HaloITSM
8.1/10
MSP Compared score
- Starting price
- Custom quote
- Reviews
- 4.8/5 (~17 G2 reviews)
- Free trial
- 30 days
- Deployment
- Cloud + on-prem
- Best for
- Mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM
Best ITSM / Help Desk Ticketing Software · 2026
HaloITSM vs 
Zammad HaloITSM vs Zammad: on our data-weighted scoring, Zammad edges ahead (8.3 vs 8.1/10). HaloITSM starts at Custom quote and is best for mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM; Zammad starts at EUR 7/agent/mo and is best for teams wanting a modern, open-source help desk with an optional managed cloud. Choose Zammad for the stronger overall track record; consider HaloITSM if its pricing model or fit matches your environment better. Side-by-side table below.
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Zammad
8.3/10
MSP Compared score
- Starting price
- EUR 7/agent/mo
- Reviews
- 4.5/5 (~10 G2 reviews)
- Free trial
- Free tier + free trial
- Deployment
- Cloud + self-host
- Best for
- Teams wanting a modern, open-source help desk with an optional managed cloud
Strengths at a glance
Six criteria, each scored 0–10 on the same scale from real review data, public pricing and feature coverage. See our methodology →
| Criterion | HaloITSM | Zammad |
|---|---|---|
| Editorial | 8.1 | 8.3 |
| User reviews | 9.6 | 9.0 |
| Adoption | 3.3 | 2.8 |
| Affordability | 5.0 | 9.5 |
| Feature breadth | 6.0 | 9.0 |
| Ease of trial | 6.0 | 10.0 |
HaloITSM vs Zammad: head-to-head
| HaloITSM | Zammad | |
|---|---|---|
| Starting price | Custom quote | EUR 7/agent/mo |
| Pricing model | quote | per user |
| Free trial / tier | 30 days | Free tier + free trial |
| Best for | Mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM | Teams wanting a modern, open-source help desk with an optional managed cloud |
| Deployment | Cloud + on-prem | Cloud + self-host |
| G2 rating | 4.8/5 (17) | 4.5/5 (10) |
| Capterra rating | — | — |
| Our score | 8.1 | 8.3 |
Choose HaloITSM if…
You need mid-market and enterprise it teams wanting all-inclusive itil-aligned itsm.
✓ Pros
- All-inclusive (no feature paywalls)
- ITIL-aligned + highly configurable
- Volume discounts at scale
✕ Cons
- Pricing requires a quote
- Configuration depth takes ramp-up
- Smaller review base than incumbents
Choose Zammad if…
You need teams wanting a modern, open-source help desk with an optional managed cloud.
✓ Pros
- Free
- modern open-source core
- Clean
- intuitive UI
- Hosted + self-hosted flexibility
✕ Cons
- AI features cost extra
- Self-hosting needs more resources
- Smaller ecosystem than incumbents
In depth
Pricing: Zammad vs HaloITSM
Zammad bills on a per user model from EUR 7/agent/mo (free tier available), while HaloITSM uses a quote model from Custom quote (30 days trial). Because the models differ, the cheaper option flips depending on your fleet size — model both at your seat/endpoint count.
Features & deployment
Zammad ships 9 headline capabilities (Open-source self-hosted core, Multi-channel (email, chat, Telegram) and deploys Cloud + self-host. HaloITSM ships 6 (Full ITIL process coverage, All-inclusive licensing (no module add-ons), Asset + configuration management, Self-service portal + automation), deploying Cloud + on-prem.
Ratings & verdict
Zammad holds 4.5/5 (~10 G2 reviews); HaloITSM holds 4.8/5 (~17 G2 reviews). On our data-weighted score, Zammad edges ahead (8.3 vs 8.1/10). Pick HaloITSM instead when mid-market and enterprise it teams wanting all-inclusive itil-aligned itsm. See Zammad alternatives or HaloITSM alternatives.
Frequently asked questions
- HaloITSM vs Zammad: which is better?
- HaloITSM vs Zammad: on our data-weighted scoring, Zammad edges ahead (8.3 vs 8.1/10). HaloITSM starts at Custom quote and is best for mid-market and enterprise IT teams wanting all-inclusive ITIL-aligned ITSM; Zammad starts at EUR 7/agent/mo and is best for teams wanting a modern, open-source help desk with an optional managed cloud.
- Is HaloITSM cheaper than Zammad?
- HaloITSM starts at Custom quote and Zammad starts at EUR 7/agent/mo (see the pricing rows for models and limits).
Data as of September 17, 2026. Sources: usehalo.com, zammad.com. Figures are pulled from public vendor and security data and refreshed automatically.