ConnectWise PSA
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- Starting price
- Custom quote
- Deployment
- Cloud + on-prem
- Best for
- Established/larger MSPs needing the deepest PSA workflows
ConnectWise PSA from ConnectWise is a psa tool — from Custom quote, rated 3.9/5 (~500 G2 reviews). Best for established/larger MSPs needing the deepest PSA workflows.
How ConnectWise PSA scores
Six criteria, each 0–10 on the same scale from review data, public pricing and feature coverage. Methodology →
Affiliate disclosure: Some links may be affiliate or partner links. If you sign up through one, we may earn a commission at no extra cost to you. This never changes our scores or rankings. Learn more.
ConnectWise PSA vs the field
| ConnectWise PSA | Autotask PSA | HaloPSA | |
|---|---|---|---|
| Starting price | Custom quote | Custom quote | $59/agent/mo |
| Pricing model | quote | quote | per technician |
| Free trial / tier | — | — | 30 days |
| Best for | Established/larger MSPs needing the deepest PSA workflows | MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools | MSPs wanting a modern, highly configurable PSA with transparent pricing |
| Deployment | Cloud + on-prem | Cloud | Cloud + on-prem |
| G2 rating | 3.9/5 (500) | 4.0/5 (450) | 4.6/5 (80) |
| Capterra rating | — | — | — |
| Our score | 6.8 | 6.9 | 7.9 |
✓ Pros
- Industry-standard depth
- Huge integration ecosystem
- Scales to large MSPs
✕ Cons
- Complex and heavy
- Quote/contract pricing
- Learning curve
Key ConnectWise PSA features
- Ticketing + dispatch
- Billing/invoicing
- Project management
- Procurement
- Reporting/KPIs
ConnectWise PSA integrations
Notable native integrations and connectors ConnectWise PSA supports.
- ConnectWise Automate
- ConnectWise ScreenConnect
- Datto RMM
- IT Glue
- Bitdefender GravityZone
- Acronis Cyber Protect Cloud
- QuickBooks
- Xero
What users say about ConnectWise PSA
Representative quotes from public reviews, selected for balance.
ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools.
This software ties into our device management solution and allows for automatic ticket creation that then flows into our service path.
Sync issues, the extended process for something simple… support has a language barrier and it's hard to communicate quickly.
ConnectWise PSA at a glance
ConnectWise PSA from ConnectWise is a psa tool — from Custom quote, rated 3.9/5 (~500 G2 reviews). Best for established/larger MSPs needing the deepest PSA workflows.
More on ConnectWise PSA
ConnectWise PSA
Best for: Established and larger MSPs requiring sophisticated, deeply customizable PSA workflows.
| Aspect | Details |
|---|---|
| Vendor | ConnectWise |
| Deployment | Cloud + on-premises |
| Pricing Model | Custom quote (no published pricing) |
| Free Tier | No |
Key Features
- Ticketing and dispatch management
- Billing and invoicing
- Project management
- Procurement workflows
- Reporting and KPI tracking
Strengths
- Industry-standard capability depth — covers nearly every PSA function an established MSP needs
- Extensive integration ecosystem — connects with hundreds of third-party tools
- Enterprise-grade scaling — handles complex, multi-team operations
Weaknesses
- High complexity — steep learning curve and configuration overhead
- Quote-based pricing — no transparent pricing; requires direct contact
- Resource-intensive — demands significant implementation and ongoing management effort
Ratings
- G2: 3.9/5 (500+ reviews)
- Our Score: 6.8/10
ConnectWise PSA is the choice for MSPs that have outgrown simpler tools and need maximum flexibility—but expect a serious commitment to mastery and support.
Frequently asked questions
- How much does ConnectWise PSA cost?
- ConnectWise PSA starts at Custom quote. It's priced quote. See the pricing page for every plan and limit.
- How is ConnectWise PSA deployed?
- ConnectWise PSA is available as Cloud + on-prem.
- Who is ConnectWise PSA best for?
- ConnectWise PSA is best for Established/larger MSPs needing the deepest PSA workflows.
- Is ConnectWise PSA any good?
- ConnectWise PSA holds 3.9/5 across 500 reviews and scores 6.8/10 on our data-weighted ranking.
- What are the best ConnectWise PSA alternatives?
- Top alternatives include Autotask PSA, HaloPSA, Syncro. See the full alternatives list for pricing and scores.
Popular ConnectWise PSA comparisons
See ConnectWise PSA head-to-head with the alternatives MSPs shortlist most often.
