Freshservice
8.1/10
MSP Compared score
- Starting price
- $19/agent/mo
- Reviews
- 4.6/5 (~1.2k G2 reviews)
- Free trial
- 14 days
- Deployment
- Cloud
- Best for
- Internal IT teams wanting modern ITSM with strong automation
Best ITSM / Help Desk Ticketing Software · 2026
Freshservice vs 
Jira Service Management Freshservice vs Jira Service Management: on our data-weighted scoring, Freshservice edges ahead (8.1 vs 7.9/10). Freshservice starts at $19/agent/mo and is best for internal IT teams wanting modern ITSM with strong automation; Jira Service Management starts at $19.04/agent/mo and is best for dev-adjacent IT teams already using Atlassian. Choose Freshservice for the stronger overall track record; consider Jira Service Management if its pricing model or fit matches your environment better. Side-by-side table below.
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Jira Service Management
7.9/10
MSP Compared score
- Starting price
- $19.04/agent/mo
- Reviews
- 4.2/5 (~800 G2 reviews)
- Free trial
- Free tier + free trial
- Deployment
- Cloud + data center
- Best for
- Dev-adjacent IT teams already using Atlassian
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | Freshservice | Jira Service Management |
|---|---|---|
| Editorial | 8.1 | 7.9 |
| User reviews | 9.2 | 8.4 |
| Adoption | 8.2 | 7.7 |
| Affordability | 3.5 | 9.5 |
| Feature breadth | 5.0 | 5.0 |
| Ease of trial | 6.0 | 10.0 |
Freshservice vs Jira Service Management: head-to-head
| Freshservice | Jira Service Management | |
|---|---|---|
| Starting price | $19/agent/mo | $19.04/agent/mo |
| Pricing model | per technician | per technician |
| Free trial / tier | 14 days | Free tier + free trial |
| Best for | Internal IT teams wanting modern ITSM with strong automation | Dev-adjacent IT teams already using Atlassian |
| Deployment | Cloud | Cloud + data center |
| G2 rating | 4.6/5 (1200) | 4.2/5 (800) |
| Capterra rating | — | — |
| Our score | 8.1 | 7.9 |
Choose Freshservice if…
You need internal it teams wanting modern itsm with strong automation.
✓ Pros
- Clean modern UI
- Strong automation
- Good ITIL features
✕ Cons
- Per-agent costs climb
- Some features only on Pro+
- Aimed at internal IT not MSP
Choose Jira Service Management if…
You need dev-adjacent it teams already using atlassian.
✓ Pros
- Free up to 3 agents
- Deep Jira/dev integration
- Strong ITIL
✕ Cons
- Best within Atlassian
- Setup complexity
- Less MSP-oriented
In depth
Pricing: Freshservice vs Jira Service Management
Freshservice bills on a per agent model from $19/agent/mo (14 days trial), while Jira Service Management uses a per agent model from $19.04/agent/mo (free tier available). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
Freshservice ships 5 headline capabilities (ITSM ticketing, Asset management, Workflow automation, AI (Freddy)) and deploys Cloud. Jira Service Management ships 5 (ITSM + ITIL, Incident/change/problem, Dev tool integration, Automation), deploying Cloud + data center.
Ratings & verdict
Freshservice holds 4.6/5 (~1.2k G2 reviews); Jira Service Management holds 4.2/5 (~800 G2 reviews). On our data-weighted score, Freshservice edges ahead (8.1 vs 7.9/10). Pick Jira Service Management instead when dev-adjacent it teams already using atlassian. See Freshservice alternatives or Jira Service Management alternatives.
Frequently asked questions
- Freshservice vs Jira Service Management: which is better?
- Freshservice vs Jira Service Management: on our data-weighted scoring, Freshservice edges ahead (8.1 vs 7.9/10). Freshservice starts at $19/agent/mo and is best for internal IT teams wanting modern ITSM with strong automation; Jira Service Management starts at $19.04/agent/mo and is best for dev-adjacent IT teams already using Atlassian.
- Is Freshservice cheaper than Jira Service Management?
- Freshservice starts at $19/agent/mo and Jira Service Management starts at $19.04/agent/mo (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: freshworks.com, atlassian.com. Figures are pulled from public vendor and security data and refreshed automatically.