Best IT Asset Management Software · 2026
Device42 vs 
Freshservice Device42 vs Freshservice: on our data-weighted scoring, Device42 edges ahead (8.1 vs 8.1/10). Device42 starts at Custom quote and is best for teams needing deep agentless discovery, dependency mapping, and a serious CMDB across hybrid/on-prem and cloud; Freshservice starts at $19/agent/mo and is best for internal IT teams wanting modern ITSM with strong automation. Choose Device42 for the stronger overall track record; consider Freshservice if its pricing model or fit matches your environment better. Side-by-side table below.
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Device42 | Freshservice |
|---|---|---|
| Editorial | 8.1 | 8.1 |
| User reviews | 9.4 | 9.2 |
| Adoption | 4.5 | 8.2 |
| Affordability | 5.0 | 3.5 |
| Feature breadth | 6.0 | 5.0 |
| Ease of trial | 6.0 | 6.0 |
| Device42 | Freshservice | |
|---|---|---|
| Starting price | Custom quote | $19/agent/mo |
| Pricing model | quote | per technician |
| Free trial / tier | Free trial | 14 days |
| Best for | Teams needing deep agentless discovery, dependency mapping, and a serious CMDB across hybrid/on-prem and cloud | Internal IT teams wanting modern ITSM with strong automation |
| Deployment | Cloud + on-prem | Cloud |
| G2 rating | 4.7/5 (50) | 4.6/5 (1200) |
| Capterra rating | — | — |
| Our score | 8.1 | 8.1 |
You need teams needing deep agentless discovery, dependency mapping, and a serious cmdb across hybrid/on-prem and cloud.
You need internal it teams wanting modern itsm with strong automation.
Device42 bills on a quote model from Custom quote (yes trial), while Freshservice uses a per technician model from $19/agent/mo (14 days trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Device42 ships 6 headline capabilities (Agentless + agent discovery, Application dependency mapping, IPAM + CMDB, Network topology visualization) and deploys Cloud + on-prem. Freshservice ships 5 (ITSM ticketing, Asset management, Workflow automation, AI (Freddy)), deploying Cloud.
Device42 holds 4.7/5 (~50 G2 reviews); Freshservice holds 4.6/5 (~1.2k G2 reviews). On our data-weighted score, Device42 edges ahead (8.1 vs 8.1/10). Pick Freshservice instead when internal it teams wanting modern itsm with strong automation. See Device42 alternatives or Freshservice alternatives.
