Best IT Documentation Software · 2026

Confluence logoConfluence vs IT Glue logoIT Glue

Confluence vs IT Glue: on our data-weighted scoring, Confluence edges ahead (8.2 vs 7.5/10). Confluence starts at $5.42/user/mo and is best for teams (especially jira users) wanting a general-purpose wiki/knowledge base with a free tier; IT Glue starts at Custom quote and is best for msps wanting structured, soc2 it documentation. Choose Confluence for the stronger overall track record; consider IT Glue if its pricing model or fit matches your environment better. Side-by-side table below.

Try Confluence → Try IT Glue
Our pick

Confluence

8.4/10
MSP Compared score
Starting price
$5.42/user/mo
Reviews
4.1/5 (~3.8k G2 reviews)
Free trial
Free tier + 7 days
Deployment
Cloud + on-prem
Best for
Teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier
Visit Confluence →

IT Glue

8.1/10
MSP Compared score
Starting price
Custom quote
Reviews
4.5/5 (~200 G2 reviews)
Free trial
—
Deployment
Cloud
Best for
MSPs wanting structured, SOC2 IT documentation
Visit IT Glue →

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Strengths at a glance

Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →

EditorialUser reviewsAdoptionAffordabilityFeature breadthEase of trial
ConfluenceIT Glue
CriterionConfluenceIT Glue
Editorial 8.2 7.5
User reviews 8.2 9.0
Adoption 9.5 6.1
Affordability 9.5 5.0
Feature breadth 6.0 5.0
Ease of trial 10.0 3.0

Confluence vs IT Glue: head-to-head

Confluence vs IT Glue — specs and pricing
ConfluenceIT Glue
Starting price $5.42/user/mo Custom quote
Pricing model per user per user
Free trial / tier Free tier + 7 days —
Best for Teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier MSPs wanting structured, SOC2 IT documentation
Deployment Cloud + on-prem Cloud
G2 rating 4.1/5 (3798) 4.5/5 (200)
Capterra rating — —
Our score 8.2 7.5

Choose Confluence if…

You need teams (especially jira users) wanting a general-purpose wiki/knowledge base with a free tier.

Pros

  • Free tier up to 10 users
  • Best-in-class Jira integration
  • Huge app marketplace

Cons

  • Not MSP/IT-specific (no SSL/asset tracking)
  • Per-user cost scales with read-only users
  • Support trails niche docs tools

Confluence pricing · review

Choose IT Glue if…

You need msps wanting structured, soc2 it documentation.

Pros

  • Category leader
  • Strong relationships/linking
  • Many integrations

Cons

  • Quote pricing
  • Kaseya ecosystem
  • Per-user minimums

IT Glue pricing · review

Frequently asked questions

Confluence vs IT Glue: which is better?
Confluence vs IT Glue: on our data-weighted scoring, Confluence edges ahead (8.2 vs 7.5/10). Confluence starts at $5.42/user/mo and is best for teams (especially jira users) wanting a general-purpose wiki/knowledge base with a free tier; IT Glue starts at Custom quote and is best for msps wanting structured, soc2 it documentation.
Is Confluence cheaper than IT Glue?
Confluence starts at $5.42/user/mo and IT Glue starts at Custom quote (see the pricing rows for models and limits).
Data as of June 16, 2026. Sources: atlassian.com, itglue.com. Figures are pulled from public vendor and security data and refreshed automatically.