Freshservice
8.1/10
MSP Compared score
- Starting price
- $19/agent/mo
- Reviews
- 4.6/5 (~1.2k G2 reviews)
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- Internal IT teams wanting modern ITSM with strong automation
Best ITSM / Help Desk Ticketing Software · 2026
Freshservice vs 
HaloITSM Freshservice vs HaloITSM: on our data-weighted scoring, Freshservice edges ahead (8.1 vs 8.1/10). Freshservice starts at $19/agent/mo and is best for internal IT teams wanting modern ITSM with strong automation; HaloITSM starts at Custom quote and is best for mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM. Choose Freshservice for the stronger overall track record; consider HaloITSM if its pricing model or fit matches your environment better. Side-by-side table below.
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HaloITSM
8.1/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.8/5 (~17 G2 reviews)
- Free trial
- 30 days
- Deployment
- Cloud + on-prem
- Best for
- Mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Freshservice | HaloITSM |
|---|---|---|
| Editorial | 8.1 | 8.1 |
| User reviews | 9.2 | 9.6 |
| Adoption | 8.2 | 3.3 |
| Affordability | 3.5 | 5.0 |
| Feature breadth | 5.0 | 6.0 |
| Ease of trial | 6.0 | 6.0 |
Freshservice vs HaloITSM: head-to-head
| Freshservice | HaloITSM | |
|---|---|---|
| Starting price | $19/agent/mo | Custom quote |
| Pricing model | per technician | quote |
| Free trial / tier | 14 days | 30 days |
| Best for | Internal IT teams wanting modern ITSM with strong automation | Mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM |
| Deployment | Cloud | Cloud + on-prem |
| G2 rating | 4.6/5 (1200) | 4.8/5 (17) |
| Capterra rating | — | — |
| Our score | 8.1 | 8.1 |
Choose Freshservice if…
You need internal it teams wanting modern itsm with strong automation.
✓ Pros
- Clean modern UI
- Strong automation
- Good ITIL features
✕ Cons
- Per-agent costs climb
- Some features only on Pro+
- Aimed at internal IT not MSP
Choose HaloITSM if…
You need mid-market and enterprise it teams wanting all-inclusive itil-aligned itsm.
✓ Pros
- All-inclusive (no feature paywalls)
- ITIL-aligned + highly configurable
- Volume discounts at scale
✕ Cons
- Pricing requires a quote
- Configuration depth takes ramp-up
- Smaller review base than incumbents
In depth
Pricing: Freshservice vs HaloITSM
Freshservice bills on a per agent model from $19/agent/mo (14 days trial), while HaloITSM uses a quote model from Custom quote (30 days trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
Freshservice ships 5 headline capabilities (ITSM ticketing, Asset management, Workflow automation, AI (Freddy)) and deploys Cloud. HaloITSM ships 6 (Full ITIL process coverage, All-inclusive licensing (no module add-ons), Asset + configuration management, Self-service portal + automation), deploying Cloud + on-prem.
Ratings & verdict
Freshservice holds 4.6/5 (~1.2k G2 reviews); HaloITSM holds 4.8/5 (~17 G2 reviews). On our data-weighted score, Freshservice edges ahead (8.1 vs 8.1/10). Pick HaloITSM instead when mid-market and enterprise it teams wanting all-inclusive itil-aligned itsm. See Freshservice alternatives or HaloITSM alternatives.
Frequently asked questions
- Freshservice vs HaloITSM: which is better?
- Freshservice vs HaloITSM: on our data-weighted scoring, Freshservice edges ahead (8.1 vs 8.1/10). Freshservice starts at $19/agent/mo and is best for internal IT teams wanting modern ITSM with strong automation; HaloITSM starts at Custom quote and is best for mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM.
- Is Freshservice cheaper than HaloITSM?
- Freshservice starts at $19/agent/mo and HaloITSM starts at Custom quote (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: freshworks.com, usehalo.com. Figures are pulled from public vendor and security data and refreshed automatically.