IT Glue
7.5/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.5/5 (~200 G2 reviews)
- Free trial
- —
- Deployment
- Cloud
- Best for
- MSPs wanting structured, SOC2 IT documentation
Best IT Documentation Software · 2026
IT Glue vs 
N-able Passportal IT Glue vs N-able Passportal: on our data-weighted scoring, N-able Passportal edges ahead (7.6 vs 7.5/10). IT Glue starts at Custom quote and is best for MSPs wanting structured, SOC2 IT documentation; N-able Passportal starts at Custom quote and is best for MSPs needing client password + documentation management with PSA/RMM integration. Choose N-able Passportal for the stronger overall track record; consider IT Glue if its pricing model or fit matches your environment better. Side-by-side table below.
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N-able Passportal
7.6/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.3/5 (~80 G2 reviews)
- Free trial
- Free trial
- Deployment
- Cloud
- Best for
- MSPs needing client password + documentation management with PSA/RMM integration
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | IT Glue | N-able Passportal |
|---|---|---|
| Editorial | 7.5 | 7.6 |
| User reviews | 9.0 | 8.6 |
| Adoption | 6.1 | 5.1 |
| Affordability | 5.0 | 5.0 |
| Feature breadth | 5.0 | 6.0 |
| Ease of trial | 3.0 | 6.0 |
IT Glue vs N-able Passportal: head-to-head
| IT Glue | N-able Passportal | |
|---|---|---|
| Starting price | Custom quote | Custom quote |
| Pricing model | per user | quote |
| Free trial / tier | — | Free trial |
| Best for | MSPs wanting structured, SOC2 IT documentation | MSPs needing client password + documentation management with PSA/RMM integration |
| Deployment | Cloud | Cloud |
| G2 rating | 4.5/5 (200) | 4.3/5 (80) |
| Capterra rating | — | — |
| Our score | 7.5 | 7.6 |
Choose IT Glue if…
You need msps wanting structured, soc2 it documentation.
✓ Pros
- Category leader
- Strong relationships/linking
- Many integrations
✕ Cons
- Quote pricing
- Kaseya ecosystem
- Per-user minimums
Choose N-able Passportal if…
You need msps needing client password + documentation management with psa/rmm integration.
✓ Pros
- Purpose-built for MSP multi-client use
- Password + documentation in one
- Deep PSA/RMM integration
✕ Cons
- Quote-only pricing
- Geared to MSPs (not internal IT)
- Setup investment
In depth
Pricing: N-able Passportal vs IT Glue
N-able Passportal bills on a quote model from Custom quote (yes trial), while IT Glue uses a per user model from Custom quote. Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
N-able Passportal ships 6 headline capabilities (Encrypted client credential vault, Automated password rotation, IT documentation (linked docs/articles), Technician access management + instant lockout) and deploys Cloud. IT Glue ships 5 (Structured documentation, Password vault, Asset/config links, Runbooks), deploying Cloud.
Ratings & verdict
N-able Passportal holds 4.3/5 (~80 G2 reviews); IT Glue holds 4.5/5 (~200 G2 reviews). On our data-weighted score, N-able Passportal edges ahead (7.6 vs 7.5/10). Pick IT Glue instead when msps wanting structured, soc2 it documentation. See N-able Passportal alternatives or IT Glue alternatives.
Frequently asked questions
- IT Glue vs N-able Passportal: which is better?
- IT Glue vs N-able Passportal: on our data-weighted scoring, N-able Passportal edges ahead (7.6 vs 7.5/10). IT Glue starts at Custom quote and is best for MSPs wanting structured, SOC2 IT documentation; N-able Passportal starts at Custom quote and is best for MSPs needing client password + documentation management with PSA/RMM integration.
- Is IT Glue cheaper than N-able Passportal?
- IT Glue starts at Custom quote and N-able Passportal starts at Custom quote (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: itglue.com, n-able.com. Figures are pulled from public vendor and security data and refreshed automatically.