Document360
8.2/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.7/5 (~438 G2 reviews)
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- Teams building polished internal + external knowledge bases and API documentation with AI assistance
Best IT Documentation Software · 2026
Document360 vs 
N-able Passportal Document360 vs N-able Passportal: on our data-weighted scoring, Document360 edges ahead (8.2 vs 7.6/10). Document360 starts at Custom quote and is best for teams building polished internal + external knowledge bases and API documentation with AI assistance; N-able Passportal starts at Custom quote and is best for MSPs needing client password + documentation management with PSA/RMM integration. Choose Document360 for the stronger overall track record; consider N-able Passportal if its pricing model or fit matches your environment better. Side-by-side table below.
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N-able Passportal
7.6/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.3/5 (~80 G2 reviews)
- Free trial
- Free trial
- Deployment
- Cloud
- Best for
- MSPs needing client password + documentation management with PSA/RMM integration
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Document360 | N-able Passportal |
|---|---|---|
| Editorial | 8.2 | 7.6 |
| User reviews | 9.4 | 8.6 |
| Adoption | 7.0 | 5.1 |
| Affordability | 5.0 | 5.0 |
| Feature breadth | 6.0 | 6.0 |
| Ease of trial | 6.0 | 6.0 |
Document360 vs N-able Passportal: head-to-head
| Document360 | N-able Passportal | |
|---|---|---|
| Starting price | Custom quote | Custom quote |
| Pricing model | quote | quote |
| Free trial / tier | 14 days | Free trial |
| Best for | Teams building polished internal + external knowledge bases and API documentation with AI assistance | MSPs needing client password + documentation management with PSA/RMM integration |
| Deployment | Cloud | Cloud |
| G2 rating | 4.7/5 (438) | 4.3/5 (80) |
| Capterra rating | — | — |
| Our score | 8.2 | 7.6 |
Choose Document360 if…
You need teams building polished internal + external knowledge bases and api documentation with ai assistance.
✓ Pros
- Polished
- purpose-built KB UX
- Strong AI authoring features
- Highly rated support
✕ Cons
- No free tier (dropped in 2024)
- Pricing hidden behind sales
- Not IT/MSP-specific
Choose N-able Passportal if…
You need msps needing client password + documentation management with psa/rmm integration.
✓ Pros
- Purpose-built for MSP multi-client use
- Password + documentation in one
- Deep PSA/RMM integration
✕ Cons
- Quote-only pricing
- Geared to MSPs (not internal IT)
- Setup investment
In depth
Pricing: Document360 vs N-able Passportal
Document360 bills on a quote model from Custom quote (14 days trial), while N-able Passportal uses a quote model from Custom quote (yes trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
Document360 ships 6 headline capabilities (Internal + external knowledge bases, Eddy AI writing + search, API documentation, Custom workflow builder) and deploys Cloud. N-able Passportal ships 6 (Encrypted client credential vault, Automated password rotation, IT documentation (linked docs/articles), Technician access management + instant lockout), deploying Cloud.
Ratings & verdict
Document360 holds 4.7/5 (~438 G2 reviews); N-able Passportal holds 4.3/5 (~80 G2 reviews). On our data-weighted score, Document360 edges ahead (8.2 vs 7.6/10). Pick N-able Passportal instead when msps needing client password + documentation management with psa/rmm integration. See Document360 alternatives or N-able Passportal alternatives.
Frequently asked questions
- Document360 vs N-able Passportal: which is better?
- Document360 vs N-able Passportal: on our data-weighted scoring, Document360 edges ahead (8.2 vs 7.6/10). Document360 starts at Custom quote and is best for teams building polished internal + external knowledge bases and API documentation with AI assistance; N-able Passportal starts at Custom quote and is best for MSPs needing client password + documentation management with PSA/RMM integration.
- Is Document360 cheaper than N-able Passportal?
- Document360 starts at Custom quote and N-able Passportal starts at Custom quote (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: document360.com, n-able.com. Figures are pulled from public vendor and security data and refreshed automatically.