osTicket Pricing (2026)
Affiliate disclosure: Some links may be affiliate or partner links. If you sign up through one, we may earn a commission at no extra cost to you. This never changes our scores or rankings. Learn more.
- Starting price
- Free tier available
- Free trial
- Free tier + 30 days
- Deployment
- Cloud + self-host
- Best for
- Teams wanting a free, open-source, self-hosted ticketing system
osTicket pricing starts at Free tier available. It uses a per user model, with a free tier. The table below lists every published plan; prices are stamped with the date we last verified them against the vendor's pricing page.
| Plan | Price | Billing | Limits / notes |
|---|---|---|---|
| Open Source | Free | forever | Free download; self-hosted, community support |
| Cloud-Hosted (SupportSystem) | $12/agent/mo | monthly | Managed hosting, backups, email/phone support |
| Virtual Appliance | Custom | quote | On-prem managed appliance; contact for pricing |
Affiliate disclosure: Some links may be affiliate or partner links. If you sign up through one, we may earn a commission at no extra cost to you. This never changes our scores or rankings. Learn more.
Compare with Freshservice pricing, Zendesk pricing.
Is it worth it?
osTicket pricing starts at Free tier available. It uses a per user model, with a free tier. The table below lists every published plan; prices are stamped with the date we last verified them against the vendor's pricing page.
Pricing notes
osTicket is priced on a per user model, starting at Free tier available, with a free tier. Verified against the vendor pricing page as of 2026-06.
It publishes 3 plans: Open Source (Free download; self-hosted, community support), Cloud-Hosted (SupportSystem) (Managed hosting, backups, email/phone support), Virtual Appliance (On-prem managed appliance; contact for pricing). The table above lists exact per-unit prices and billing terms.
How it compares: Freshservice starts at $19/agent/mo, and Zendesk starts at $19/agent/mo. Watch the billing model — a per user price looks cheap until you multiply it across every free (open-source, self-hosted).
Frequently asked questions
- How much does osTicket cost?
- osTicket starts at Free tier available, billed on a per user basis.
- Does osTicket have a free trial?
- Yes — osTicket offers a free tier.