In depth

In Depth

Pricing

Action1 and Syncro take fundamentally different approaches to pricing, shaped by their target markets.

Action1 uses a per-endpoint model starting at $4/endpoint/month (annual billing), with a genuinely free tier covering up to 200 endpoints with full feature access. This makes it ideal for cost-conscious SMBs and MSPs with small fleets or budget-constrained patch teams. Beyond 200 endpoints, costs scale with fleet size; a 500-endpoint deployment runs ~$2,000/year on Growth tier, plus separate support fees. Enterprise deployments require custom quotes.

Syncro uses a per-user model starting at $139/user/month (annual billing), positioning itself as an all-in-one RMM + PSA + billing suite. There’s no free tier, though a free trial exists. For a 3-person MSP team, that’s $5,004/year minimum—already pricier than Action1 for most patch-only use cases. However, Syncro’s advantage is unlimited endpoints per user, which favors MSPs managing large fleets per technician.

Verdict on pricing: Action1 wins for patch-focused deployments under 500 endpoints and for teams with tight budgets. Syncro wins for MSPs needing RMM, PSA, and billing converged at one price—especially those already managing many clients per technician.

Features & Deployment

Both are cloud-native, eliminating on-premises server overhead.

Action1 is patch-centric with breadth:

• OS + third-party app patching (strong catalog)
• Risk-based prioritization (CVE/CVSS/CISA KEV)
• Peer-to-peer patch distribution
• Vulnerability scanning, remote access, automated remediation

Patch management is the main event; other capabilities (remote access) are secondary. Windows is the primary OS; macOS support is shallower.

Syncro is an all-in-one RMM + PSA platform:

• Patch management (included, but not primary)
• Remote monitoring & management
• PSA (ticketing, project tracking)
• Invoicing + payment processing
• Scripting for automation
• Unlimited endpoints per managed user

Syncro’s strength is consolidation—one dashboard, one contract, one bill for MSPs managing client fleets and billing workflows.

Deployment: Both are cloud SaaS with no on-prem option. Action1 has fewer moving parts (patch agent + cloud console); Syncro requires more integration (RMM agent, PSA portal, integrations).

Ratings & Community

Action1: G2 score 4.8/5.0 from 300 reviews. High net sentiment around the free tier generosity and ease of patch deployment. Some friction noted around support costs on Growth tier.

Syncro: G2 score 4.5/5.0 (200 reviews); Capterra 4.7/5.0 (80 reviews). Praised for all-in-one consolidation; criticism centers on per-user pricing at scale and some missing enterprise RMM features compared to dedicated platforms.

Verdict

Choose Action1 if:

• Patching is your primary mandate and budget is tight
• You have ≤500 endpoints and want no-gating on the free tier
• You need best-in-class third-party app patching (Java, Adobe, Chrome, etc.)
• You don’t need built-in PSA or invoicing

Choose Syncro if:

• You’re an MSP needing RMM + PSA + billing in one contract and dashboard
• You manage large fleets (100+ endpoints) per technician and want unlimited scaling
• You want to eliminate point-tool sprawl and complexity
• You’re willing to pay for consolidation over specialization

Bottom line: Action1 is a patch powerhouse with the best free tier in its category. Syncro is a capable all-in-one for MSPs, though its per-user model and secondary patch focus make it less suitable for patch-heavy teams or budget shops. For most SMBs focused solely on patching, Action1’s value proposition is unmatched. For MSPs needing integrated workflows, Syncro’s ecosystem advantage justifies its cost.