Best IT Documentation Software · 2026
Confluence vs 
N-able Passportal Confluence vs N-able Passportal: on our data-weighted scoring, Confluence edges ahead (8.2 vs 7.6/10). Confluence starts at $5.42/user/mo and is best for teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier; N-able Passportal starts at Custom quote and is best for MSPs needing client password + documentation management with PSA/RMM integration. Choose Confluence for the stronger overall track record; consider N-able Passportal if its pricing model or fit matches your environment better. Side-by-side table below.
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Confluence | N-able Passportal |
|---|---|---|
| Editorial | 8.2 | 7.6 |
| User reviews | 8.2 | 8.6 |
| Adoption | 9.5 | 5.1 |
| Affordability | 9.5 | 5.0 |
| Feature breadth | 6.0 | 6.0 |
| Ease of trial | 10.0 | 6.0 |
| Confluence | N-able Passportal | |
|---|---|---|
| Starting price | $5.42/user/mo | Custom quote |
| Pricing model | per user | quote |
| Free trial / tier | Free tier + 7 days | Free trial |
| Best for | Teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier | MSPs needing client password + documentation management with PSA/RMM integration |
| Deployment | Cloud + on-prem | Cloud |
| G2 rating | 4.1/5 (3798) | 4.3/5 (80) |
| Capterra rating | — | — |
| Our score | 8.2 | 7.6 |
You need teams (especially jira users) wanting a general-purpose wiki/knowledge base with a free tier.
You need msps needing client password + documentation management with psa/rmm integration.
Confluence bills on a per user model from $5.42/user/mo (free tier available), while N-able Passportal uses a quote model from Custom quote (yes trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Confluence ships 6 headline capabilities (Structured wiki + spaces, Deep Jira integration, Templates + page trees, Real-time collaboration) and deploys Cloud + on-prem. N-able Passportal ships 6 (Encrypted client credential vault, Automated password rotation, IT documentation (linked docs/articles), Technician access management + instant lockout), deploying Cloud.
Confluence holds 4.1/5 (~3.8k G2 reviews); N-able Passportal holds 4.3/5 (~80 G2 reviews). On our data-weighted score, Confluence edges ahead (8.2 vs 7.6/10). Pick N-able Passportal instead when msps needing client password + documentation management with psa/rmm integration. See Confluence alternatives or N-able Passportal alternatives.
