ConnectWise PSA
6.8/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 3.9/5 (~500 G2 reviews)
- Free trial
- —
- Deployment
- Cloud + on-prem
- Best for
- Established/larger MSPs needing the deepest PSA workflows
Best PSA Software · 2026
ConnectWise PSA vs 
HaloPSA ConnectWise PSA vs HaloPSA: on our data-weighted scoring, HaloPSA edges ahead (7.9 vs 6.8/10). ConnectWise PSA starts at Custom quote and is best for established/larger MSPs needing the deepest PSA workflows; HaloPSA starts at $59/agent/mo and is best for MSPs wanting a modern, highly configurable PSA with transparent pricing. Choose HaloPSA for the stronger overall track record; consider ConnectWise PSA if its pricing model or fit matches your environment better. Side-by-side table below.
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HaloPSA
7.9/10
MSP Compared score
- Starting price
- $59/agent/mo
- Reviews
- 4.6/5 (~80 G2 reviews)
- Free trial
- 30 days
- Deployment
- Cloud + on-prem
- Best for
- MSPs wanting a modern, highly configurable PSA with transparent pricing
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | ConnectWise PSA | HaloPSA |
|---|---|---|
| Editorial | 6.8 | 7.9 |
| User reviews | 7.8 | 9.2 |
| Adoption | 7.1 | 5.1 |
| Affordability | 5.0 | 2.3 |
| Feature breadth | 5.0 | 5.0 |
| Ease of trial | 3.0 | 6.0 |
ConnectWise PSA vs HaloPSA: head-to-head
| ConnectWise PSA | HaloPSA | |
|---|---|---|
| Starting price | Custom quote | $59/agent/mo |
| Pricing model | quote | per technician |
| Free trial / tier | — | 30 days |
| Best for | Established/larger MSPs needing the deepest PSA workflows | MSPs wanting a modern, highly configurable PSA with transparent pricing |
| Deployment | Cloud + on-prem | Cloud + on-prem |
| G2 rating | 3.9/5 (500) | 4.6/5 (80) |
| Capterra rating | — | — |
| Our score | 6.8 | 7.9 |
Choose ConnectWise PSA if…
You need established/larger msps needing the deepest psa workflows.
✓ Pros
- Industry-standard depth
- Huge integration ecosystem
- Scales to large MSPs
✕ Cons
- Complex and heavy
- Quote/contract pricing
- Learning curve
Choose HaloPSA if…
You need msps wanting a modern, highly configurable psa with transparent pricing.
✓ Pros
- Modern UI
- Transparent per-agent pricing
- Very configurable
✕ Cons
- Configurability = setup time
- Smaller ecosystem than ConnectWise
- Per-agent cost
In depth
Pricing
| Aspect | HaloPSA | ConnectWise PSA |
|---|---|---|
| Model | Per-technician (agent) | Custom quote |
| Starting Price | $59/agent/month (annual) | Contact sales |
| Free Trial | 30 days | Not specified |
| Transparency | ✅ Published pricing | ❌ Hidden until demo |
| Volume Discounts | Yes | Likely, but negotiated |
Verdict: HaloPSA wins on transparency and predictability. If you want to know costs upfront without a sales call, HaloPSA is clearer. ConnectWise’s quote-based model favors established MSPs with negotiating power but creates friction for evaluation.
Features & Deployment
Both support cloud + on-premises deployment.
| Feature | HaloPSA | ConnectWise PSA |
|---|---|---|
| Ticketing | ✅ | ✅ (+ dispatch) |
| Billing/Invoicing | ✅ | ✅ |
| Contracts & SLAs | ✅ | — |
| Project Management | ✅ | ✅ |
| Automation | ✅ | — |
| Procurement | — | ✅ |
| Reporting/KPIs | — | ✅ |
| Configurability | Very high | Standard |
Verdict: HaloPSA excels at modern, lean functionality with deep customization. ConnectWise offers more specialized modules (procurement, advanced dispatch) and enterprise-grade reporting—better for MSPs running complex multi-region operations. HaloPSA is faster to deploy; ConnectWise requires more setup but handles heavier workflows.
Ratings & Community
| Platform | G2 Score | Reviews | Sentiment |
|---|---|---|---|
| HaloPSA | 4.6/5 | 80 | Very positive, modern |
| ConnectWise PSA | 3.9/5 | 500 | Mixed; power + complexity complaints |
HaloPSA has a smaller but notably happier user base. ConnectWise’s lower score reflects friction around complexity and cost, despite dominance in the market.
Verdict
Choose HaloPSA if:
- You want transparent, predictable pricing
- You value a modern UI and quick deployment
- Your MSP is growing and needs configurability without heavy legacy cruft
- You prefer straightforward per-agent cost modeling
Choose ConnectWise PSA if:
- You’re an established/large MSP with complex procurement, dispatch, or reporting needs
- You need the deepest integration ecosystem
- You can absorb the learning curve and setup complexity
- Cost is less sensitive than capability depth
Our scores: HaloPSA 7.9 | ConnectWise PSA 6.8
HaloPSA is the stronger choice for modern MSPs prioritizing simplicity and transparency. ConnectWise wins only if you truly need its specialized modules and can justify the operational overhead.
Frequently asked questions
- ConnectWise PSA vs HaloPSA: which is better?
- ConnectWise PSA vs HaloPSA: on our data-weighted scoring, HaloPSA edges ahead (7.9 vs 6.8/10). ConnectWise PSA starts at Custom quote and is best for established/larger MSPs needing the deepest PSA workflows; HaloPSA starts at $59/agent/mo and is best for MSPs wanting a modern, highly configurable PSA with transparent pricing.
- Is ConnectWise PSA cheaper than HaloPSA?
- ConnectWise PSA starts at Custom quote and HaloPSA starts at $59/agent/mo (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: connectwise.com, halopsa.com. Figures are pulled from public vendor and security data and refreshed automatically.