IT Glue Review (2026)
- Starting price
- Custom quote
- Deployment
- Cloud
- Best for
- MSPs wanting structured, SOC2 IT documentation
Verdict: 7.5/10
IT Glue earns 7.5/10 in our review, weighted from 4.5/5 (~200 G2 reviews) and its feature/pricing profile. Best for msps wanting structured, soc2 it documentation. Starting price: Custom quote.
Based on aggregated third-party ratings (4.5/5 (~200 G2 reviews)) and IT Glue's published feature and pricing data. Hands-on testing notes are added as we trial each tool — see how we test.
Pros
- Category leader
- Strong relationships/linking
- Many integrations
Cons
- Quote pricing
- Kaseya ecosystem
- Per-user minimums
Features
- Structured documentation
- Password vault
- Asset/config links
- Runbooks
- Integrations
How it compares
| IT Glue | Hudu | ConnectWise ITBoost | |
|---|---|---|---|
| Starting price | Custom quote | $31/user/mo | $17/user/mo |
| Pricing model | per user | per user | per user |
| Free trial / tier | — | Free trial | 14 days |
| Best for | MSPs wanting structured, SOC2 IT documentation | MSPs wanting modern, affordable IT documentation | MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation |
| Deployment | Cloud | Cloud + self-hosted | Cloud |
| G2 rating | 4.5/5 (200) | 4.8/5 (100) | — |
| Capterra rating | — | — | — |
| Our score | 7.5 | 8.1 | 7.2 |
Affiliate link: IT Glue may pay us a commission if you sign up through this link. It never affects our data-driven ranking.
Full review
IT Glue review — 7.5/10
IT Glue is a it documentation tool we score on verified pricing, ratings and features. Our score weights 4.5/5 (~200 G2 reviews) against feature breadth and pricing value.
Core features
- Structured documentation
- Password vault
- Asset/config links
- Runbooks
- Integrations
Pricing value
IT Glue starts at Custom quote on a per user model. See the full pricing breakdown.
Pros & cons
Pros: Category leader; Strong relationships/linking; Many integrations.
Cons: Quote pricing; Kaseya ecosystem; Per-user minimums.
Who should buy IT Glue
Best for msps wanting structured, soc2 it documentation. If that is not you, weigh the alternatives.
Frequently asked questions
- Is IT Glue worth it?
- IT Glue earns 7.5/10 in our review, weighted from 4.5/5 (~200 G2 reviews) and its feature/pricing profile. Best for msps wanting structured, soc2 it documentation. Starting price: Custom quote.
- What does IT Glue cost?
- From Custom quote — see the pricing page.