Best IT Documentation Software · 2026
Confluence vs 
IT Portal Confluence vs IT Portal: on our data-weighted scoring, Confluence edges ahead (8.2 vs 7.1/10). Confluence starts at $5.42/user/mo and is best for teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier; IT Portal starts at $20/user/mo and is best for MSPs and internal IT teams wanting affordable, hierarchical IT documentation with built-in password management. Choose Confluence for the stronger overall track record; consider IT Portal if its pricing model or fit matches your environment better. Side-by-side table below.
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Confluence | IT Portal |
|---|---|---|
| Editorial | 8.2 | 7.1 |
| User reviews | 8.2 | 7.0 |
| Adoption | 9.5 | 0.0 |
| Affordability | 9.5 | 3.2 |
| Feature breadth | 6.0 | 6.0 |
| Ease of trial | 10.0 | 6.0 |
| Confluence | IT Portal | |
|---|---|---|
| Starting price | $5.42/user/mo | $20/user/mo |
| Pricing model | per user | per user |
| Free trial / tier | Free tier + 7 days | 30 days |
| Best for | Teams (especially Jira users) wanting a general-purpose wiki/knowledge base with a free tier | MSPs and internal IT teams wanting affordable, hierarchical IT documentation with built-in password management |
| Deployment | Cloud + on-prem | Cloud + on-prem |
| G2 rating | 4.1/5 (3798) | — |
| Capterra rating | — | — |
| Our score | 8.2 | 7.1 |
You need teams (especially jira users) wanting a general-purpose wiki/knowledge base with a free tier.
You need msps and internal it teams wanting affordable, hierarchical it documentation with built-in password management.
Confluence bills on a per user model from $5.42/user/mo (free tier available), while IT Portal uses a per user model from $20/user/mo (30 days trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Confluence ships 6 headline capabilities (Structured wiki + spaces, Deep Jira integration, Templates + page trees, Real-time collaboration) and deploys Cloud + on-prem. IT Portal ships 6 (Hierarchical docs (Companies/Sites/Facilities/Cabinets), Password vault with audit trails + 2FA, Device/config documentation + change history, Knowledge base with shareable permalinks), deploying Cloud + on-prem.
Confluence holds 4.1/5 (~3.8k G2 reviews); IT Portal holds Not yet rated. On our data-weighted score, Confluence edges ahead (8.2 vs 7.1/10). Pick IT Portal instead when msps and internal it teams wanting affordable, hierarchical it documentation with built-in password management. See Confluence alternatives or IT Portal alternatives.
