Document360
8.2/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.7/5 (~438 G2 reviews)
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- Teams building polished internal + external knowledge bases and API documentation with AI assistance
Best IT Documentation Software · 2026
Document360 vs 
IT Portal Document360 vs IT Portal: on our data-weighted scoring, Document360 edges ahead (8.2 vs 7.1/10). Document360 starts at Custom quote and is best for teams building polished internal + external knowledge bases and API documentation with AI assistance; IT Portal starts at $20/user/mo and is best for MSPs and internal IT teams wanting affordable, hierarchical IT documentation with built-in password management. Choose Document360 for the stronger overall track record; consider IT Portal if its pricing model or fit matches your environment better. Side-by-side table below.
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IT Portal
7.1/10
MSP Compared score
- Starting price
- $20/user/mo
- Reviews
- Not yet rated
- Free trial
- 30 days
- Deployment
- Cloud + on-prem
- Best for
- MSPs and internal IT teams wanting affordable, hierarchical IT documentation with built-in password management
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Document360 | IT Portal |
|---|---|---|
| Editorial | 8.2 | 7.1 |
| User reviews | 9.4 | 7.0 |
| Adoption | 7.0 | 0.0 |
| Affordability | 5.0 | 3.2 |
| Feature breadth | 6.0 | 6.0 |
| Ease of trial | 6.0 | 6.0 |
Document360 vs IT Portal: head-to-head
| Document360 | IT Portal | |
|---|---|---|
| Starting price | Custom quote | $20/user/mo |
| Pricing model | quote | per user |
| Free trial / tier | 14 days | 30 days |
| Best for | Teams building polished internal + external knowledge bases and API documentation with AI assistance | MSPs and internal IT teams wanting affordable, hierarchical IT documentation with built-in password management |
| Deployment | Cloud | Cloud + on-prem |
| G2 rating | 4.7/5 (438) | — |
| Capterra rating | — | — |
| Our score | 8.2 | 7.1 |
Choose Document360 if…
You need teams building polished internal + external knowledge bases and api documentation with ai assistance.
✓ Pros
- Polished
- purpose-built KB UX
- Strong AI authoring features
- Highly rated support
✕ Cons
- No free tier (dropped in 2024)
- Pricing hidden behind sales
- Not IT/MSP-specific
Choose IT Portal if…
You need msps and internal it teams wanting affordable, hierarchical it documentation with built-in password management.
✓ Pros
- Affordable flat-rate tiers at scale
- Free read-only client users
- Cloud or on-prem for data sovereignty
✕ Cons
- Plainer UI than Hudu/IT Glue
- Smaller integration ecosystem
- Limited third-party reviews
In depth
Pricing: Document360 vs IT Portal
Document360 bills on a quote model from Custom quote (14 days trial), while IT Portal uses a per user model from $20/user/mo (30 days trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
Document360 ships 6 headline capabilities (Internal + external knowledge bases, Eddy AI writing + search, API documentation, Custom workflow builder) and deploys Cloud. IT Portal ships 6 (Hierarchical docs (Companies/Sites/Facilities/Cabinets), Password vault with audit trails + 2FA, Device/config documentation + change history, Knowledge base with shareable permalinks), deploying Cloud + on-prem.
Ratings & verdict
Document360 holds 4.7/5 (~438 G2 reviews); IT Portal holds Not yet rated. On our data-weighted score, Document360 edges ahead (8.2 vs 7.1/10). Pick IT Portal instead when msps and internal it teams wanting affordable, hierarchical it documentation with built-in password management. See Document360 alternatives or IT Portal alternatives.
Frequently asked questions
- Document360 vs IT Portal: which is better?
- Document360 vs IT Portal: on our data-weighted scoring, Document360 edges ahead (8.2 vs 7.1/10). Document360 starts at Custom quote and is best for teams building polished internal + external knowledge bases and API documentation with AI assistance; IT Portal starts at $20/user/mo and is best for MSPs and internal IT teams wanting affordable, hierarchical IT documentation with built-in password management.
- Is Document360 cheaper than IT Portal?
- Document360 starts at Custom quote and IT Portal starts at $20/user/mo (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: document360.com, itportal.com. Figures are pulled from public vendor and security data and refreshed automatically.