Autotask PSA
6.9/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.0/5 (~450 G2 reviews)
- Free trial
- —
- Deployment
- Cloud
- Best for
- MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools
Best PSA Software · 2026
Autotask PSA vs 
Syncro Autotask PSA vs Syncro: on our data-weighted scoring, Syncro edges ahead (7.9 vs 6.9/10). Autotask PSA starts at Custom quote and is best for MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools; Syncro starts at $139/user/mo and is best for small MSPs wanting RMM + PSA + billing at one per-user price. Choose Syncro for the stronger overall track record; consider Autotask PSA if its pricing model or fit matches your environment better. Side-by-side table below.
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Syncro
7.9/10
MSP Compared score
- Starting price
- $139/user/mo
- Reviews
- 4.5/5 (~200 G2 reviews)
- Free trial
- Free trial
- Deployment
- Cloud
- Best for
- Small MSPs wanting RMM + PSA + billing at one per-user price
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Autotask PSA | Syncro |
|---|---|---|
| Editorial | 6.9 | 7.9 |
| User reviews | 8.0 | 9.0 |
| Adoption | 7.0 | 6.1 |
| Affordability | 5.0 | 1.0 |
| Feature breadth | 5.0 | 5.0 |
| Ease of trial | 3.0 | 6.0 |
Autotask PSA vs Syncro: head-to-head
| Autotask PSA | Syncro | |
|---|---|---|
| Starting price | Custom quote | $139/user/mo |
| Pricing model | quote | per user |
| Free trial / tier | — | Free trial |
| Best for | MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools | Small MSPs wanting RMM + PSA + billing at one per-user price |
| Deployment | Cloud | Cloud |
| G2 rating | 4.0/5 (450) | 4.5/5 (200) |
| Capterra rating | — | 4.7/5 (80) |
| Our score | 6.9 | 7.9 |
Choose Autotask PSA if…
You need msps wanting a robust cloud psa tightly tied to datto/kaseya tools.
✓ Pros
- Strong reporting
- Reliable cloud PSA
- Datto/Kaseya integration
✕ Cons
- Quote pricing
- UI dated
- Kaseya licensing
Choose Syncro if…
You need small msps wanting rmm + psa + billing at one per-user price.
✓ Pros
- All-in-one at one price
- Unlimited endpoints
- Built-in billing
✕ Cons
- Per-user gets pricey for big teams
- Fewer enterprise features
- Some integrations cost extra
In depth
Pricing
| Aspect | Syncro | Autotask PSA |
|---|---|---|
| Model | Per-user, fixed | Custom quote |
| Starting Price | $139/user/mo (annual) | Contact vendor |
| Free Trial | Yes | Not specified |
| Free Tier | No | No |
| Integrations | Some add cost | Included with ecosystem |
Syncro wins on price transparency. Its $139/user/month gets you RMM + PSA + invoicing bundled together—ideal for small teams. However, costs climb quickly as you add users. Autotask requires a quote, making it harder to budget upfront, but likely better value for larger MSPs already invested in the Datto/Kaseya ecosystem.
Features & Deployment
Both are cloud-based. Syncro bundles RMM and PSA in one interface with unlimited endpoints per user, patch management, and scripting. It’s designed for lean teams that want everything in one place.
Autotask PSA focuses purely on PSA—ticketing, SLAs, time tracking, billing, project management, and resource planning. It shines in reporting and integrates tightly with Datto RMM and other Kaseya tools, but you’ll manage RMM separately.
| Feature | Syncro | Autotask PSA |
|---|---|---|
| RMM included | ✓ | ✗ (separate) |
| Invoicing/payments | ✓ | ✓ |
| Project management | ✓ | ✓ (stronger) |
| Reporting | ✓ | ✓ (stronger) |
| Endpoint limit | Unlimited | N/A (PSA only) |
Ratings & Verdict
| Rating | Syncro | Autotask PSA |
|---|---|---|
| G2 | 4.5/5 (200 reviews) | 4.0/5 (450 reviews) |
| Capterra | 4.7/5 (80 reviews) | — |
| Our Score | 7.9/10 | 6.9/10 |
Syncro edges ahead for small MSPs ($500K–$5M ARR) who value simplicity and transparent pricing. Its unified platform eliminates tool-switching and complexity. The high Capterra score (4.7) reflects strong user satisfaction, though the smaller review pool suggests less enterprise adoption.
Autotask PSA is the safer choice if you’re already on Datto or Kaseya—its integration advantage and deeper project/resource capabilities justify the cost for larger, established MSPs. However, the lower G2 score (4.0) and dated UI suggest you’re paying for legacy reliability more than modern experience.
Pick Syncro if: you’re under 10 technicians, want one bill, and value simplicity.
Pick Autotask if: you’re 20+ techs, need best-in-class PSA reporting, and run Datto/Kaseya RMM.
Frequently asked questions
- Autotask PSA vs Syncro: which is better?
- Autotask PSA vs Syncro: on our data-weighted scoring, Syncro edges ahead (7.9 vs 6.9/10). Autotask PSA starts at Custom quote and is best for MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools; Syncro starts at $139/user/mo and is best for small MSPs wanting RMM + PSA + billing at one per-user price.
- Is Autotask PSA cheaper than Syncro?
- Autotask PSA starts at Custom quote and Syncro starts at $139/user/mo (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: datto.com, syncromsp.com. Figures are pulled from public vendor and security data and refreshed automatically.