Document360
8.2/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.7/5 (~438 G2 reviews)
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- Teams building polished internal + external knowledge bases and API documentation with AI assistance
Best IT Documentation Software · 2026
Document360 vs 
IT Glue Document360 vs IT Glue: on our data-weighted scoring, Document360 edges ahead (8.2 vs 7.5/10). Document360 starts at Custom quote and is best for teams building polished internal + external knowledge bases and API documentation with AI assistance; IT Glue starts at Custom quote and is best for MSPs wanting structured, SOC2 IT documentation. Choose Document360 for the stronger overall track record; consider IT Glue if its pricing model or fit matches your environment better. Side-by-side table below.
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IT Glue
7.5/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.5/5 (~200 G2 reviews)
- Free trial
- —
- Deployment
- Cloud
- Best for
- MSPs wanting structured, SOC2 IT documentation
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Document360 | IT Glue |
|---|---|---|
| Editorial | 8.2 | 7.5 |
| User reviews | 9.4 | 9.0 |
| Adoption | 7.0 | 6.1 |
| Affordability | 5.0 | 5.0 |
| Feature breadth | 6.0 | 5.0 |
| Ease of trial | 6.0 | 3.0 |
Document360 vs IT Glue: head-to-head
| Document360 | IT Glue | |
|---|---|---|
| Starting price | Custom quote | Custom quote |
| Pricing model | quote | per user |
| Free trial / tier | 14 days | — |
| Best for | Teams building polished internal + external knowledge bases and API documentation with AI assistance | MSPs wanting structured, SOC2 IT documentation |
| Deployment | Cloud | Cloud |
| G2 rating | 4.7/5 (438) | 4.5/5 (200) |
| Capterra rating | — | — |
| Our score | 8.2 | 7.5 |
Choose Document360 if…
You need teams building polished internal + external knowledge bases and api documentation with ai assistance.
✓ Pros
- Polished
- purpose-built KB UX
- Strong AI authoring features
- Highly rated support
✕ Cons
- No free tier (dropped in 2024)
- Pricing hidden behind sales
- Not IT/MSP-specific
Choose IT Glue if…
You need msps wanting structured, soc2 it documentation.
✓ Pros
- Category leader
- Strong relationships/linking
- Many integrations
✕ Cons
- Quote pricing
- Kaseya ecosystem
- Per-user minimums
In depth
Pricing: Document360 vs IT Glue
Document360 bills on a quote model from Custom quote (14 days trial), while IT Glue uses a per user model from Custom quote. Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
Document360 ships 6 headline capabilities (Internal + external knowledge bases, Eddy AI writing + search, API documentation, Custom workflow builder) and deploys Cloud. IT Glue ships 5 (Structured documentation, Password vault, Asset/config links, Runbooks), deploying Cloud.
Ratings & verdict
Document360 holds 4.7/5 (~438 G2 reviews); IT Glue holds 4.5/5 (~200 G2 reviews). On our data-weighted score, Document360 edges ahead (8.2 vs 7.5/10). Pick IT Glue instead when msps wanting structured, soc2 it documentation. See Document360 alternatives or IT Glue alternatives.
Frequently asked questions
- Document360 vs IT Glue: which is better?
- Document360 vs IT Glue: on our data-weighted scoring, Document360 edges ahead (8.2 vs 7.5/10). Document360 starts at Custom quote and is best for teams building polished internal + external knowledge bases and API documentation with AI assistance; IT Glue starts at Custom quote and is best for MSPs wanting structured, SOC2 IT documentation.
- Is Document360 cheaper than IT Glue?
- Document360 starts at Custom quote and IT Glue starts at Custom quote (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: document360.com, itglue.com. Figures are pulled from public vendor and security data and refreshed automatically.