Best IT Documentation Software · 2026
Confluence vs 
N-able Passportal Confluence vs N-able Passportal: on our data-weighted scoring, Confluence edges ahead (8.2 vs 7.6/10). Confluence starts at $5.42/user/mo and is best for teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier; N-able Passportal starts at Custom quote and is best for MSPs needing client password + documentation management with PSA/RMM integration. Choose Confluence for the stronger overall track record; consider N-able Passportal if its pricing model or fit matches your environment better. Side-by-side table below.
Affiliate disclosure: Some links may be affiliate or partner links. If you sign up through one, we may earn a commission at no extra cost to you. This never changes our scores or rankings. Learn more.
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Confluence | N-able Passportal |
|---|---|---|
| Editorial | 8.2 | 7.6 |
| User reviews | 8.2 | 8.6 |
| Adoption | 9.5 | 5.1 |
| Affordability | 9.5 | 5.0 |
| Feature breadth | 6.0 | 6.0 |
| Ease of trial | 10.0 | 6.0 |
| Confluence | N-able Passportal | |
|---|---|---|
| Starting price | $5.42/user/mo | Custom quote |
| Pricing model | per user | quote |
| Free trial / tier | Free tier + 7 days | Free trial |
| Best for | Teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier | MSPs needing client password + documentation management with PSA/RMM integration |
| Deployment | Cloud + on-prem | Cloud |
| G2 rating | 4.1/5 (3798) | 4.3/5 (80) |
| Capterra rating | — | — |
| Our score | 8.2 | 7.6 |
You need teams (especially jira users) wanting a general-purpose wiki/knowledge base with a free tier.
You need msps needing client password + documentation management with psa/rmm integration.
Confluence bills on a per user model from $5.42/user/mo (free tier available), while N-able Passportal uses a quote model from Custom quote (yes trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Confluence ships 6 headline capabilities (Structured wiki + spaces, Deep Jira integration, Templates + page trees, Real-time collaboration) and deploys Cloud + on-prem. N-able Passportal ships 6 (Encrypted client credential vault, Automated password rotation, IT documentation (linked docs/articles), Technician access management + instant lockout), deploying Cloud.
Confluence holds 4.1/5 (~3.8k G2 reviews); N-able Passportal holds 4.3/5 (~80 G2 reviews). On our data-weighted score, Confluence edges ahead (8.2 vs 7.6/10). Pick N-able Passportal instead when msps needing client password + documentation management with psa/rmm integration. See Confluence alternatives or N-able Passportal alternatives.
