HaloITSM
- Starting price
- Custom quote
- Free trial
- 30 days
- Deployment
- Cloud + on-prem
- Best for
- Mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM
HaloITSM (by Halo Service Solutions) is a itsm ticketing tool. It starts at Custom quote and holds 4.8/5 (~17 G2 reviews). It is best for mid-market and enterprise it teams wanting all-inclusive itil-aligned itsm. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
How HaloITSM scores
Six criteria, each 0–10 on the same scale from review data, public pricing and feature coverage. Methodology →
Affiliate link: HaloITSM may pay us a commission if you sign up through this link. It never affects our data-driven ranking.
HaloITSM vs the field
| HaloITSM | Freshservice | Zendesk | |
|---|---|---|---|
| Starting price | Custom quote | $19/agent/mo | $19/agent/mo |
| Pricing model | quote | per agent | per agent |
| Free trial / tier | 30 days | 14 days | 14 days |
| Best for | Mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM | Internal IT teams wanting modern ITSM with strong automation | Customer-support-heavy teams wanting a polished ticketing/CX platform |
| Deployment | Cloud + on-prem | Cloud | Cloud |
| G2 rating | 4.8/5 (17) | 4.6/5 (1200) | 4.3/5 (6000) |
| Capterra rating | — | — | — |
| Our score | 8.1 | 8.1 | 7.8 |
Pros
- All-inclusive (no feature paywalls)
- ITIL-aligned + highly configurable
- Volume discounts at scale
Cons
- Pricing requires a quote
- Configuration depth takes ramp-up
- Smaller review base than incumbents
Key HaloITSM features
- Full ITIL process coverage
- All-inclusive licensing (no module add-ons)
- Asset + configuration management
- Self-service portal + automation
- Named or concurrent agent licensing
- Cloud or on-prem deployment
HaloITSM at a glance
HaloITSM (by Halo Service Solutions) is a itsm ticketing tool. It starts at Custom quote and holds 4.8/5 (~17 G2 reviews). It is best for mid-market and enterprise it teams wanting all-inclusive itil-aligned itsm. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
More on HaloITSM
HaloITSM from Halo Service Solutions is a itsm ticketing platform deploying Cloud + on-prem. It is built for mid-market and enterprise it teams wanting all-inclusive itil-aligned itsm. It holds 4.8/5 (~17 G2 reviews) and starts at Custom quote on a quote model.
Key capabilities: Full ITIL process coverage, All-inclusive licensing (no module add-ons), Asset + configuration management, Self-service portal + automation, Named or concurrent agent licensing, Cloud or on-prem deployment.
Go deeper: pricing breakdown, full review, and the best HaloITSM alternatives (top picks: Freshservice, Zendesk, Jira Service Management).
Frequently asked questions
- How much does HaloITSM cost?
- HaloITSM starts at Custom quote. It's priced quote. See the pricing page for every plan and limit.
- Does HaloITSM have a free trial or free version?
- HaloITSM offers a 30 days free trial, but no permanently free tier.
- How is HaloITSM deployed?
- HaloITSM is available as Cloud + on-prem.
- Who is HaloITSM best for?
- HaloITSM is best for Mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM.
- Is HaloITSM any good?
- HaloITSM holds 4.8/5 across 17 reviews and scores 8.1/10 on our data-weighted ranking.
- What are the best HaloITSM alternatives?
- Top alternatives include Freshservice, Zendesk, Jira Service Management. See the full alternatives list for pricing and scores.
Popular HaloITSM comparisons
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