Zammad Review (2026)
- Starting price
- EUR 7/agent/mo
- Free trial
- Free tier + free trial
- Deployment
- Cloud + self-host
- Best for
- Teams wanting a modern, open-source help desk with an optional managed cloud
Our verdict
Zammad earns 8.3/10 in our review, weighted from 4.5/5 (~10 G2 reviews) and its feature/pricing profile. A modern open-source help desk — clean UX and flexible deployment, free to self-host or affordable to let Zammad host. Best for teams wanting a modern, open-source help desk with an optional managed cloud. Starting price: EUR 7/agent/mo.
Backed by 4.5★ · 10 reviews on G2.
Pros & cons
✓ Pros
- Free
- modern open-source core
- Clean
- intuitive UI
- Hosted + self-hosted flexibility
✕ Cons
- AI features cost extra
- Self-hosting needs more resources
- Smaller ecosystem than incumbents
Key features
- Open-source self-hosted core
- Multi-channel (email
- chat
- Telegram
- SMS)
- SLAs + knowledge base
- Hosted in ISO27001 German data centers
- Optional AI features
- Self-hosted support contracts
How Zammad compares
| Zammad | Freshservice | Zendesk | |
|---|---|---|---|
| Starting price | EUR 7/agent/mo | $19/agent/mo | $19/agent/mo |
| Pricing model | per user | per technician | per technician |
| Free trial / tier | Free tier + free trial | 14 days | 14 days |
| Best for | Teams wanting a modern, open-source help desk with an optional managed cloud | Internal IT teams wanting modern ITSM with strong automation | Customer-support-heavy teams wanting a polished ticketing/CX platform |
| Deployment | Cloud + self-host | Cloud | Cloud |
| G2 rating | 4.5/5 (10) | 4.6/5 (1200) | 4.3/5 (6000) |
| Capterra rating | — | — | — |
| Our score | 8.3 | 8.1 | 7.8 |
Full review
Zammad review — 8.3/10
A modern open-source help desk — clean UX and flexible deployment, free to self-host or affordable to let Zammad host. Our score weights 4.5/5 (~10 G2 reviews) against feature breadth and pricing value.
Pricing value
Zammad starts at EUR 7/agent/mo on a per user model with a free tier. See the full pricing breakdown.
Who should buy Zammad
Best for teams wanting a modern, open-source help desk with an optional managed cloud. If that is not you, weigh the alternatives.
Frequently asked questions
- Is Zammad worth it?
- Zammad earns 8.3/10 in our review, weighted from 4.5/5 (~10 G2 reviews) and its feature/pricing profile. A modern open-source help desk — clean UX and flexible deployment, free to self-host or affordable to let Zammad host. Best for teams wanting a modern, open-source help desk with an optional managed cloud. Starting price: EUR 7/agent/mo.
- What does Zammad cost?
- From EUR 7/agent/mo — see the pricing page.
Based on aggregated third-party ratings (4.5/5 (~10 G2 reviews)) and Zammad's published feature and pricing data. Hands-on testing notes are added as we trial each tool — see how we test.