IT Glue
7.5/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.5/5 (~200 G2 reviews)
- Free trial
- —
- Deployment
- Cloud
- Best for
- MSPs wanting structured, SOC2 IT documentation
Best IT Documentation Software · 2026
IT Glue vs 
IT Portal IT Glue vs IT Portal: on our data-weighted scoring, IT Glue edges ahead (7.5 vs 7.1/10). IT Glue starts at Custom quote and is best for MSPs wanting structured, SOC2 IT documentation; IT Portal starts at $20/user/mo and is best for MSPs and internal IT teams wanting affordable, hierarchical IT documentation with built-in password management. Choose IT Glue for the stronger overall track record; consider IT Portal if its pricing model or fit matches your environment better. Side-by-side table below.
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IT Portal
7.1/10
MSP Compared score
- Starting price
- $20/user/mo
- Reviews
- Not yet rated
- Free trial
- 30 days
- Deployment
- Cloud + on-prem
- Best for
- MSPs and internal IT teams wanting affordable, hierarchical IT documentation with built-in password management
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | IT Glue | IT Portal |
|---|---|---|
| Editorial | 7.5 | 7.1 |
| User reviews | 9.0 | 7.0 |
| Adoption | 6.1 | 0.0 |
| Affordability | 5.0 | 3.2 |
| Feature breadth | 5.0 | 6.0 |
| Ease of trial | 3.0 | 6.0 |
IT Glue vs IT Portal: head-to-head
| IT Glue | IT Portal | |
|---|---|---|
| Starting price | Custom quote | $20/user/mo |
| Pricing model | per user | per user |
| Free trial / tier | — | 30 days |
| Best for | MSPs wanting structured, SOC2 IT documentation | MSPs and internal IT teams wanting affordable, hierarchical IT documentation with built-in password management |
| Deployment | Cloud | Cloud + on-prem |
| G2 rating | 4.5/5 (200) | — |
| Capterra rating | — | — |
| Our score | 7.5 | 7.1 |
Choose IT Glue if…
You need msps wanting structured, soc2 it documentation.
✓ Pros
- Category leader
- Strong relationships/linking
- Many integrations
✕ Cons
- Quote pricing
- Kaseya ecosystem
- Per-user minimums
Choose IT Portal if…
You need msps and internal it teams wanting affordable, hierarchical it documentation with built-in password management.
✓ Pros
- Affordable flat-rate tiers at scale
- Free read-only client users
- Cloud or on-prem for data sovereignty
✕ Cons
- Plainer UI than Hudu/IT Glue
- Smaller integration ecosystem
- Limited third-party reviews
In depth
Pricing: IT Glue vs IT Portal
IT Glue bills on a per user model from Custom quote, while IT Portal uses a per user model from $20/user/mo (30 days trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
IT Glue ships 5 headline capabilities (Structured documentation, Password vault, Asset/config links, Runbooks) and deploys Cloud. IT Portal ships 6 (Hierarchical docs (Companies/Sites/Facilities/Cabinets), Password vault with audit trails + 2FA, Device/config documentation + change history, Knowledge base with shareable permalinks), deploying Cloud + on-prem.
Ratings & verdict
IT Glue holds 4.5/5 (~200 G2 reviews); IT Portal holds Not yet rated. On our data-weighted score, IT Glue edges ahead (7.5 vs 7.1/10). Pick IT Portal instead when msps and internal it teams wanting affordable, hierarchical it documentation with built-in password management. See IT Glue alternatives or IT Portal alternatives.
Frequently asked questions
- IT Glue vs IT Portal: which is better?
- IT Glue vs IT Portal: on our data-weighted scoring, IT Glue edges ahead (7.5 vs 7.1/10). IT Glue starts at Custom quote and is best for MSPs wanting structured, SOC2 IT documentation; IT Portal starts at $20/user/mo and is best for MSPs and internal IT teams wanting affordable, hierarchical IT documentation with built-in password management.
- Is IT Glue cheaper than IT Portal?
- IT Glue starts at Custom quote and IT Portal starts at $20/user/mo (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: itglue.com, itportal.com. Figures are pulled from public vendor and security data and refreshed automatically.