ConnectWise PSA
6.8/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 3.9/5 (~500 G2 reviews)
- Free trial
- —
- Deployment
- Cloud + on-prem
- Best for
- Established/larger MSPs needing the deepest PSA workflows
Best PSA Software · 2026
ConnectWise PSA vs 
Syncro ConnectWise PSA vs Syncro: on our data-weighted scoring, Syncro edges ahead (7.9 vs 6.8/10). ConnectWise PSA starts at Custom quote and is best for established/larger MSPs needing the deepest PSA workflows; Syncro starts at $139/user/mo and is best for small MSPs wanting RMM + PSA + billing at one per-user price. Choose Syncro for the stronger overall track record; consider ConnectWise PSA if its pricing model or fit matches your environment better. Side-by-side table below.
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Syncro
7.9/10
MSP Compared score
- Starting price
- $139/user/mo
- Reviews
- 4.5/5 (~200 G2 reviews)
- Free trial
- Free trial
- Deployment
- Cloud
- Best for
- Small MSPs wanting RMM + PSA + billing at one per-user price
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | ConnectWise PSA | Syncro |
|---|---|---|
| Editorial | 6.8 | 7.9 |
| User reviews | 7.8 | 9.0 |
| Adoption | 7.1 | 6.1 |
| Affordability | 5.0 | 1.0 |
| Feature breadth | 5.0 | 5.0 |
| Ease of trial | 3.0 | 6.0 |
ConnectWise PSA vs Syncro: head-to-head
| ConnectWise PSA | Syncro | |
|---|---|---|
| Starting price | Custom quote | $139/user/mo |
| Pricing model | quote | per user |
| Free trial / tier | — | Free trial |
| Best for | Established/larger MSPs needing the deepest PSA workflows | Small MSPs wanting RMM + PSA + billing at one per-user price |
| Deployment | Cloud + on-prem | Cloud |
| G2 rating | 3.9/5 (500) | 4.5/5 (200) |
| Capterra rating | — | 4.7/5 (80) |
| Our score | 6.8 | 7.9 |
Choose ConnectWise PSA if…
You need established/larger msps needing the deepest psa workflows.
✓ Pros
- Industry-standard depth
- Huge integration ecosystem
- Scales to large MSPs
✕ Cons
- Complex and heavy
- Quote/contract pricing
- Learning curve
Choose Syncro if…
You need small msps wanting rmm + psa + billing at one per-user price.
✓ Pros
- All-in-one at one price
- Unlimited endpoints
- Built-in billing
✕ Cons
- Per-user gets pricey for big teams
- Fewer enterprise features
- Some integrations cost extra
In depth
Pricing
| Feature | Syncro | ConnectWise PSA |
|---|---|---|
| Model | Per-user/month | Custom quote |
| Starting Price | $139/user/mo (annual) | Contact sales |
| Free Trial | Yes | — |
| Free Tier | No | No |
| Deployment | Cloud only | Cloud + on-premises |
Syncro’s transparent per-user pricing makes budgeting straightforward for small-to-mid MSPs, though costs scale quickly with team size. ConnectWise requires negotiation; you’ll need to contact sales for any pricing details, which typically favors larger organizations with leverage.
Features & Deployment
Syncro bundles RMM, PSA, and invoicing into one platform. You get unlimited endpoints per user, patch management, scripting, and basic billing—all included at the base price. Third-party integrations incur additional fees. The cloud-only deployment means no infrastructure overhead.
ConnectWise PSA is a pure PSA (partner it with RMM separately) focused on ticketing, dispatch, project management, procurement, and advanced reporting. It supports both cloud and on-premises, giving enterprises deployment flexibility. The feature set is deeper but also more complex—designed for MSPs who’ve outgrown simpler tools.
Verdict: Choose Syncro if you want an integrated stack with minimal setup. Choose ConnectWise if you need industry-leading PSA depth and have the team to manage it.
Ratings & Verdict
| Platform | G2 | Capterra | Our Score |
|---|---|---|---|
| Syncro | 4.5★ (200 reviews) | 4.7★ (80 reviews) | 7.9/10 |
| ConnectWise PSA | 3.9★ (500 reviews) | — | 6.8/10 |
Syncro scores higher on user satisfaction, reflecting its ease of use and all-in-one value. ConnectWise’s lower G2 rating (despite 500+ reviews) signals frustration with complexity and pricing opacity, though it remains the market standard for large MSPs.
Final Verdict: Syncro wins for small MSPs prioritizing simplicity and cost predictability. ConnectWise wins for established MSPs needing enterprise-grade PSA workflows and custom scaling. Don’t pick ConnectWise if you’re price-conscious or still evaluating—Syncro’s transparency and trial period make it the easier starting point.
Frequently asked questions
- ConnectWise PSA vs Syncro: which is better?
- ConnectWise PSA vs Syncro: on our data-weighted scoring, Syncro edges ahead (7.9 vs 6.8/10). ConnectWise PSA starts at Custom quote and is best for established/larger MSPs needing the deepest PSA workflows; Syncro starts at $139/user/mo and is best for small MSPs wanting RMM + PSA + billing at one per-user price.
- Is ConnectWise PSA cheaper than Syncro?
- ConnectWise PSA starts at Custom quote and Syncro starts at $139/user/mo (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: connectwise.com, syncromsp.com. Figures are pulled from public vendor and security data and refreshed automatically.