IT Glue
- Starting price
- Custom quote
- Deployment
- Cloud
- Best for
- MSPs wanting structured, SOC2 IT documentation
IT Glue (by Kaseya) is a it documentation tool. It starts at Custom quote and holds 4.5/5 (~200 G2 reviews). It is best for msps wanting structured, soc2 it documentation. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
How IT Glue scores
Six criteria, each 0–10 on the same scale from review data, public pricing and feature coverage. Methodology →
Affiliate link: IT Glue may pay us a commission if you sign up through this link. It never affects our data-driven ranking.
IT Glue vs the field
| IT Glue | Hudu | ConnectWise ITBoost | |
|---|---|---|---|
| Starting price | Custom quote | $31/user/mo | $17/user/mo |
| Pricing model | per user | per user | per user |
| Free trial / tier | — | Free trial | 14 days |
| Best for | MSPs wanting structured, SOC2 IT documentation | MSPs wanting modern, affordable IT documentation | MSPs already in the ConnectWise ecosystem wanting native PSA/RMM-integrated documentation |
| Deployment | Cloud | Cloud + self-hosted | Cloud |
| G2 rating | 4.5/5 (200) | 4.8/5 (100) | — |
| Capterra rating | — | — | — |
| Our score | 7.5 | 8.1 | 7.2 |
Pros
- Category leader
- Strong relationships/linking
- Many integrations
Cons
- Quote pricing
- Kaseya ecosystem
- Per-user minimums
Key IT Glue features
- Structured documentation
- Password vault
- Asset/config links
- Runbooks
- Integrations
IT Glue integrations
Notable native integrations and connectors IT Glue supports.
- ConnectWise PSA
- ConnectWise Automate
- Autotask
- Datto RMM
- Auvik
- Kaseya VSA
- BrightGauge
What users say about IT Glue
Representative quotes from public reviews, selected for balance.
The amazing interface of the ITGlue and reliability of the tool to use it anywhere and everywhere. Great tool for Password management, Document management, asset management, site summary for the customers, contacts etc.
It has a lot of options for all the IT documenting you could desire. It is expensive. Many parts of it are needlessly convoluted. The integrations with other Kaseya products is lacklustre.
Searching in IT Glue can be frustrating due to inconsistent results, poor folder support, and unintuitive navigation.
IT Glue at a glance
IT Glue (by Kaseya) is a it documentation tool. It starts at Custom quote and holds 4.5/5 (~200 G2 reviews). It is best for msps wanting structured, soc2 it documentation. Below: pricing, our verdict, top alternatives, and head-to-head comparisons.
More on IT Glue
IT Glue from Kaseya is a it documentation platform deploying Cloud. It is built for msps wanting structured, soc2 it documentation. It holds 4.5/5 (~200 G2 reviews) and starts at Custom quote on a per user model.
Key capabilities: Structured documentation, Password vault, Asset/config links, Runbooks, Integrations.
Go deeper: pricing breakdown, full review, and the best IT Glue alternatives (top picks: Hudu).
Frequently asked questions
- How much does IT Glue cost?
- IT Glue starts at Custom quote. It's priced per user. See the pricing page for every plan and limit.
- How is IT Glue deployed?
- IT Glue is available as Cloud.
- Who is IT Glue best for?
- IT Glue is best for MSPs wanting structured, SOC2 IT documentation.
- Is IT Glue any good?
- IT Glue holds 4.5/5 across 200 reviews and scores 7.5/10 on our data-weighted ranking.
- What are the best IT Glue alternatives?
- Top alternatives include Hudu, ConnectWise ITBoost, Confluence. See the full alternatives list for pricing and scores.
Popular IT Glue comparisons
See IT Glue head-to-head with the alternatives MSPs shortlist most often.
