Deployment
- Cloud + self-host
- Best for
- Teams wanting a free, open-source, self-hosted ticketing system
osTicket pricing starts at Free tier available. It uses a per user model, with a free tier. The table below lists every published plan; prices are stamped with the date we last verified them against the vendor's pricing page.
| Plan | Price | Billing | Limits / notes |
|---|---|---|---|
| Open Source | Free | forever | Free download; self-hosted |
| Cloud-Hosted (SupportSystem) | $12/agent/mo | monthly | Managed hosting |
| Virtual Appliance | Custom | quote | On-prem managed appliance; contact for pricing |
Affiliate link: osTicket may pay us a commission if you sign up through this link. It never affects our data-driven ranking.
Compare with Freshservice pricing, Zendesk pricing.
Is it worth it?
osTicket pricing starts at Free tier available. It uses a per user model, with a free tier. The table below lists every published plan; prices are stamped with the date we last verified them against the vendor's pricing page.
Pricing notes
osTicket is priced on a per user model, starting at Free tier available, with a free tier. Verified against the vendor pricing page as of 2026-06.
It publishes 3 plans: Open Source (Free download; self-hosted), Cloud-Hosted (SupportSystem) (Managed hosting), Virtual Appliance (On-prem managed appliance; contact for pricing). The table above lists exact per-unit prices and billing terms.
How it compares: Freshservice starts at $19/agent/mo, and Zendesk starts at $19/agent/mo. Watch the billing model — a per user price looks cheap until you multiply it across every free (open-source, self-hosted).
Frequently asked questions
- How much does osTicket cost?
- osTicket starts at Free tier available, billed on a per user basis.
- Does osTicket have a free trial?
- Yes — osTicket offers a free tier.