HaloPSA Data-backed Assessment (2026)
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- Starting price
- $59/agent/mo
- Free trial
- 30 days
- Deployment
- Cloud + on-prem
- Best for
- MSPs wanting a modern, highly configurable PSA with transparent pricing
Our verdict
HaloPSA earns 7.9/10 in our review, weighted from 4.6/5 (~80 G2 reviews) and its feature/pricing profile. Best for MSPs wanting a modern, highly configurable PSA with transparent pricing. Starting price: $59/agent/mo.
Backed by 4.6★ · 80 reviews on G2.
Pros & cons
✓ Pros
- Modern UI
- Transparent per-agent pricing
- Very configurable
✕ Cons
- Configurability = setup time
- Smaller ecosystem than ConnectWise
- Per-agent cost
Key features
- Ticketing + billing
- Contracts + SLAs
- Project management
- Automation
- Deep configurability
What users say
“Highly flexible and customizable. It can handle just about anything once configured, and works well as a central system for tickets and billing.”
“It is highly customizable, easy to use, has great customer support and we can outline our processes directly inside the tool.”
“Halo's greatest strength, its customizability, also plays into its greatest weakness. It's incredibly complex with many different settings that can have large impacts when changed.”
How HaloPSA compares
| HaloPSA | ConnectWise PSA | Autotask PSA | |
|---|---|---|---|
| Starting price | $59/agent/mo | Custom quote | Custom quote |
| Pricing model | per technician | quote | quote |
| Free trial / tier | 30 days | — | — |
| Best for | MSPs wanting a modern, highly configurable PSA with transparent pricing | Established/larger MSPs needing the deepest PSA workflows | MSPs wanting a robust cloud PSA tightly tied to Datto/Kaseya tools |
| Deployment | Cloud + on-prem | Cloud + on-prem | Cloud |
| G2 rating | 4.6/5 (80) | 3.9/5 (500) | 4.0/5 (450) |
| Capterra rating | — | — | — |
| Our score | 7.9 | 6.8 | 6.9 |
Affiliate disclosure: Some links may be affiliate or partner links. If you sign up through one, we may earn a commission at no extra cost to you. This never changes our scores or rankings. Learn more.
Full review
HaloPSA Review
HaloPSA is the challenger PSA that MSPs actually seem to like — a rare thing in a category dominated by legacy incumbents. It targets shops that want deep configurability without ConnectWise’s baggage or opaque pricing.
Scorecard
| Metric | Value |
|---|---|
| Our Score | 7.9 / 10 |
| G2 Rating | 4.6 / 5 (80 reviews) |
| Best For | MSPs wanting a modern, highly configurable PSA with transparent pricing |
| Deployment | Cloud + on-prem |
A 4.6 on G2 is genuinely strong, though the 80-review sample is modest — treat it as promising rather than battle-tested at massive scale.
Pricing
| Tier | Price | Billing | Notes |
|---|---|---|---|
| All-inclusive | $59/agent/mo | Annual | From; volume discounts; all features included |
- Model: Per-technician
- Free trial: 30 days (no free tier)
- As of: 2026-06
The headline win here is transparency. One “all-inclusive” tier means no nickel-and-diming for modules — a refreshing contrast to competitors who gate half their feature set behind add-ons. That said, $59/agent/mo is real money, and the per-agent model punishes growing teams. Get the volume discount in writing.
Features
- Ticketing + billing
- Contracts + SLAs
- Project management
- Automation
- Deep configurability
This is a complete PSA core. Ticketing, billing, contracts/SLAs, and project management cover the day-to-day of running an MSP, and automation plus deep configurability let mature shops mold it to their workflows rather than the other way around.
Pros & Cons
| 👍 Pros | 👎 Cons |
|---|---|
| Modern UI | Configurability = setup time |
| Transparent per-agent pricing | Smaller ecosystem than ConnectWise |
| Very configurable | Per-agent cost |
The Verdict
HaloPSA’s biggest strength is also its biggest tax: configurability. The same flexibility that lets you tailor everything means you’ll sink real hours into setup before it sings. If you have the appetite (and time) to configure it properly, you get a modern, transparently-priced PSA that reviewers rate highly.
Buy it if: you’re an MSP that values a modern UI and predictable pricing, and you have someone willing to own the configuration.
Think twice if: you need a large third-party integration ecosystem (ConnectWise still wins there), want plug-and-play with minimal setup, or your agent count is climbing fast enough that per-seat pricing stings.
At 7.9/10, HaloPSA is a legitimate, opinionated recommendation for MSPs ready to invest in setup — not a lazy default, but a smart one.
Frequently asked questions
- Is HaloPSA worth it?
- HaloPSA earns 7.9/10 in our review, weighted from 4.6/5 (~80 G2 reviews) and its feature/pricing profile. Best for MSPs wanting a modern, highly configurable PSA with transparent pricing. Starting price: $59/agent/mo.
- What does HaloPSA cost?
- From $59/agent/mo — see the pricing page.
Based on aggregated third-party ratings (4.6/5 (~80 G2 reviews)) and HaloPSA's published feature and pricing data. This page does not claim firsthand product use. See how we test.