Confluence Review (2026)
- Starting price
- $5.42/user/mo
- Free trial
- Free tier + 7 days
- Deployment
- Cloud + on-prem
- Best for
- Teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier
Our verdict
Confluence earns 8.2/10 in our review, weighted from 4.1/5 (~3.8k G2 reviews) and its feature/pricing profile. The general-purpose knowledge base default — a free tier and unrivaled Jira integration, if you don't need IT-specific documentation features. Best for teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier. Starting price: $5.42/user/mo.
Backed by 4.1★ · 3.8k reviews on G2.
Pros & cons
✓ Pros
- Free tier up to 10 users
- Best-in-class Jira integration
- Huge app marketplace
✕ Cons
- Not MSP/IT-specific (no SSL/asset tracking)
- Per-user cost scales with read-only users
- Support trails niche docs tools
Key features
- Structured wiki + spaces
- Deep Jira integration
- Templates + page trees
- Real-time collaboration
- Permissions + version history
- Marketplace of apps
How Confluence compares
| Confluence | IT Glue | Hudu | |
|---|---|---|---|
| Starting price | $5.42/user/mo | Custom quote | $31/user/mo |
| Pricing model | per user | per user | per user |
| Free trial / tier | Free tier + 7 days | — | Free trial |
| Best for | Teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier | MSPs wanting structured, SOC2 IT documentation | MSPs wanting modern, affordable IT documentation |
| Deployment | Cloud + on-prem | Cloud | Cloud + self-hosted |
| G2 rating | 4.1/5 (3798) | 4.5/5 (200) | 4.8/5 (100) |
| Capterra rating | — | — | — |
| Our score | 8.2 | 7.5 | 8.1 |
Full review
Confluence review — 8.2/10
The general-purpose knowledge base default — a free tier and unrivaled Jira integration, if you don’t need IT-specific documentation features. Our score weights 4.1/5 (~3.8k G2 reviews) against feature breadth and pricing value.
Pricing value
Confluence starts at $5.42/user/mo on a per user model with a free tier. See the full pricing breakdown.
Who should buy Confluence
Best for teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier. If that is not you, weigh the alternatives.
Frequently asked questions
- Is Confluence worth it?
- Confluence earns 8.2/10 in our review, weighted from 4.1/5 (~3.8k G2 reviews) and its feature/pricing profile. The general-purpose knowledge base default — a free tier and unrivaled Jira integration, if you don't need IT-specific documentation features. Best for teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier. Starting price: $5.42/user/mo.
- What does Confluence cost?
- From $5.42/user/mo — see the pricing page.
Based on aggregated third-party ratings (4.1/5 (~3.8k G2 reviews)) and Confluence's published feature and pricing data. Hands-on testing notes are added as we trial each tool — see how we test.