IT Glue Review (2026)
- Starting price
- Custom quote
- Deployment
- Cloud
- Best for
- MSPs wanting structured, SOC2 IT documentation
Our verdict
IT Glue earns 7.5/10 in our review, weighted from 4.5/5 (~200 G2 reviews) and its feature/pricing profile. Best for MSPs wanting structured, SOC2 IT documentation. Starting price: Custom quote.
Backed by 4.5★ · 200 reviews on G2.
Pros & cons
✓ Pros
- Category leader
- Strong relationships/linking
- Many integrations
✕ Cons
- Quote pricing
- Kaseya ecosystem
- Per-user minimums
Key features
- Structured documentation
- Password vault
- Asset/config links
- Runbooks
- Integrations
What users say
“The amazing interface of the ITGlue and reliability of the tool to use it anywhere and everywhere. Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc.”
“It has a lot of options for all the IT documenting you could desire. It is expensive. Many parts of it are needlessly convoluted. The integrations with other Kaseya products is lacklustre.”
“Searching in IT Glue can be frustrating due to inconsistent results, poor folder support, and unintuitive navigation.”
How IT Glue compares
| IT Glue | Hudu | ConnectWise ITBoost | |
|---|---|---|---|
| Starting price | Custom quote | $31/user/mo | $17/user/mo |
| Pricing model | per user | per user | per user |
| Free trial / tier | — | Free trial | 14 days |
| Best for | MSPs wanting structured, SOC2 IT documentation | MSPs wanting modern, affordable IT documentation | MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation |
| Deployment | Cloud | Cloud + self-hosted | Cloud |
| G2 rating | 4.5/5 (200) | 4.8/5 (100) | — |
| Capterra rating | — | — | — |
| Our score | 7.5 | 8.1 | 7.2 |
Full review
IT Glue review — 7.5/10
IT Glue is a it documentation tool we score on verified pricing, ratings and features. Our score weights 4.5/5 (~200 G2 reviews) against feature breadth and pricing value.
Pricing value
IT Glue starts at Custom quote on a per user model. See the full pricing breakdown.
Who should buy IT Glue
Best for MSPs wanting structured, SOC2 IT documentation. If that is not you, weigh the alternatives.
Frequently asked questions
- Is IT Glue worth it?
- IT Glue earns 7.5/10 in our review, weighted from 4.5/5 (~200 G2 reviews) and its feature/pricing profile. Best for MSPs wanting structured, SOC2 IT documentation. Starting price: Custom quote.
- What does IT Glue cost?
- From Custom quote — see the pricing page.
Based on aggregated third-party ratings (4.5/5 (~200 G2 reviews)) and IT Glue's published feature and pricing data. Hands-on testing notes are added as we trial each tool — see how we test.