ConnectWise PSA
- Starting price
- Custom quote
- Deployment
- Cloud + on-prem
- Best for
- Established/larger MSPs needing the deepest PSA workflows
ConnectWise PSA (by ConnectWise) is a psa tool. It starts at Custom quote and holds 3.9/5 (~500 G2 reviews). It is best for established/larger msps needing the deepest psa workflows. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
How ConnectWise PSA scores
Six criteria, each 0–10 on the same scale from review data, public pricing and feature coverage. Methodology →
Affiliate link: ConnectWise PSA may pay us a commission if you sign up through this link. It never affects our data-driven ranking.
ConnectWise PSA vs the field
| ConnectWise PSA | Autotask PSA | HaloPSA | |
|---|---|---|---|
| Starting price | Custom quote | Custom quote | $59/agent/mo |
| Pricing model | quote | quote | per agent |
| Free trial / tier | — | — | 30 days |
| Best for | Established/larger MSPs needing the deepest PSA workflows | MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools | MSPs wanting a modern, highly configurable PSA with transparent pricing |
| Deployment | Cloud + on-prem | Cloud | Cloud + on-prem |
| G2 rating | 3.9/5 (500) | 4.0/5 (450) | 4.6/5 (80) |
| Capterra rating | — | — | — |
| Our score | 6.8 | 6.9 | 7.9 |
Pros
- Industry-standard depth
- Huge integration ecosystem
- Scales to large MSPs
Cons
- Complex and heavy
- Quote/contract pricing
- Learning curve
Key ConnectWise PSA features
- Ticketing + dispatch
- Billing/invoicing
- Project management
- Procurement
- Reporting/KPIs
ConnectWise PSA integrations
Notable native integrations and connectors ConnectWise PSA supports.
- ConnectWise Automate
- ConnectWise ScreenConnect
- Datto RMM
- IT Glue
- Bitdefender GravityZone
- Acronis Cyber Protect Cloud
- QuickBooks
- Xero
What users say about ConnectWise PSA
Representative quotes from public reviews, selected for balance.
ConnectWise is robust -- there are tons of features and options that provide an elaborate ticketing system, including all of the multimedia uploads required of a modern business, met with time keeping tools.
This software ties into our device management solution and allows for automatic ticket creation that then flows into our service path.
Sync issues, the extended process for something simple… support has a language barrier and it's hard to communicate quickly.
ConnectWise PSA at a glance
ConnectWise PSA (by ConnectWise) is a psa tool. It starts at Custom quote and holds 3.9/5 (~500 G2 reviews). It is best for established/larger msps needing the deepest psa workflows. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
More on ConnectWise PSA
ConnectWise PSA from ConnectWise is a psa platform deploying Cloud + on-prem. It is built for established/larger msps needing the deepest psa workflows. It holds 3.9/5 (~500 G2 reviews) and starts at Custom quote on a quote model.
Key capabilities: Ticketing + dispatch, Billing/invoicing, Project management, Procurement, Reporting/KPIs.
Go deeper: pricing breakdown, full review, and the best ConnectWise PSA alternatives (top picks: Autotask PSA, HaloPSA, Syncro).
Frequently asked questions
- How much does ConnectWise PSA cost?
- ConnectWise PSA starts at Custom quote. It's priced quote. See the pricing page for every plan and limit.
- How is ConnectWise PSA deployed?
- ConnectWise PSA is available as Cloud + on-prem.
- Who is ConnectWise PSA best for?
- ConnectWise PSA is best for Established/larger MSPs needing the deepest PSA workflows.
- Is ConnectWise PSA any good?
- ConnectWise PSA holds 3.9/5 across 500 reviews and scores 6.8/10 on our data-weighted ranking.
- What are the best ConnectWise PSA alternatives?
- Top alternatives include Autotask PSA, HaloPSA, Syncro. See the full alternatives list for pricing and scores.
Popular ConnectWise PSA comparisons
See ConnectWise PSA head-to-head with the alternatives MSPs shortlist most often.
